EN
User manual
15
TROUBLESHOOTING
Your washing machine is equipped with various automatic
safety and feedback functions . They enable failures
and needed maintenance to be detected and indicated
accordingly .
These failures are frequently so minor that they can be
removed within a few minutes .
Anomalies:
Possible causes / Solution:
The washing machine does not
turn on .
• The plug is not inserted into the electrical outlet, or not enough to make contact .
• There has been a power failure .
• The door is not fully closed .
The wash cycle does not start .
• The “ON/OFF” button has not been pressed .
• The “Start/Pause” button has not been pressed .
• The water tap is not open .
• A “Start delay” has been set .
The washing machine does not fill
with water (the indicator for the
first wash cycle stage flashes
rapidly) .
• The water intake hose is not connected to the tap .
• The hose is bent .
• The water tap is not open .
• The mains water supply has been shut off .
• There is not enough pressure .
The washing machine loads and
drains water continuously .
• The “Start/Pause” button has not been pressed .
• The drain hose has not been installed at 65 to 100 cm from the ground .
• The end of the drain hose is immersed in water .
• The drain connector on the wall does not have an air vent .
• If the problem persists after having performed these checks, close the water tap,
shut off the washing machine, and call the After-sales service . If the dwelling is
located on one of the uppermost floors of a building, a siphon effect can
sometimes occur, thus causing the washing machine to load and drain water
continuously . Special anti-siphon valves are available on the market to prevent
these types of problems .
The washing machine does not
drain or does not spin .
• The programme does not include the draining function: with certain programmes
it must be activated manually .
• The drain hose is bent .
• The drain line is obstructed .
The washing machine vibrates
excessively during the spin cycle .
• At the time of installation, the drum was not properly unblocked .
• The washing machine is not level .
• The washing machine is squeezed between furniture and the wall .
The washing machine leaks water .
• The water intake hose has not been tightened properly .
• The detergent dispenser is clogged .
• The drain hose has not been properly fastened .
The “Start/Pause” indicator
lights up and the option indicator
light flash .
• Shut off the machine, disconnect the plug from the outlet, and weight about 1
minute before turning it back on .
• If the problem persists, call the After-sales service .
Too much foam is formed .
• The detergent is not compatible with the washing machine (it must bear the
wording “for washing machines”, “for hand washing and washing machines”, or
something similar) .
• The dosage was excessive .
Door is locked, with or without
failure indication, and the
programme does not run .
• Door is locked in case of power breakdown . Programme will continue
automatically as soon as the mains is available again .
• Washing machine is in a standstill . Programme will continue automatically after
the origin of the standstill does not persist anymore .
