18
TROUBLESHOOTING
The washer dryer may sometimes not work properly for certain reasons. Before calling the Support Centre, it is recommended to check to
see if the problem can be easily resolved using the following list.
Anomalies:
Possible causes / Solution:
The washer dryer does not turn on.
•
The plug is not inserted into the electrical outlet, or not enough to make contact.
•
There has been a power failure.
•
The door is not fully closed.
The wash cycle does not start.
•
The ON/OFF button has not been pressed.
•
The START/PAUSE button has not been pressed.
•
The water tap is not open.
•
A start delay has been set.
The washer dryer does not fill with water
(the message “H2O” is shown on the
display).
•
The water intake hose is not connected to the tap.
•
The hose is bent.
•
The water tap is not open.
•
The mains water supply has been shut off.
•
There is not enough pressure.
The washer dryer loads and drains water
continuously.
•
The START/PAUSE button has not been pressed.
•
The drain hose has not been installed at 65 to 100 cm from the ground.
•
The end of the drain hose is immersed in water.
•
The drain connector on the wall does not have an air vent.
If the problem persists after having performed these checks, close the water tap,
shut off the washer dryer, and call the Support Centre.If the dwelling is located
on one of the uppermost floors of a building, a siphon effect can sometimes
occur, thus causing the washer dryer to load and drain water continuously.
Special anti-siphon valves are available on the market to prevent these types of
problems.
The washer dryer does not drain or does
not spin.
•
The programme does not include the draining function: with certain
programmes it must be activated manually.
•
The drain hose is bent.
•
The drain line is obstructed.
The washer dryer vibrates excessively
during the spin cycle.
•
At the time of installation, the drum was not properly unlocked.
•
The washer dryer is not level.
•
The washer dryer is squeezed between furniture and the wall.
The washer dryer leaks water.
•
The water intake hose has not been tightened properly.
•
The detergent dispenser is clogged.
•
The drain hose has not been properly fastened.
The indicator lights for the “Fr”
option and the START/PAUSE button
flash quickly and the display shows an
error code (e.g.: F-01, F-..).
•
Shut off the machine, disconnect the plug from the outlet, and weight about 1
minute before turning it back on.
If the problem persists, call the Support Centre.
