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First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call...In U.S.A. http://www.whirlpool.com/help - In Canada www.whirlpool.ca
If you experience
Possible Causes
Solution
TROUBLESHOOTING
Door not closed completely.
Make sure the dryer door is closed completely.
Household fuse is blown or circuit
breaker has tripped.
Electric dryers use 2 household fuses or circuit breakers. The
drum may be turning, but you may not have heat. Replace the
fuse or reset the circuit breaker. If the problem continues, call
an electrician.
Dryer will not run
START/PAUSE button not pressed
firmly or held long enough.
Incorrect power supply.
Electric dryers require 240-volt power supply.
Check with a qualified electrician.
Wrong type of fuse.
Use a time-delay fuse.
Unusual sounds
Dryer have a period of non-use.
If the dryer hasn’t been used for awhile, there may be a
thumping sound during the first few minutes of operation.
Check the front and rear edges of the drum for small objects.
Clean out pockets before laundering.
Are the four legs installed, and is the
dryer level front to back and side to
side?
The dryer may vibrate if not properly installed.
See the Installation Instructions.
Is a coin, button, or paper clip
caught between the drum and front
or rear of the dryer?
Clothing knotted or balled up.
When balled up, the load will bounce, causing the dryer to
vibrate. Separate the load items and restart the dryer.
Press and HOLD the START/PAUSE button until you hear the
dryer drum moving.
No heat
Household fuse is blown or circuit
breaker has tripped.
The drum may be turning, but you may not have heat. Electric
dryers use 2 household fuses or circuit breakers. Replace both
fuses or reset the circuit breaker. If the problem continues, call
an electrician.
Is it a gas dryer?
The gas valve clicking is a normal operating sound.
Supply line valve not open.
For gas dryers, is the valve open on the supply line.
Clothes are not drying
satisfactorily, drying
times are too long, or
load is too hot
Lint screen clogged with lint.
Lint screen should be cleaned before each load.
Has the Air Dry cycle been selected.
Select the right cycle for the types of garments being dried.
See “Air Dry.”
Load too large and heavy to dry
quickly.
Separate the load to tumble freely.
Exhaust vent or outside exhaust
hood clogged with lint, restricting air
movement?
Run the dryer for 5-10 minutes. Hold your hand under the
outside exhaust hood to check air movement. If you do not feel
air movement, clean exhaust system of lint or replace exhaust
vent with heavy metal or flexible metal vent. See the Installation
Instructions.
Exhaust vent diameter the
correct size.
Use 4" (102 mm) diameter vent material.
Dryer located in a room with
temperature below 45ºF (7ºC)?
Proper operation of dryer cycles requires temperatures above
45ºF (7ºC).
Dryer located in a closet.
Closet doors must have ventilation openings at the top and
bottom of the door. The front of the dryer requires a minimum
of 1" (25 mm) of airspace, and, for most installations, the rear of
the dryer requires 5" (127 mm). See the Installation Instructions.
Exhaust vent the correct length?
Check that the exhaust vent is not too long or has too
many turns. Long venting will increase drying times. See the
Installation Instructions.
Fabric softener sheets blocking
the grille.
Use only one fabric softener sheet, and use it only once.
Incorrect power supply.
Electric dryers require 240-volt power supply.
Check with a qualified electrician.
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