15
If you experience
Possible causes
Solution
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and tap, and have
both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
This washer uses cooler wash and rinse water temperatures
than your previous washer. This includes cooler hot and warm
washes.
Load not rinsed
Check for proper water supply.
First try the solutions suggested here for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
Energy-saving controlled
wash temperatures.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water taps must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions
based on load size and soil level.
Washer not loaded as recommended.
The washer is less efficient at rinsing when the load is
tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
Using a cycle with a low spin speed.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment. To remove extra water in the load, Select
Drain & Spin. Load may need to be rearranged to allow even
distribution of the load in the basket.
Washer not loaded properly.
Small items may have been caught in pump or between basket
and tub, which can slow draining.
Empty pockets and use garment bags
for small items.
Reduce load size to improve water removal. A tightly packed
load may not allow the washer from spinning correctly, leaving
the load wetter than normal.
Washer not draining/
spinning, loads are
still wet
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 114 mm
(4.5").
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening.
Lower drain hose if the end is higher than 2.4 m (96") above the
floor. Remove any clogs from drain hose.
Wrong or too much detergent
causing suds to slow or stop
draining and spinning.
Use only HE detergent. Always measure and follow detergent
directions for your load. To remove extra suds, select RINSE &
SPIN. Do not add detergent.
The high spin speeds combined with air flow during the final
spin can cause items near the top of the load to develop dry
spots during the final spin. This is normal.
High-speed spins extract more
moisture than traditional top-load
washers.
Dry spots on load
after cycle
TROUBLESHOOTING
