What to do if...
If a fault occurs, before contacting our After-Sales Service, make the following checks to try and remedy the problem
(* see also the corresponding chapter in the user instructions).
Problem
Cause
Remedy
The appliance is not
working
• No water supply.
• Open the tap.
• The appliance does not load
sufficient water.
• Clean the water supply tap filter.
• Ensure there are no kinks in the water hose.
• There is a power failure.
• Insert the plug into the mains socket.
• Press the On/Off button.
• Close the door.
• Check the domestic circuit fuse.
• Starting the selected programme.
• Press the On/Off button.
If crockery is not
perfectly dry
• Insufficient rinse aid.
• Increase dosage *.
• Residual water in cavities.
• Load crockery at an angle.
If crockery is not
perfectly clean
• The water jet does not reach
the crockery.
• Arrange crockery so that items do not touch each
other. Load crockery upside down.
• Insufficient detergent.
• Follow recommended detergent dosage.
• Unsuitable programme.
• Select a more intense wash cycle.
• Spray arms blocked.
• The spray arms must be able to turn freely.
• Spray arm nozzles clogged.
• Remove any impurities obstructing the water flow *.
• Incorrect detergent/detergent too old. • Use a good quality detergent.
Sandy or grainy residues
• Clogged filters.
• Check filters regularly/if necessary clean *.
• Filters incorrectly assembled.
• Insert the filter correctly *.
Colour of plastic parts
faded
• Tomato/carrot juice,...
• Depending on the material, if necessary use a
detergent with a greater whitening power.
Deposits on crockery
• removable
• Streaks on the crockery/glasses.
• Increase the rinse aid dosage *.
• Streaks on glasses.
• Reduce the rinse aid dosage
• Layer of salt on crockery/glasses.
• Close the salt container lid properly *.
• not removable
• Insufficient water softening,
calcium deposits.
• Change water hardness setting, if necessary
add salt *.
Opaque glasses/ glasses
not sparkling
• Cannot be washed in the dishwasher.
• Use suitable glasses.
Rust on cutlery
• Not made of stainless steel.
• Use suitable cutlery.
If after carrying out the above checks the malfunction persists or appears again, turn the appliance off and turn off the
water supply tap, then call our After-Sales Service (see guarantee).
Before contacting our After-Sales Service, take note of the following:
• The nature of the fault.
• The appliance type and model.
• The service code (the number indicated on the adhesive rating plate)
inside the door on the right-hand side.
