20
Load is wrinkled
■
Did you unload the washer promptly?
Unload the washer as soon as it stops.
■
Did you use the right cycle for the load being washed?
Use the Delicate/Casual cycle or another cycle with a low
spin speed to reduce wrinkling.
■
Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should tumble freely during washing.
Gray whites, dingy colors
■
Did you properly sort the load?
Dye transfer can occur when mixing whites and colors in a
load. Sort dark clothes from whites and lights.
■
Was the wash temperature too low?
Use hot or warm washes if safe for the load. Make sure your
hot water system is adequate to provide a hot water wash.
■
Did you use enough detergent, or do you have hard
water?
Use more detergent for washing heavy soils in cold or hard
water.
Cycle too long
■
Did you choose the Sanitary cycle?
The heater will be activated to provide maximum cleaning
performance. Additional time will be added to the regular
cycle to heat the water. This additional time will depend on
the load size and the hot water inlet temperature.
■
Is “SUD” shown in the display?
Excessive sudsing has been detected and a suds routine has
been started to destroy excessive suds. This routine will add
time to the original cycle.
■
Did the load cause imbalance?
When too much imbalance occurs, an imbalance routine will
start to redistribute the load. This routine will add time to your
original cycle.
Door locked at end of wash cycle
■
Did all of the water drain out of the washer during the
spin?
Select DRAIN/SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use FSP
®
factory specified parts. These parts will fit right
and work right because they are made with the same precision
used to build every new WHIRLPOOL
®
appliance.
To locate FSP replacement parts in your area:
In the U.S.A., call the Customer Interaction Center at
1-800-253-1301
, or your nearest designated service center.
In Canada, call 1-800-807-6777, or your nearest designated
service center.
In the U.S.A.
Call the Whirlpool Customer Interaction Center toll free:
1-800-253-1301.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances
■
Installation information
■
Use and maintenance procedures
■
Accessory and repair parts sales
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.)
■
Referrals to local dealers, repair parts distributors, and
service companies
Whirlpool designated service technicians are trained to fulfill the
product warranty and provide after-warranty service anywhere in
the United States.
To locate the Whirlpool designated service company in your area,
you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
Call the Whirlpool Canada Inc. Customer Interaction Center toll
free:
1-800-461-5681
Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances
■
Referrals to local dealers
For service in Canada
Call 1-800-807-6777. Whirlpool Canada Inc. designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool Canada
Inc. with any questions or concerns at:
Customer Interaction Center
Whirlpool Canada Inc.
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
