18
■
There is excessive heat or moisture (open container
cooking, showers, etc.) in the room. Use a fan to exhaust
heat or moisture from the room. Try not to use heat-
producing appliances during the hottest part of the day.
■
The louvers are blocked. Install the air conditioner in a
location where the louvers are free from curtains, blinds,
furniture, etc.
■
The outside temperature is below 65°F (18°C). Do not try to
operate your air conditioner in the cooling mode when the
outside temperature is below 65°F (18°C).
■
The temperature of the room you are trying to cool is
extremely hot. Allow extra time for the air conditioner to cool
off a very hot room.
■
Windows or doors to the outside are open. Close all
windows and doors.
■
The Vent control is set to OPEN (on some models). Set the
Vent control to CLOSED for maximum cooling and/or heating.
■
The Temperature is not set at a cool enough setting.
Adjust the Temperature control to a cooler setting by turning
the knob clockwise. Turn the Fan Speed control to Turbo
Cool.
■
The air conditioner in the heating mode has insufficient
Btu/h for the heating requirements of the room. Do not
use the air conditioner as a primary source of heat.
Water drips from cabinet into your house
■
The air conditioner is not properly leveled. The air
conditioner should slope slightly downward toward the
outside. Level the air conditioner to provide a downward
slope toward the outside to ensure proper drainage. See the
Installation Instructions.
NOTE: Do not drill a hole into the bottom of the metal base
and condensate pan.
ASSISTANCE OR SERVICE
To avoid unnecessary service calls, please check the
“Troubleshooting” section. It may save you the cost of a service
call. If you still need help, follow the instructions below.
If you need assistance or service
Call the Customer eXperience Center telephone number. Dial toll-
free 1-800-253-1301 in the U.S.A. Our consultants are available
to assist you.
When calling: Please know the purchase date, and the complete
model and serial number of your appliance.
This information will help us better respond to your request.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances
■
Installation information
■
Use and maintenance procedures
■
Accessory and repair parts sales
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.)
■
Referrals to local dealers, service companies, and repair parts
distributors
Our service technicians are trained to fulfill the product warranty
and provide after-warranty service, anywhere in the United
States.
To locate the authorized service company in your area, you can
also look in your telephone directory Yellow Pages.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory-authorized parts. These parts will fit right and
work right, because they are made to the same exacting
specifications used to build every new appliance.
To locate factory-authorized parts in your area, call our Customer
eXperience Center telephone number, your nearest authorized
service center, or Factory Service at 1-800-442-1111 in the
U.S.A.
For further assistance
If you need further assistance, you can write to ask any questions
or tell us about your concerns to:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Please record your model's information.
Whenever you call to request service on your appliance, you
need to know your complete model number and serial number.
You can find this information on the model and serial number
label. See “Electrical Requirements” for model and serial number
location.
Please record the model and serial number information below.
Also, record the purchase date of your appliance and the store's
name, address, and telephone number.
Model Number__________________________________________________
Serial Number __________________________________________________
Purchase Date __________________________________________________
Store Name ____________________________________________________
Store Address __________________________________________________
Store Phone ____________________________________________________
Keep this book and the sales slip together for future reference.
