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14
If you experience
Possible causes
Solution
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply.
Check to be sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
This washer uses cooler wash and rinse water temperatures
than your previous washer. This includes cooler hot and warm
washes.
Load not rinsed
Check for proper water supply.
First try the solutions suggested here to possibly avoid the cost of a service call.
Washer not performing as expected (cont.)
Energy saving controlled
wash temperatures.
Check to be sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Using too much detergent.
The suds from too much detergent can keep washer from
operating correctly. Always measure detergent and follow
detergent directions based on load size and soil level.
Washer not loaded as recommended.
Using too low a load size/water level
selection.
Using too low a load size/water level
selection.
The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
The washer will not rinse well if tightly packed. Load with dry
items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
Choose a load size (water level) that matches the load being
washed.
The high spin speeds combined with air flow during the final
spin can cause items near the top of the load to develop dry
spots during the final spin. This is normal.
High speed spins extract more
moisture than traditional top-load
washers.
Dry spots on load
after cycle
Add an Extra Rinse to the selected cycle.
Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Sand, pet hair, lint,
etc. on load after
washing
Load is tangling
Washer not loaded as recommended.
See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher
speed spin. See the "Cycle Guide" to match your load with
the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Not cleaning or
removing stains
Washer is less efficient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 garments after washer has started.
Washer not loaded as recommended.
TROUBLESHOOTING
Adding detergent on top of load.
Add detergent, oxi products, and color safe bleach to the
bottom of the basket before adding the load items.
Choose a load size (water level) that matches the load being
washed.
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