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Temperature is too warm
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New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool
completely.
NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either
compartment (refrigerator or freezer) more quickly.
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Doors are opened often or not closed completely - This allows warm air to enter the
refrigerator. Minimize door openings, keep the doors fully closed, and make sure both doors are
properly sealed.
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Air vents are blocked - Remove items that are immediately in front of the vents.
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Large amount of warm food recently added - Allow several hours for the refrigerator to return
to its normal temperature.
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Controls are not set correctly for the surrounding conditions - Adjust the controls to a colder
setting. Check the temperature again in 24 hours.
Temperature is too cold
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Controls are not set correctly for the surrounding conditions - Adjust the controls to a
warmer setting. Check the temperature again in 24 hours.
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Top refrigerator shelf is colder than lower shelves - On some models, air from the freezer
enters the refrigerator compartment through vents near the top refrigerator shelf. As a result, the
top shelf can be slightly colder than lower shelves.
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Air vents are blocked - Remove items that are immediately in front of the vents.
Interior moisture buildup
NOTE: Some moisture buildup is normal. Clean with a soft dry cloth.
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Room is humid - A humid environment contributes to moisture buildup. Use the refrigerator only
in an indoor location, with as little humidity as possible.
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Doors are opened often or not closed completely - This allows humid air to enter the
refrigerator. Minimize door openings, keep the doors fully closed, and make sure both doors are
properly sealed.
Interior lights do not work
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Doors have been open for an extended period of time - Close the doors to reset the lights.
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Light bulb is loose in the socket or has burned out - On models with incandescent interior
light bulbs, tighten or replace the bulb. See “Lights.”
NOTE: On models with LED lights, call for assistance or service if the interior lights do not illuminate
when either door is opened.
Dispenser lights
do not work
(on some models)
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Dispenser light is turned off - On some models, if the dispenser light is set to OFF, the light will
turn on only when a dispenser pad/lever is pressed. If you want the dispenser light to stay on
continuously, select a different setting. See “Water and Ice Dispensers.”
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Dispenser light is set to AUTO or NIGHT LIGHT - On some models, if the dispenser light is set
to AUTO or NIGHT LIGHT, make sure the dispenser light sensor is not blocked. See “Water and
Ice Dispensers.”
NOTE: On models with LED lights, call for assistance or service if the dispenser lights do not operate
correctly.
GENERAL OPERATION
Possible Causes and/or Recommended Solutions
