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Did you completely remove the yellow shipping strap with
cotter pins?
See the Installation Instructions.
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Are the gears engaging after the drain and before spin, or
is the upper part of agitator clicking during wash?
These are normal washer noises.
Washer leaks
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Check the following:
Are the fill hoses tight? Are the fill hose washers properly
seated? Is the drain hose clamp properly installed? See the
Installation Instructions.
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Is the sink or drain clogged?
Sink and standpipe must be able to handle 17 gallons (64 L)
of water per minute.
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Is water deflecting off the tub ring or the load?
Center the tub before starting the washer.
The wash load should be balanced and not overloaded. The
fill or spray rinses can deflect off the load.
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs
(if needed). See the Installation Instructions.
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Check household plumbing for leaks.
Washer basket is crooked
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Was the washer basket pulled forward during loading?
The wash load should be balanced and not overloaded. Push
the basket to the center before starting wash.
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Is the load balanced and the washer level?
The wash load should be balanced and not overloaded.
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs
(if needed). See the Installation Instructions.
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The washer basket moves while washing.
This is normal.
Agitator operation
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The top of the agitator is loose, or moves in only one
direction.
This is normal.
Dispensers clogged or bleach leaking
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Did you follow the manufacturer’s directions when adding
detergent and fabric softener to the dispensers?
Measure detergent and fabric softener. Carefully pour into the
dispensers. Wipe up all spills.
Dilute fabric softener in the fabric softener dispenser.
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Did you put powdered or color-safe bleach in the liquid
chlorine bleach dispenser?
Add powdered or liquid color-safe bleach directly to the
basket. Do not use the chlorine bleach dispenser for color-
safe bleach.
Load too wet
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Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed (if available).
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Did you use a cold rinse?
Cold rinses leave loads wetter than warm rinses. This is
normal.
Residue or lint on load
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Did you sort properly?
Sort lint givers (towels, chenille) from lint takers (corduroy,
synthetics). Also sort by color.
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Did you overload the washer?
The wash load must be balanced and not overloaded. Lint
can be trapped in the load if overloaded. Wash smaller loads.
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Check the following:
Was paper or tissue left in the pockets?
Did you use enough detergent? Follow manufacturer’s
directions. Use enough detergent to hold the lint in the water.
Is your water colder than 70°F (21°C)? Wash water colder
than 70°F (21°C) may not completely dissolve the detergent.
Stains on load
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Did you follow the manufacturer’s directions when adding
detergent and fabric softener?
Measure detergent and fabric softener. Use enough detergent
to remove soil and hold it in suspension.
Dilute fabric softener and add to the rinse portion of a cycle
only. Do not drip fabric softener on clothes.
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Is there above average iron (rust) in water?
You may need to install an iron filter.
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Did you properly sort the load?
Sort dark clothes from whites and lights.
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Did you unload the washer promptly?
To avoid dye transfer, unload the washer as soon as it stops.
Load is wrinkled
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Did you unload the washer promptly?
Unload the washer as soon as it stops.
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Did you use the right cycle for the load being washed?
Use the Casual/Permanent Press cycle or another cycle with
low spin speeds (if available) to reduce wrinkling.
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Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing.
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Was the wash water warm enough to relax wrinkles, or
are you using warm rinses?
If safe for the load, use warm or hot wash water. Use cold
rinse water.
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Are the hot and cold water hoses reversed?
Check to be sure the hot and cold water hoses are connected
to the right faucets. See the Installation Instructions.
Load is tangled or twisted
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Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing.
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Did you wrap items around the agitator?
Drop items loosely into the washer. Do not wrap items around
the agitator.
