WARRANTY OBLIGATION -
MATTERS TO BE CONSIDERED BY THE CUSTOMER
1. The warranty is void if the original serial number of the product is damaged on the
Warranty Certificate.
2. For the warranty obligation to be valid, no person other than WEWALK authorized
personnel or authorized services should interfere with the repair and modification of the
device in any way.
3. The authorized service determines the repair location (location or service workshop) and
shape of the defective device.
4. The defective device is not covered by the warranty under the conditions described below:
a) Malfunctions caused by external equipment (regulator, uninterrupted power supply, etc.)
connected to the device, b) Abnormal voltage drop or excess, incorrect electrical installation,
and the device is connected to a mains voltage different from that specified on the label.
malfunctions c) Malfunctions that may occur as a result of transfers and placement after
the delivery of the goods (falling, excessive shaking, impact etc.), d) Deterioration, scratches,
breaks and malfunctions on the outer and inner surfaces caused by the usage errors of the
device, e) Natural events (lightning, malfunctions caused by flood, flood, earthquake, fire
etc.). In such cases, the defective device will be repaired by authorized WEWALK experts, and
standard repair fee will be charged.
5. The responsibility of delivering the Warranty Certificate to the consumer by completing the
responsibility belongs to the authorized dealers, agents or representative offices where the
consumer purchases the goods. Warranty Certificate purchased It must include the date and
number of the invoice for the good and the serial number.
CUST
OMER’S
OPTIONAL RIGHTS
Customer; If it is understood that the product is defective in accordance with the provisions
of the Law No. 6502 on Consumer Protection, even if the defect occurred later, within the
one-year period of expiry of the goods to the customer;
1. Returning from the contract by declaring that he is ready to return the sold,
2. Retaining the sold and asking for a discount in the rate of shame, one of his elective rights
against the Seller;
3. If it does not require an excessive cost, it may be used against the seller for free repair of
the seller at all costs,
4. If possible, asking the seller to be replaced with an indifferent amount, and one of his
optional rights may be used against the Seller, the manufacturer or the importer.
In the event that free repair or replacement of the goods with defect will bring
disproportionate difficulties for the seller, the consumer may use one of the right to return
from the contract or to deduct from the cost.
Customer; can apply to complaints and appeals to the Consumer Courts and the Consumer
Arbitration Committees.
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