Limited Product Warranty
Westone warrants this product to be free of defects in material or workmanship for
a period of one (1) year from the date of original retail purchase. This warranty is
available only to the original purchaser, and only if purchased from an authorized
Westone distributor or dealer. If the product is found to be defective during the
warranty period, Westone will, at its sole discretion, either repair the product
or replace the product with a new or factory reconditioned or substantially
equivalent model. This limited warranty does not apply to loss, theft, or any defects
attributable to damage beyond the reasonable control of Westone including
damage caused by abuse, misuse, misapplication or modifications performed by
anyone other than Westone. This warranty applies only to the external shell of the
product, the internal components and cable.
Repair/Replacement Warranty
This Limited Warranty shall apply to any repair, replacement part or replacement
product for the remainder of the original warranty period or for ninety (90) days,
whichever period of time is greater. Any parts or product replaced under warranty
will become the property of Westone.
Requesting Warranty Support
Valid warranty claims are generally processed through the point of purchase
during the first thirty (30) days after retail purchase.
United States & Canada
If it is necessary to return the product to Westone for warranty or post-warranty service,
contact Westone to request a return merchandise authorization (RMA) number. Go
to
westoneaudio.com
to submit a Product Return Request Form. Please note you
will be required to submit reasonable proof of purchase date, ownership, and that
the product was purchased from an authorized Westone retailer. Once you receive an
RMA number, package the product securely to prevent damage in transit, include the
documentation, and send prepaid and insured through a trackable shipping carrier to:
Westone Laboratories, Inc.
Attn: Music Returns Dept.
2260 Executive Circle, Colorado Springs, CO 80906 USA
Westone will be responsible for shipping the product back to the consumer after
warranty repair/replacement only. The customer is responsible for all shipping/
handling charges related to returning the product to Westone.
WARRANTY INFORMATION
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