Professional Heritage
Based in the plains of Fort Worth, Texas, Westone Audio has over
50 years experience delivering custom in-ear solutions for demanding
professional applications.
We’ve spent over two decades creating custom in-ear monitors for
sound engineers and elite musicians. Westone Audio brings this
expertise and rich heritage to you in the UM Pro musicians’ monitors.
Repair/Replacement Warranty
This Limited Warranty shall apply to any repair, replacement part or
replacement product for the remainder of the original warranty period
or for ninety (90) days, whichever period of time is greater. Any parts or
product replaced under warranty will become the property of Westone
Audio.
Limited Product Warranty
Westone Audio warrants this product to be free of defects in material or
workmanship for a period of two (2) years from the date of original
retail purchase. This warranty is available only to the original purchaser,
and only if purchased from an authorized Westone Audio distributor or
reseller. If your product is found to be defective during the warranty
period, Westone Audio will, at its sole option, either repair the product or
replace the product with a new or factory reconditioned or substantially
equivalent model. This limited warranty does not apply to loss, theft, or
any defects attributable to damage beyond the reasonable control of
Westone Audio including damage caused by abuse, misuse,
Audio. This warranty applies only to the external shell of the product, the
internal components and cable. The carrying case, cleaning tool, any
adapters and other included accessories are warranted for 90 days. Eartips
are not covered by the warranty.
misapplication or modifications performed by anyone other than Westone
Requesting Warranty Support
sound bore is not blocked by earwax and that the unit is completely
If your product is not functioning properly, first ensure that the
dry. Performing these simple troubleshooting steps could solve the
problem and eliminate the need for factory service.
Valid warranty claims are generally processed through the point of
purchase during the first thirty (30) days after retail purchase.
United States & Canada
If it is necessary to return your product to Westone Audio for warranty
or post-warranty service, contact Westone to request a return
merchandise authorization (RMA) number. You may call 949-793-8136
or go to
https://westoneaudio.com/productreturn
to submit a Product
Return Request Form. Please note you will be required to submit reasonable
proof of purchase date, ownership, and that the product was purchased
from an authorized Westone Audio retailer. Once you receive your RMA
number, package the product securely to prevent damage in transit, include
the documentation, and send prepaid and insured through a trackable
shipping carrier to:
Westone Audio, Inc.
Attn: Music Returns Dept.
14301 FAA Blvd Suite 105 Fort Worth, TX 76155
Westone Audio will be responsible for shipping to the consumer after
warranty repair/replacement only. The customer is responsible for all
shipping/handling charges related to returning the product to Westone
Audio.
International
The warranty on this product if it is sold to a consumer outside of the United
States and Canada shall comply with applicable law. To obtain warranty
service, contact the dealer from which you purchased or the distributor
that supplied this product. Additional charges and limitations may apply.
If purchased through an authorized Westone Audio retailer, but not through
the local distributor or distributor’s network, contact Westone Audio directly
(see United States & Canada instructions above). If purchased in
an international location without a Westone Audio distributor, contact
Westone Audio directly (see United States & Canada instructions above).
Register Online Today
Complete your registration card online at:
https://westoneaudio.com/productregistration
Limitation of Liability
Westone Audio disclaims any and all implied warranties, warranties of
merchantability and fitness for a particular purpose to the maximum
extent permissible by law. Westone Audio shall not be liable for any
special, incidental or consequential damages caused by the use, misuse,
or inability to use this product. If purchased under a government
contract, those contract terms supersede terms stated herein. In
some locations, implied warranties cannot be limited. Under certain
conditions, these limitations or exclusions may therefore not apply to
you. This warranty replaces all other warranties for this product.
Important Information
Used wisely, your new monitors will provide years of enjoyment.
Noise-induced hearing loss is preventable but often undetected
until it is too late. Westone Audio and the Electronic Industries
Association’s Consumer Electronics Group recommend you avoid
prolonged exposure to excessive noise. Used responsibly, your UM Pro
monitors can help prevent noise-induced hearing loss. If you have
questions, contact your audiologist or hearing care professional.
Be sure to observe the following guidelines:
• Do not turn up the volume so high that you can’t hear what’s around you.
• You should use extreme caution or temporarily discontinue use in
potentially hazardous situations.
• Do not use while operating a motorized vehicle as it may create a
traffic hazard and is illegal in many areas.
If you would like more information or would like to
purchase other Westone Audio products and accessories,
please call 949-793-8136 or visit us at:
westoneaudio.com
At Westone Audio, we value your satisfaction.
If you have any questions, please contact us by email at
[email protected] or call 949-793-8136.
Westone Audio, Inc.
General Customer Service Phone Number:
949-793-8136
General Customer Service Email:
Customs’ Phone Number:
817-554-9708
Customs’ Email:
Address:
14301 FAA Blvd Suite 105 Fort Worth, TX 76155 USA
www.westoneaudio.com
