6
7
TECHNICAL DATA
TROUBLESHOOTING
TROUBLESHOOTING
FAULT
POSSIBLE CAUSES
REMEDY
Burner will not light
even though the
sparker is working.
• Knob not held down long enough
in ‘High’ position for flame safeguard
to engage
• Repeat lighting procedure and hold knob down
for 5 seconds in ‘High’ position
(refer page 4)
• Gas supply valve turned off
• Turn on gas supply to appliance
• Wrong knob turned
• Ensure the knob you are turning corresponds
to the burner you want to light
• Port blockage in ignition area
• Ensure that ports in ignition area are clean
and dry
• Ignition spark plugs wet or dirty
• Dry or clean ignition spark plugs
No spark is obtained
when control knob
is activated
• Electricity supply is disconnected or
switched off
• Switch on electricity or check fuses
• Ignition spark plugs wet or dirty
• Dry or clean ignition spark plugs
Flames uneven or
tending to lift
• Flame ports blocked or wet
• Clean or dry flame ports
• Burner incorrectly fitted
• Ensure this component is fitted correctly
Flames not staying
on when knob
released
• Knob not held down long enough
in ‘High’ position for flame safeguard
to engage
• Repeat lighting procedure and hold knob down
for 5 seconds in ‘High’ position
(refer page 4)
• Knob not set between ‘High’ and ‘Low’
• Knob MUST be set between these positions
• Dirt or spillage on flame safeguard
sensor
• Clean flame safe guard sensor tip
Low heat, slow
cooking
• Incorrect cooking pot or pan being used • Refer to Figure 3 (page 5)
Benchtop or knobs
overheating
• Incorrect cooking pot or pan used
• Check Figure 3 for correct pot or pan to be used
• Pot or pan not located on burner
properly
• Ensure pot or pan is centrally located
on burner
Cooktop stainless
steel discoloured
• Pot or pan being used is too large
• Ensure pot sizes used are as per user manual
requirements. Clean with STEEL POWER
(available through spare parts)
If the above points have been checked and there is still a problem with the cooktop, please call the Service Centre.
If you have a problem with the cooktop, check the table
below. You may be able to solve the problem and this will
save you from paying for a service call. You will have to
pay for a service call even in the warranty period if the
problem is one listed below.
FEATURES
WHG644SA
WHG646SA
Cooking zones
4
4
Wok
Yes
Yes
Ignition
220-240V
220-240V
Trivet
Wire
Cast
Hob material
Stainless steel
Stainless steel
Features
Ignition through knob
Ignition through knob
Flame safeguard
Yes
Yes
Colours
Stainless steel
Stainless steel
Gas Types
NG, (LP conversion
kit supplied)
NG, (LP conversion
kit supplied)
Cooktop
dimension (mm)
Width
595
595
Depth
530
530
Height*
50
50
Cutout
dimension (mm)
Width
560
560
Depth
490
490
Energy rating
(NG) - MJ/h
Small burner
5.1
5.1
Medium burner
9.0
9.0
Large burner
12.1
12.1
Wok burner
14.4
14.4
Total MJ/h
40.6
40.6
*Height is distance from the top of the kitchen bench to the bottom of the cooktop
TECHNICAL DATA