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WireSpeed ADSL Modem

User Guide

030-300166A

43

Troubleshooting

TROUBLESHOOTING

Software Installation

If you have more than one adapter, the following screen appears:

Figure 38. Choose Adapter

Click the option button for the network card the modem is connected to. Click

Next

. The

IP Address Settings

screen

appears.

Figure 39. IP Address Settings

If you know there is a conflict with the default

IP Address

and

Subnet

settings, adjust the defaults.

Click

Next

. The

Reboot Required

screen appears.

Restart the computer and run the setup program again.

NOTE:

On Windows 98, Windows ME and Windows 2000, if the Auto IP feature was not disabled, Windows will assign

an address of 169.254.x.x. This problem should not occur for these operating systems.

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Содержание WIRESPEED

Страница 1: ...2001 Westell Inc WIRESPEED ADSL MODEM USER GUIDE PN 030 300166 Rev A June 2001...

Страница 2: ...ditional WebShare Accounts 12 Using Auto Redirection 15 Help Screens 15 CONNECTING TO AN ACCOUNT 16 Activating a PPP Session 16 Disconnecting from a PPP Session 19 ADVANCED CONFIGURATION 20 Restarting...

Страница 3: ...VPN Connection for Windows 2000 34 Using a VPN Connection Windows 2000 38 Disconnecting a VPN Connection Windows 2000 38 CONFIGURING VPN FOR WINDOWS NT 39 Installing PPTP for Windows NT 39 Creating a...

Страница 4: ...y other software to get connected We have also added VPN support via PPTP so that you can tunnel into your corporate network as well as true Always On which enables you to save your session password I...

Страница 5: ...ith a pencil mark the opening in lower mounting tab Remove the unit from the wall 6 Drill a 3 16 hole for the lower anchor and insert anchor Hang the unit on the upper screw 7 Insert the smaller 6 scr...

Страница 6: ...Account on page 11 to configure the software ADSL LINE ETHERNET POWER CONNECTOR ON OFF SWITCH Figure 1 WireSpeed Single User Setup Connections Cable Connectors There are connectors on the side panel o...

Страница 7: ...ar jack POTS DSL is used to connect the telephone jack with ADSL POWER 3 pin mini DIN connector Connects power cord ETHERNET 8 pin RJ 45 jack Connects to PC or 10BaseT hub Table 2 LINE Connector Pinou...

Страница 8: ...Power ON and attempting synchronization 2 flashes sec Solid Green Power ON and synchronized with the ADSL line card Solid Red Hardware power up in progress Blinking Red Unit failed power up diagnosti...

Страница 9: ...2 168 0 1 Simplified installation of service provider account information via the Configure Account screen We recommend using the WebShare Installation Utilities to automatically configure DHCP If nec...

Страница 10: ...The Function Selection screen appears Three options are available Figure 6 Function Selection CAUTION Do not select the default option 5 Select the second option Setup PC only Note Option 1 Download W...

Страница 11: ...estination Location 8 Click Next The Choose Adapter window appears Note This screen will NOT appear if your computer has only one adapter Figure 9 Choose Adapter 9 Click the option button for your net...

Страница 12: ...e clicking Finish remove the Westell CD ROM from the CD ROM drive Figure 8 Setup Complete This completes the basic WebShare setup process When your computer restarts the WebShare Home Page will appear...

Страница 13: ...w this procedure to verify and or change your dial up setting 1 Click Start Settings click Control Panel 2 From the Control Panel screen double click Internet Options 3 The Internet Options screen app...

Страница 14: ...bar location bar and pressing ENTER Setting Account Parameters Account parameters are required before connecting to your service provider The account parameters to be entered in the Configure Account...

Страница 15: ...ser ID given to you by your service provider 5 Click Save The new account will now appear in the WebShare PPP Connections window Congratulations You have just configured your first account Connecting...

Страница 16: ...SP Figure 13 Configure Account Dialog Box 3 Click Save to commit these values to WebShare 4 The Configure Account window closes and a new entry appears under PPP Connections on the Home Page Figure 14...

Страница 17: ...count Only one account may be active at a time Establishing a session for an idle account while another session is active will disconnect the currently active session Figure 15 Session Conflict Warnin...

Страница 18: ...tivated your DSL account Authentication Failure Figure 42 Incorrect user ID or password ID and password supplied by service provider Check spelling carefully Make sure CAPS LOCK is not on User ID pass...

Страница 19: ...ady LED of the modem is solid green and at least one PPP account has been created before activating a PPP session with your ISP Activating a PPP Session To activate a PPP session follow these steps 1...

Страница 20: ...t be prompted for a password when using this connection in the future WebShare will automatically connect to this account when powered on 3 Click the Connect button A Connecting to screen appears brie...

Страница 21: ...ion The icon replaces the icon signifying that a PPP session has been established The PPP Status window turns green and displays the connected Account After the PPP account connects to the ISP you can...

Страница 22: ...fing Select WebShare from your Bookmarks or Favorites Close your browser and double click the WebShare icon on your desktop 2 On the WebShare Home Page click the Disconnect button for your account on...

Страница 23: ...ing wait until the screen returns to an active state before continuing Certain actions especially powering off the modem during such activities may cause configuration data to be lost and cause proble...

Страница 24: ...rmation for WebShare Home The WebShare Menu on the WebShare Home Page provides access to all the configured PPP accounts and allows PPP session control This is the page you used when setting up your f...

Страница 25: ...age text PPP Connections The PPP Connections section provides a description of each individual PPP account The text string is the user friendly description you entered in the Configure Account dialog...

Страница 26: ...Account dialog box type a description of the account into the Description field and the user ID defined by your ISP Click the Save button in the dialog box to commit the new account information to Web...

Страница 27: ...nagement menu to display the Diagnostics page The figure below shows the Diagnostics window before any diagnostic tests have been performed Figure 26 Diagnostics Window Test All The Test All button wi...

Страница 28: ...modem transceiver Messages In Service The modem is synchronized with the central office Channel Unit and is ready to send receive data Out of Service The modem transceiver is NOT synchronized with the...

Страница 29: ...t button initiates a ping to any host IP address specified in the PING data fields A PING Packet Internet Groper is a protocol program for sending a signal to see whether another network host or other...

Страница 30: ...e 030 300166A 27 Advanced Configuration The New Software Installation Page This screen is reserved for installing future software upgrades Westell will provide instructions with new upgrades Figure 28...

Страница 31: ...ick the Save button to save the new account information You will be prompted for a modem restart Allow 20 seconds for the restart to complete Interrupting the restart process may cause you to lose you...

Страница 32: ...ame System DNS Primary The domain naming system is a convention used for identifying computers attached to the Internet or a Local Area Network LAN DNS maps a name to its corresponding IP address A ho...

Страница 33: ...l remain connected with no data flow in either direction The default setting is disabled To enable select LAN Advanced from the Management menu In the LAN Advanced Configuration window select the Enab...

Страница 34: ...not change your VPI VCI settings unless instructed to do so by your service provider Current VPI VCI settings are located on the LAN Advanced window To change them type the correct numbers in the fiel...

Страница 35: ...uter must support Point to Point and Point to Point Tunneling Protocol PPTP Please refer to your original operating system documentation to see if your PC supports these protocols Operating System You...

Страница 36: ...ke New Connection 3 In the Type a name for the computer you are dialing box type the name that you want to use for the connection 4 In the Select a device box choose Microsoft VPN Adapter and then cli...

Страница 37: ...rldwide Internet backbone where the corporate VPN server is connected Next you make a second connection to create a VPN connection To create this second connection to the corporate server follow this...

Страница 38: ...select the option Do not dial the initial connection Click Next Figure 32 The Public Network Screen 4 On the Destination Address screen type the host name or IP address of the corporate LAN to which y...

Страница 39: ...ser Guide 030 300166A 36 Advanced Configuration 5 On the Connection Availability screen click the option Only for myself Click Next Figure 34 Connection Availability 6 Follow the on screen instruction...

Страница 40: ...access to features such as corporate e mail and file sharing To add the domain option follow these steps 1 Click your connection icon or click Start point to Settings Network and Dial up Connections...

Страница 41: ...word each time you can save it by checking Save Password The next time you establish this connection both User name and Password are displayed automatically The password field is encrypted for securit...

Страница 42: ...ons you wish to make For most users this will be one Click OK 6 A setup message appears Click OK to begin configuring the RAS NOTE This completes the first part of the installation adding PPTP as a re...

Страница 43: ...the dial up server you are calling The IP address or DNS host name of the PPTP server on your corporate LAN 7 Click Next NOTE Multiple Numbers You can assign more than one phone number IP address or...

Страница 44: ...nced Configuration Disconnecting a VPN Connection Use these steps to close a PPTP tunnel 1 Click the connection icon for the tunnel you wish to close 2 Click Disconnect The VPN connection to your serv...

Страница 45: ...ormation for WebShare This information is necessary when calling for technical support Sample data shown below your information will vary Figure 37 WebShare About Window Actual data may vary WebShare...

Страница 46: ...Next The IP Address Settings screen appears Figure 39 IP Address Settings If you know there is a conflict with the default IP Address and Subnet settings adjust the defaults Click Next The Reboot Req...

Страница 47: ...the session is idle When the user makes the connection they will be instantly redirected to the URL that was initially requested No PPP Session Established Before you are able to connect to the Intern...

Страница 48: ...the modem is unable to detect a DSL connection Auto Redirect will display the No DSL Connection page Figure 41 No DSL Connection Solutions Make sure the DSL cable is plugged into the DSL jack Check a...

Страница 49: ...tion to the Auto Redirection screen your browser may return an Invalid User error message Click OK to close the browser error message Solutions Check the spelling of the user ID and password carefully...

Страница 50: ...s equipment may undergo maintenance or experience difficulty If the modem loses an established connection the following page will appear Figure 43 RAS Not Available If the modem cannot find the serve...

Страница 51: ...Remote Access Server RAS Not Available Description There is no response from the RAS while attempting to activate a PPP account Remedy Contact your ISP E1003 Invalid Login Description An invalid User...

Страница 52: ...efault Reset button to restore the factory default values The following message appears Figure 47 IP Default Reset Dialog Box 2 Click OK to return to the default settings NOTE To reinstall the WebShar...

Страница 53: ...ell Customer Support 750 North Commons Drive Aurora Illinois 60504 Phone 1 630 375 4500 Fax 1 630 375 4931 Web Address Westell s Web Store www westell com Product Return DO NOT return damaged merchand...

Страница 54: ...trol Message Protocol Router Advertisement Solicitation ICMP Echo Request Reply Ping ARP Path MTU Discovery MINIMUM SYSTEM REQUIREMENTS Westell ADSL Ethernet modem Microsoft Windows 98 Windows ME Wind...

Страница 55: ...eSpeed ADSL Modem User Guide 030 300166A 52 Product Specifications AUTO REDIRECTION DETECTS No PPP session No DSL sync connection No remote access server RAS Authentication failure wrong user ID passw...

Страница 56: ...cintosh and Linux operating systems can be installed on a network that is using WebShare by simply configuring the Macintosh or Linux computer to support DHCP Once DHCP is enabled simply attach the co...

Страница 57: ...S Secondary 29 DNS settings 23 E Edit 23 Error Messages 48 F Factory Default Reset 48 H Help feature 42 Home Page 22 I Inactivity Timeout 30 Inactivity Timeout Adjustment 30 Installation of Account PP...

Страница 58: ...ADSL Modem User Guide 030 300166A 55 Index VPI VCI changes 31 VPI VCI parameters 30 VPN for Windows 2000 34 VPN for Windows 98 Me 32 VPN for Windows NT 39 VPN support 32 W WebShare Home Page 22 WebSha...

Страница 59: ...y be required But if advance notification is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if...

Страница 60: ...e Agreement 4 Term This License Agreement is effective upon your opening of this package and shall continue until terminated You may terminate this License Agreement at any time by returning the SOFTW...

Страница 61: ...User Guide PN 030 300166 Rev A Revised June 2001 2001 Westell Inc All rights reserved Printed in USA Westell Inc 750 North Commons Drive Aurora Illinois 60504 USA Web site www westell com Trademarks...

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