WesAudio PHOEBE, Руководство пользователя

Страница: 37 / 40

WESAUDIO
9/14/22
_PHOEBE USER MANUAL
37
•
USB HUB is very common root cause to those problems, if module can’t connect via HUB – just for
the sake of the test, it is mandatory to connect unit directly to PC/MAC to verify if the problem isn’t
caused by it.
•
Please note for any system warnings attached to “WesAudio Tray Icon”.
8.3. Module disconnects by itself
As USB controllers have limited capacity it could be a reason of random unit disconnection. Usually,
it happens when a lot of USB devices are plugged in to the PC/MAC. The usual behavior would be that
unit works normally, and after rebooting it doesn’t, but it strongly depends on the OS implementation
so exact reaction could be little bit different. If this is suspected, just for the test, it would be good to
disconnect most of the devices from the USB ports, reboot PC/MAC and double check the connectivity
from stability point of view. If it will lead to the conclusion that this is the root cause of the problem, we
recommend to use decent USB hub, and ideally TB/USB dock station which tends to offload a lot of
responsibilities from our PC/MAC.
8.4. Module can’t connect anymore
If unit was working fine, and suddenly it can’ t connect (it is not visible in GConManager _CONFIG app)
that could lead to the conclusion that some devices were added to our USB line, and we could have
problems with USB controller inside PC/MAC. In that case, please check description in above chapter
“Module disconnects by itself”.
8.5. (WINDOWS) U nit can’t connect to a plug -in.
It is possible that we have some problems on installation level, to verify that, please check this chapter .
For more information visit our FAQ: https://wesaudio.com/faq/