WesAudio PHOEBE, Руководство пользователя

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WESAUDIO
9/14/22
_PHOEBE USER MANUAL
36
7. Factory reset
Factory reset procedure re-writes firmware into internal flash memory – it doesn’t affect anyhow unit
configuration. To proceed with factory reset, please follow below steps:
1) Connect unit either:
a. Through front panel USB socket
b. Or keep the unit in ng500 chassis - _TITAN, but please note that chassis must be connected
to the PC/MAC either via USB or Ethernet cable.
2) POWER OFF your 500 series chassis.
3) PRESS Phase Button
4) While keeping THD button pressed, POWER ON your 500 series chassis.
5) LEDs should present a strange pattern.
6) Now open GConManager:
a. WIN: C:/Program Files (x86)/WesAudio/GConManager.exe
b. MAC: /Applications/WesAudio/GConManager.app
c. Or click on the WesAudio “Tray” icon, and select “Open GConManager”
7) Go to _UPGRADE application.
8) Hit start!
8. Troubleshooting
8.1. Module is frozen and doesn’t react to encoder moves
If module doesn’t react to any changes to the knobs on the front panel, first necessary step is to re-write
firmware into the flash memory. To do so, please go to Factory reset chapter for further details. If it doesn’t
help, please contact our support team at: support@wesaudio.com .
8.2. Module can’t connect to a plug -in
This is a wide topic, and there may be at least several root causes, but there are few things that should
be checked. However, first and most important thing is to double check that GConManager doesn’t list this
device in the _CONFIG app. If this is the case, it means that WesAudio unit can’t connect on the OS level,
and some of the below steps may help:
•
First, double check if module connection is properly executed, this procedure is described here .
•
USB specification indicates that USB 2.0 works up to 5 meters. This is however not entirely true, as it
strongly depends on the peripherals that unit is connected to. Even if our modules are USB 2.0
compatible, your USB port could support USB 3.0 – USB is backward compatible protocol, so it
maybe that USB 3.0 cable length limit should be considered which is 2 meters. We would
recommend having USB cable up to 2 meters to remove those limitations from the equation.