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10. Contact Waves Tech Support

Email Tech Support

Phone: 1-865-909-9200, ext. 1

Fax: 1-901-328-6358

Monday–Thursday: 4:00 am–Midnight (EST)

Friday: 9:00 am–Midnight (EST)

Saturday–Sunday: 11:00 am–6:00 pm (EST)

Saturday: Urgent live sound requests only, also via VIP line +1-865-909-9277

Waves Tech Support is reserved for customers whose products are currently covered by the

Waves Update Plan.

Содержание MultiRack SoundGrid V9.7

Страница 1: ...1 Waves MultiRack SoundGrid V9 7 for DiGiGrid MGO MGB MADI Enabled Consoles Troubleshooting Guide...

Страница 2: ...o I Know Which Version Is Installed 14 6 What Is installed 16 7 Physical Connection 17 8 FAQs 21 Installation 21 Usage 21 Licenses 23 9 Appendices 24 Appendix A Servers 24 Appendix B How to Reset the...

Страница 3: ...you have read and followed the setup instructions available on our website before attempting to fix your problem This guide is divided into five major sections 1 Illustration of a functioning SoundGri...

Страница 4: ...core PC used for real time audio processing See a list of Waves qualified Servers in Appendix A Servers Network switch See a list of Waves qualified switches in Appendix C SoundGrid Compatible Switch...

Страница 5: ...5...

Страница 6: ...lish a proper system configuration follow the setup instructions below which are also available online on our Downloads page 1 Launch the MultiRack SoundGrid application 2 Go to the Preferences window...

Страница 7: ...7 4 Plug in Manager Tab Settings The plugin version you intend to use and have licenses for is checked 5 Go to Audio SoundGrid Inventory...

Страница 8: ...d status is On Minimum Network Latency Settings 48 kHz 96 kHz Extreme Server 40 samples 80 samples Server One 40 samples 80 samples Impact Server 56 samples 112 samples Compact Server 96 samples N A P...

Страница 9: ...e following steps to inspect all settings and system components SoundGrid Preferences 1 Go to the Preferences window PC File Preferences Mac MultiRack SoundGrid Preferences 2 If you see the SoundGrid...

Страница 10: ...is N A this may be for one of the following reasons i The switch is turned off or not compatible please refer to Appendix C SoundGrid Compatible Switches ii The Ethernet cable is disconnected or defec...

Страница 11: ...t Disconnect and reconnect its power supply If MGB MGO has disappeared from the list this may be for one of the following reasons Ethernet cable is disconnected from MGB MGO or switch Ethernet cable i...

Страница 12: ...ver has disappeared from the list this may be for the following reasons Server is OFF Ethernet cable is disconnected from server or switch Ethernet cable is disconnected from host or switch Hint in th...

Страница 13: ...Audio SoundGrid Connections 1 Make sure that the following connections are set up properly a Source MGB MGO 1 128 to Destination MultiRack 1 128 b Source MultiRack 1 128 to Destination MGB MGO 1 128 2...

Страница 14: ...Check the properties of the MultiRack SoundGrid application Windows Navigate to C Program Files x86 Waves MultiRack folder right click on the file named MultiRack SoundGrid select Properties and chec...

Страница 15: ...s The images below illustrate how hovering the mouse over a component in the Inventory window displays the current firmware version installed It is not possible to see this information if your firmwar...

Страница 16: ...Audio SoundGrid IO Modules o C Program Files x86 Waves Plug Ins V9 o C Program Files x86 Waves Waveshells o C Users Current User AppData Roaming Waves Audio Caches Preferences folders Caches When you...

Страница 17: ...the switch itself There are indications on the Ethernet ports as well Switch Led State per Port Activity ProSafe 8 Port Gigabit Ethernet Switch GS108v3 Left LED 100 Mbps link Right LED 10 Mbps link Bo...

Страница 18: ...er port and all components are connected and recognized the message SoundGrid Network Found will be displayed 2 Control Midi Control the MultiRack SoundGrid via your iLive serface 3 Plug in Manager Pl...

Страница 19: ...iRack the processing device and SG Servers MultiRack s processing engine Please remember A device is not usable until it is assigned Devices may be listed in the inventory window even if they are not...

Страница 20: ...unassigned the Sample Rate field will display N A Network Latency The network latency value 40 56 80 or 96 at 48 kHz 80 112 160 or 192 at 96 kHz sets the buffering delay used by the processing SoundG...

Страница 21: ...ext to the Rack On button and rename it Q What do I need to do when a Please select Waves Public API WPAPI Folder message window appears A If the file doesn t exist or if you ve selected the wrong fol...

Страница 22: ...amples 80 samples Impact Server 56 samples 112 samples Compact Server 96 samples N A Technical Note In the Inventory window the Network Latency range is 40 56 80 96 at a 48 kHz sampling rate and 80 11...

Страница 23: ...Do not delete DLA IDR MultiRack WavesLib or MultiRackLib if listed Q What should I do if I get an authorization prompt stating that I don t have a license to use a certain plugin A First log into you...

Страница 24: ...band Compressor SSL E Channel IR Live and L3 Multimaximizer Each rack was fully loaded with a specific plugin until maximum load was reached M Waves cards were used as audio interfaces in these tests...

Страница 25: ...hannel H Delay and TrueVerb Each rack was fully loaded with a specific plugin until maximum load was reached M Waves cards were used as audio interfaces in these tests Server Benchmarks Test 1 Test 2...

Страница 26: ...H Delay and TrueVerb Each rack was fully loaded with a specific plugin until maximum load was reached M Waves cards were used as audio interfaces in these tests Server Benchmarks Test 1 Test 2 Sample...

Страница 27: ...llowing plugins were used for these tests C4 Multiband Compressor SSL E Channel H Delay and TrueVerb Each rack was fully loaded with a specific plugin until maximum load was reached M Waves cards were...

Страница 28: ...able from the DC power input 2 Hold down the Reset button and plug the MGB MGO power cable back into the DC power input The power LED will turn RED Let go of the Reset button 3 Click on Update for the...

Страница 29: ...LED 100 Mbps link Right LED 10 Mbps link Both LEDs 1000 Mbps link Blinking HP 1410 16G J9560A 16 Port Rack Mountable Switch Link Act 10 or 100 Mbps Speed ON 1000 Mbps Blinking Switch Led State Per Po...

Страница 30: ...undGrid Servers SGS http www waves com live sound soundgrid servers Switches Use only compatible switches For a list of compatible switches see http www waves com live sound soundgrid switches Cat 6 S...

Страница 31: ...trically connected shielding and using these might cause problems in areas with interference Total cable length including the joint may not exceed the above maximal cable length per node Note We have...

Страница 32: ...two circumstances 1 SoundGrid server is assigned and status is N A 2 SoundGrid server is not assigned and status is ON To resolve these issues follow the instructions below Windows 1 Go to the Control...

Страница 33: ...d or lower In higher OSX versions IPv6 is automatically on 6 Go to System Preferences Network 1 Choose the network adapter you are using for your SoundGrid network and click on Advanced 2 Open the Con...

Страница 34: ...PI 550B 0 0 API 560 65 65 API 2500 0 0 AudioTrack 0 0 Bass Rider 48 kHz 2016 96 kHz 4032 Bass Rider Live 48 kHz 240 96 kHz 480 C1 Compressor 0 0 C1 Gate 0 0 C1 Comp Gate 340 96 kHz 720 C1 Comp sc 340...

Страница 35: ...64 128 H Delay 0 0 H EQ 65 0 InPhase InPhase LT 48 kHz 960 96 kHz 1920 InPhase InPhase LT Live 0 0 IR Live Convolution Reverb 0 0 J37 Tape 101 33 JJP Bass 44 1 kHz 409 48 kHz 417 88 2 kHz 561 96 kHz 5...

Страница 36: ...9 5360 Linear Phase Equalizer Lowband 2047 4095 Linear Phase Multiband 48 kHz 3840 96 kHz 7680 LoAir 0 0 Maserati ACG 64 128 Maserati B72 68 132 Maserati DRM 1 1 Maserati GRP 44 1 kHz 621 48 kHz 629 8...

Страница 37: ...129 Renaissance Compressor 64 128 Renaissance DeEsser 64 128 Renaissance Equalizer 0 0 Renaissance Reverb 0 0 Renaissance Vox 64 128 RS56 Passive EQ 65 0 S1 Stereo Imager 0 0 Scheps 73 65 0 SoundShif...

Страница 38: ...38 V EQ3 V EQ4 0 0 Vocal Rider 0 0 WNS Waves Noise Suppressor 0 0 WLM Loudness Meter 0 0 W43 Noise Reduction 0 0...

Страница 39: ...28 6358 Monday Thursday 4 00 am Midnight EST Friday 9 00 am Midnight EST Saturday Sunday 11 00 am 6 00 pm EST Saturday Urgent live sound requests only also via VIP line 1 865 909 9277 Waves Tech Suppo...

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