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Problem
Test Steps
Next
1
The LV switch does
not control the relay
or group.
Is it terminated correctly in the panel?
See pages 4 & 8.
No – Correct terminations
Yes – Go to next step
Is the 12VDC indicating LED on the C8
motherboard solid Green?
No – Cycle power to panel; recheck
Yes – Go to next step
Does the board mounted override
pushbutton control the relay or group?
No – Call tech support
Yes – Go to next step
Disconnect input terminals.
Does jumping the Red to White input
terminals turn the relay on and does
Black to White turn it off?
No – Call tech support
Yes - Verify the LV wiring is not
shorted and that the switch is
operating correctly
If using a Group switch, have the relays
been assigned to the particular group
using the GS card?
No – Make the necessary
assignments (refer to page 9)
Yes – Go to next step
2
When I try to turn
the relay off it goes
off for a second then
comes back on.
Is this relay scheduled using the “AS
Manual ON/Auto OFF” or the “AS
Automatic ON/OFF” scenarios.
No – Go to next Step
Yes – The relay can only be
overridden OFF during unoccupied
periods
Remove any LV switching that is landed
at the relay input and attempt to turn
relay ON using the board override
buttons.
No change in status - Go to next
step
Relay functions normally - Verify
the LV wiring is not shorted
and that the switch is operating
correctly
Move LV relay connection to a different
point on the RD board and attempt to
override the relay on.
No change in status - relay needs
to be replaced - call tech support
Relay functions properly – circuit
board needs to be replaced - call
tech support
3
When I try to turn
the relay on it comes
on for a second then
comes back off.
Remove any LV switching that is landed
at the relay input and attempt to turn
relay ON using the board override
buttons.
No change in status - Go to next
step
Relay functions normally – Verify
the LV wiring is not shorted
and that the switch is operating
correctly
Move LV relay connection to a different
point on the RD board and attempt to
override the relay on.
No change in status - relay needs
to be replaced - call tech support
Relay functions properly – circuit
board needs to be replaced - call
tech support
TROUBLESHOOTING
10
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