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9

problem

cause

solutIon

1. Softener Fails To Regenerate. 

A. Electrical Service to Unit has been Interrupted.

A. Assure Permanent Electrical Service (Check Fuse, Plug, Pull 

Chain or Switch).

B. Timer Programming Bad (Improper Programming).

B. Check Programming and Reset as Needed.

2. Softener Delivers Hard Water. 

A. By-Pass Valve is Open.

A. Close By-Pass Valve.

B. No Salt in Brine Tank.

B. Add Salt to Brine Tank and Maintain Salt Level Above Water 

Level.

C. Injectors or Screen Plugged.

C. Clean or Replace Injectors and Screen.

D. Insufficient Water Flowing into Brine Tank.

D. Check Brine Tank Fill Time and Clean Brine Line flow if 

Plugged.

E. Hot Water Tank Hardness.

E. Repeated Flushing of the Hot Water Tank is Required.

F. Flow Meter Jammed.

F. Check flow indicator light for flow. Remove obstruction from 

flow meter.

G. Flow Meter Cable Disconnected or Not Plugged into Meter.

G. Check Meter Cable Connection to Timer and Meter.

H. Improper Programming.

H. Reprogram the control to the Proper Regeneration Type, 

Inlet Water Hardness, Capacity or Flow Meter Size.

I. Plugged brine line or air check.

I. Remove and clean any sediment from the brine tank and 

brine valve assembly.

J. Salt bridge has formed. 

J. Refer to Breaking a Salt Bridge section in manual

K. No water in brine tank. 

K. Ensure safety float is not stuck.

L. Unit is plumbed backwards. 

L. Check that the unit is plumbed correctly.

M. Water hardness has increased or is set incorrectly.

M. Retest hardness and change settings

N. Water pressure is too low. 

N. Line pressure must be at least 20psi.

3. Unit Uses Too Much Salt. 

A. Improper Salt Setting.

A. Check Salt Usage and Salt Setting.

B. Excessive Water in Brine Tank.

B. See Problem No. 7.

C. Improper Programming.

C. Check Programming and Reset as Needed.

4. Loss of Water Pressure. 

A. Iron Buildup in Line to Water Conditioner.

A. Clean Line to Water Conditioner.

B. Iron Buildup in Water Conditioner.

B. Clean Control and Add Resin Cleaner to Resin Bed. 

Increase Frequency of Regeneration.

5. Loss of Resin Through Drain Line. 

A. Air in Water System.

A. Assure that Well System has Proper Air Eliminator control 

Check for Dry Well Condition.

B. Drain Line Flow Control is too large.

B. Ensure Drain Line Flow Control is Sized Correctly.

6. Iron in Conditioned Water. 

A. Fouled Resin Bed.

A. Check Backwash, Brine Draw and Brine Tank Fill. Increase 

Frequency of Regeneration. Increase Backwash Time.

B. Iron Content Exceeds Recommended Parameters.

B. Add Iron Removal from Filter or System. 

7. Excessive Water in Brine Tank. 

A. Plugged Drain Line Flow Control.

A. Clean Flow Control.

B. Brine Valve Failure.

B. Clean Brine Valve.

C. Improper Programming.

C. Check Programming and Reset as Needed.

8. Salt Water in Service Line. 

A. Plugged Injector System.

A. Clean Injector and Replace Screen.

B. Improper Programming.

B. Check Programming and Reset as Needed.

C. Foreign Material in Brine Valve.

C. Clean or Replace Brine Valve.

D. Foreign Material in Brine Line Flow Control.

D. Clean Brine Line Flow Control.

E. Low Water Pressure.

E. Raise Water Pressure.

9. Softener Fails to Draw Brine. 

A. Drain Line Flow Control is Plugged.

A. Clean Drain Line Flow Control.

B. Injector is Plugged.

B. Clean or Replace Injectors.

C. Improper Programming.

C. Check Programming and Reset as Needed.

D. Line Pressure is too Low.

D. Increase Line Pressure (Line Pressure must be at Least 20 

PSI at all Times.)

10. Drain Flows Continuously. 

A. Foreign Material in Control.

A. Remove Piston Assembly and Inspect Bore, Remove 

Foreign Material & Check Control in Various

11. Loss of capacity. 

A. Increased raw water hardness

A. Reset unit to the new capacity.

B. Brine concentration and/or quantity.

B. Keep brine tank full of salt at all times. Clean it yearly. Salt 

may be bridged. If using a salt grid plate ensure refill water 

is over it.

C. Resin fouling. future fouling.

C. Call the dealer, find out how to confirm it, clean the resin 

and prevent

D. Poor distribution, Channeling  (uneven bed surface).

D. Call the dealer. Check distributors and backwash flow.

 Troubleshooting

Содержание PWSYS-WH-SOFT-PRO-SE - 30K

Страница 1: ...ual for future reference Refer to enclosed for operating parameters to ensure proper use with your water supply Table of Contents Pages Important Safety Information Read All 2 Softener Anatomy 3 Specifications 4 Setup 4 Installation 5 6 Control Start up Procedures 7 Service 7 Softener Operation 8 Troubleshooting 9 Water Softener System Parts List 10 Limited Warranty 12 PWSYS SOFT PRO SE PURE WATER...

Страница 2: ...ater freezing in the system causes equipment damage Do not install in direct sunlight Ultraviolet rays from the sun may cause damage Minimum inlet water pressure is 20 psi Maximum inlet water pres sure is 125 psi Use a pressure reducing valve if necessary Sodium used in the water softening process should be considered as part of your overall dietary salt intake Contact physician if you are on a lo...

Страница 3: ...3 Softener Anatomy 1 2 3 6 4 5 7 8 Item Description 1 Valve 2 Bypass 3 Resin Tank 4 Distributor 5 Resin 6 Salt Tank Lid 7 Salt Tank 8 Faceplate Controls Not Shown Brine Valve Assembly ...

Страница 4: ...npack and check the system components for damage or missing parts Where to Install the Softener Consider the following points when determining where to install the water softener Place the system as close as possible to a sewer drain Do not install the softener where it would block access to the water heater or access to the main water shutoff water meter or electri cal panels Keep outside faucets...

Страница 5: ...section will be used as an overflow tube Step 11 7 Locate the barbed drain fitting on the back of the valve 8 Connect and route the valve drain line Use the provided tubing to attach to the valve drain fitting Use the included clamp to keep water pressure from blowing the tubing off of the fitting 9 Locate the other end of the drain tubing at a suitable drain Tie or wire the tube in place at the d...

Страница 6: ...nitize flush and condition your water softener a Remove the brine tank cover and add salt to the tank Use only nugget pellet or coarse solar salt designed for water softener use with a purity of 99 5 or higher b Add three gallons of water to the brine tank for 32K 45K 60K systems and add 5 gallons of water for 90K 120K systems c Remove the brine well cover Pour 1 1 2 ounces of common household ble...

Страница 7: ...remaining brine from the tank and packs the resin bed for softening efficiency 4 Brine Fill Brine is water saturated with large amounts of salt sodium chloride During brine fill water flows into the salt storage area after each regeneration and dissolves salt During the regeneration process hardness ions on the resin beads are replaced or exchanged for sodium ions from the brine solution 5 Service...

Страница 8: ...replace injector and screen a Pull the screen and injector throat nozzle assembly out of the valve body b Insert a new injector throat nozzle assembly be sure they are sealed tightly Install a new screen c Apply silicone lubricant to new injector cap seal 6 Replace injector cap with two mounting screws 7 Tighten screws 8 Return by pass or inlet valving to normal service position Water pressure sho...

Страница 9: ...Clean Control and Add Resin Cleaner to Resin Bed Increase Frequency of Regeneration 5 Loss of Resin Through Drain Line A Air in Water System A Assure that Well System has Proper Air Eliminator control Check for Dry Well Condition B Drain Line Flow Control is too large B Ensure Drain Line Flow Control is Sized Correctly 6 Iron in Conditioned Water A Fouled Resin Bed A Check Backwash Brine Draw and ...

Страница 10: ...mm below top of tank Item Description Not Shown See Service Manual Pro SE Control Valve Assembly 2 Brine Tank 3 4 Brine Well 4 Tank w base 5 Distributor Assembly 6 2310 Safety Brine Valve Assembly Air Check 7 3 8 Brine Line Tube 11 Fitting Tube 375 Nut Brass 12 3 8 Delrin Ferrule 13 Brass Insert 3 8 tube Parts List ...

Страница 11: ...11 ...

Страница 12: ... remedies stated in such warranties are exclusive and are the only remedies for breach of warranty EXCEPT FOR THE APPLICABLE PRODUCT WARRANTY IF ANY WATTS MAKES NO OTHER WARRANTIES EXPRESS OR IMPLIED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW WATTS HEREBY SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND...

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