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18
Troubleshooting
Issue
Possible Cause
Corrective Action
Volumetric flow monitor does
not detect water flow
Foreign debris in flow meter
Clean meter of foreign debris
Flow monitor cable is not properly connected
to meter
Ensure proper cable connection
Flow meter is installed backwards
Install flow meter with arrow pointing in the
direction of flow
System bypass valve is open
Close system bypass valve
Defective flow monitor/meter
Replace flow monitor & meter
Product will not stay connected
to Wi-Fi
Wi-Fi signal weak or interrupted
Ensure strong and continuous Wi-Fi signal
is present
Product will not connect
to Wi-Fi
2.4GHz Wi-Fi network required
Ensure 2.4GHz Wi-Fi network is present
Product does not send System
Notifications
Connection to Wi-Fi required
Ensure Wi-Fi is connected
Registration must be completed and Terms and
conditions must be accepted
Ensure registration is complete and activation
code submitted