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Ascento Group Australia 37 Export St, Lytton, Brisbane, QLD 4178 P: 1800807604
12 MONTH WARRANTY CONDITIONS
1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are a consumer as defined by the
Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure. The following conditions form part of the instructions and do not over-ride your statutory rights.
2. This warranty against defects covers failure due to manufacturing defects within a 12 Month period from the date of original purchase, for
WaterPro™ Pumps purchased and used in mainland Australia. In the case of a failure covered by warranty within 12 months period from the
date of original purchase, the pump will be repaired or replaced - or you can return it to the place of purchase for a refund.
3. Faults or losses or failure caused due to: Accidents, misuse, lack of maintenance, not following these instructions, damage caused by
lightning strike/power surges/spikes/brownouts/operating the pump on power other than 240volts 50Hz mains power/operating the pump on
power supplied by a domestic generator - are not covered by warranty.
4. The complete Impeller set (including shaft), Seals and O-rings are all wearing items and therefore are not covered for “normal wear and
tear”. They are covered by this warranty if they are faulty due to a manufacturing defect.
5. Warranty will be void if any tampering or removal of identification labels or electrical cables has occurred, or any non-genuine parts have
been fitted, or repairs have been carried out by unqualified persons. No warranty applies for goods sold or used for HIRE or RENT or LEASE
6. If an exact replacement is not available, the closest equivalent product will be supplied at our discretion.
7. This product is guaranteed as fit for the purpose of pumping CLEAN FRESH WATER and for NO OTHER USE. Performance data quoted is
generally from test data and does not take into account factors in the installation such as loss of pressure and flow due to pipework & pipe-
fittings & valves.
8. IMPORTANT: No electrical appliances last forever. Therefore ALL installations of WaterPro™ PUMPS must be constructed to allow the owner
to easily remove the pump for servicing, and to easily remove the pump for replacement, warranty replacement or upgrading. The installation
must NOT be constructed in such a manner that specialized tools, or paid tradespersons, or external paid contractors, are required to be
engaged in order to remove and/or replace and/or refit the pump. Warranty replacement does not normally include costs of removal and re-
installation as we have no control over the method of installation.
9. Before installing or servicing disconnect from the power supply. All pumps must be installed using barrel-union connections to facilitate easy
servicing or replacement. A ball-valve or gate-valve must be fitted on the suction, and the Town-water backup supply where fitted.
Additionally a Y-Strainer or Pre-filter must be installed on the suction to prevent particles entering the pump. This instruction is a condition of
warranty; all warranty is void if this instruction is not followed.
10. This pump is not to be used as your sole water supply. For critical applications where loss of water supply could cause serious
consequences, use a DUAL PUMP System so you have a backup water supply or use a TOWN-WATER BACK-UP System.
11. This pump MUST NOT be installed in any manner that if it were to leak that it would cause damage or loss to property or persons. It MUST
be installed in a well-ventilated and drained area. All warranty is void if this condition is not heeded and no liability can be accepted in the case
of damage or loss caused by failing to comply with this condition.
12. The Pump must be connected to a suitable circuit with an integral RCD (safety switch) in the circuit breaker. All warranty is void if this
instruction is not followed.
13. In the case of a fault, refer to the Trouble Shooting Guide first. If these steps do not rectify the problem, then return the faulty appliance to
the original place of purchase with proof of purchase for replacement or refund. Alternatively you can mail us at PO BOX 650 MORNINGSIDE
QLD 4170 or send an email to [email protected] with copy of your purchase receipt, a description of the problem, and your name and
address and phone number - we will review your request and send you a replacement directly if we accept your warranty claim. Or call us on
1800807604 with the above information; however we will always require a copy of your purchase receipt. Do not send the product to us
unless we ask you to do so.
14. This warranty does not exclude any non-excludable rights according to Australian Law. However any condition that is made void by
Australian Law does not void the remaining conditions, which shall stand unaltered.
PRIVACY STATEMENT
We will not use your address or phone or fax number, or email address for marketing, nor sell or provide it to any other third party for the purpose of marketing.
Ascento Group Australia 37 Export St, Lytton, Brisbane, QLD 4178
P: 1800 807 604 • F: 1800 807 609 • E: [email protected]
© COPYRIGHT ASCENTO GROUP AUSTRALIA 2015 No part of this publication is to be copied stored or distributed in any manner or form without our prior
written permission.
