Waterco Commandomatic
TROUBLESHOOTING GUIDE
SERVICE AND MAINTENANCE INFORMATION
1. The salt storage compartment of your softener should be maintained at a level between one third and two thirds
full. Use Commandomatic Salt as it is a Large Granule salt, graded for best efficiency and it is packed in 25kg
moisture proof bags.
2. During regeneration, untreated water is by-passed to service, so water is available to the house.
3. Waste water from regeneration may be run into a septic tank system.
4. Solenoid Valve
a) Power and water must be turned off before removing.
b) When ordering spare parts specify 240 Volt or 24 Volt.
5. Manual Timer
a) To clean manual timers, turn off the water supply to the unit.
b) If necessary, clean out the valve: Unscrew the cover, remove the lock cone, spring and membrane and
rinse thoroughly under flowing water. Replace the parts in the reverse sequence, taking care that they
are fitted correctly.
PROBLEM
PROBABLE CAUSE
REMEDY
Unit not softening
No salt in brine tank
Refill with Commandomatic salt and allow 2 hours for the salt to
dissolve and then regenerate manually.
Electrical failure
a) Check the power is turned on.
b) Check for blown fuse ( household power ).
c) Lead may have been removed from power point.
d) Solenoid coil may be faulty, check and replace, if necessary. †
Salt bridging in brine tank above wNot
drawing brineevel
Take probe ( i.e. broom handle or similar ) and break salt bridge
carefully.
Not drawing brine
a) Check brine valve and clean, if necessary. †
b) Pressure is low – minimum recommended pressure is 275kPa.
c) Injector is clogged. Remove and clean. †
Water Hardness has increased
Check water hardness
Dripping from
Pressure Relief
High Pressure
Install a 600kPa pressure limiting valve. Relief valve may need
replacement. †
Dirty water
Dirt build up
Unit requires a pre-filter. In poor quality water areas there will be
some dirt-build up in the resin bed even after a filter is installed.
Salt taste
Low water pressure
Increase regeneration time.
Excess brine
Check brine level in tank. Clean Brine valve.
Blocked injector
Remove and clean. †
Unit Overflowing
Dirt in brine valve assembly
Remove check and clean brine valve. †
Unit continues
running to drain
after regeneration
Dirt in solenoid or timer
Remove diaphragm and clean. †
Not drawing brine
Blockage in brine valve
Remove and clean. †
Seals in main valve need replacement
Replace seals. †
Blocked injector
Remove and clean. †
†
Should be performed by a qualified service technician to avoid personal injury or property damage.
WARNING : ENSURE WATER AND POWER IS TURNED OFF PRIOR TO SERVICING.
* If loading salt into brine tank, water displacement will increase water level height – this is normal
CODE
3532005
3532006
3534010
3535444
3530015 3530012
3530013
3533009
Product
Soft/ Resin Purify/ Resin Anthracite 1/2 x 1/4 gravl 6/8 Gravel 8/16 Sand 30/60 Sand Act-Carbon
W7
W7A
S14
S14A
WPS4
WPS4A
PS9
PS9A
MB6
MB6A
FS40
FS40A
CF6
CF6A
CU40
CU40A
17 Litres
17 Litres
34 Litres
34 Litres
11 Litres
11 Litres
22 Litres
22 Litres
6 Litres
6 Litres
12 Litres
12 Litres
4 Litres
4 Litres
6 Litres
6 Litres
5 Litres
5 Litres
4 Litres or 4 Litres
4 Litres or 4 Litres
6 Litres or 6 Litres
6 Litres or 6 Litres
4 Litres or 4 Litres
4 Litres or 4 Litres
6 Litres or 6 Litres
6 Litres or 6 Litres
4 Litres
4 Litres
3 Litres
3 Litres
4 Litres
4 Litres
6 Litres
6 Litres
4 Litres
4 Litres
8 Litres
8 Litres
14 Litres
14 Litres
28 Litres
28 Litres
Please Note : 8/16 Sand may be used as a substitute for 6/8 Gravel, if 6/8 Gravel is not available.
COMMANDOMATIC MEDIA CAPACITIES
COMMANDOMATIC WARRANTY
Waterco Limited ( hereinafter called “ The Company ” ) guarantees this Commandomatic appliance for one
year subject to “ Conditions ” set out hereunder, to be free from defects in material and workmanship under
normal use and service. The obligation of the Company shall be limited to replacing or repairing ( at the option
of the Company ) any part of the said appliance which proves thus defective within one year from the date
of the original purchase and which the Company’s examination shall disclose to its satisfaction to be thus
defective.
Conditions
This warranty does not cover faults arising from the following causes:
a) Appliances not installed in accordance with the Company’s installation instructions.
b) Accident, alteration, negligence, abuse, misuse, flood, fire and Acts of God.
c) If repairs are conducted by any person or persons not approved by the Company.
d) Operation at water pressure outside the range shown on the appliance or operation
of the unit with excessive water hammer caused by other appliances.
The Company does not accept responsibility for any costs or charges, involved in transporting the appliance
to or from the Company’s premises, or those of its accredited agent, for the purpose of repair, replacement
or adjustment.
This warranty is the sole warranty given by the Company, and the Company neither assumes nor authorizes
any person to assume for it, any other obligation or liability in connection with this Commandomatic appliance,
or part thereof.
IMPORTANT
– This warranty must be completed and
RETAINED
by the owner. Keep this certificate together with your purchase
docket in a safe place – you will have to produce them should you require service under the terms of this warranty.
Tested by _____________________________________ Purchase Date ____________________________
Model No._____________________________________ Serial No. ________________________________
Owner’s Name__________________________________________________________________________
Address _______________________________________________________________________________
Installer’s Name ________________________________________________________________________
Builder, Plumber ________________________________________________________________________
Address _______________________________________________________________________________
I
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