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15

TROUBLESHOOTING GUIDE

 12.   Control valve fails to 

draw in regenerant

 A. Injector is plugged

 A.  Remove injector and clean or replace

 B. Faulty regenerant piston

 B.  Replace regenerant piston

 C. Regenerant line connection leak

 C. Inspect regenerant line for air leak

 D.  Drain line restriction or debris cause excess back 

pressure

 D.  Inspect drain line and clean to 

correct restriction

 E. Drain line too long or too high

 E.  Shorten length and or height

 F. Low water pressure

 F.  Check incoming water pressure – water 

pressure must remain at minimum of 25 psi

 13.   Water running to drain

 A. Power outage during regeneration

 A.  Upon power being restored control will finish 

the remaining regeneration time. Reset time of 

day. If PC board has battery back up present the 

battery may be depleted. See front cover and drive 

assembly drawing for instructions.

 B. Damaged seal/stack assembly

 B.  Replace seal/stack assembly

 C. Piston assembly failure

 C. Replace piston assembly

 D. Drive cap assembly not tightened in properly

 D.  Re-tighten the drive cap assembly

 14.   E1, Err – 1001, 

Err – 101 = 

Control unable 

to sense motor 

movement

 A.  Motor not inserted full to engage pinion, motor 

wires broken or disconnected

 A.  Disconnect power, make sure motor is fully engaged, 

check for broken wires, make sure 

two pin connector on motor is connected to the two 

pin connection on the PC board labeled MOTOR. 

Press NEXT and REGEN buttons for 

3 seconds to resynchronize software with piston 

position or disconnect power supply from PC board 

for 5 seconds and then reconnect.

 B. PC board not properly snapped into drive bracket

 B.  Properly snap PC board into drive bracket and 

then Press NEXT and REGEN buttons for 3 seconds 

to resynchronize software with piston position 

or disconnect power supply from PC board for 5 

seconds and then reconnect.

 C. Missing reduction gears

 C.  Replace missing gears

 15.   E2, Err – 1002, Err – 102 

= Control valve motor 

ran too short and was 

unable to find the next 

cycle position and 

stalled

 A. Foreign material is lodged in control valve

 A.  Open up control valve and pull out piston assembly 

and seal/stack assembly for inspection. Press NEXT 

and REGEN buttons for 

3 seconds to resynchronize software with piston 

position or disconnect power supply from PC board 

for 5 seconds and then reconnect.

 B. Mechanical binding

 B.  Check piston and seal/stack assembly, check 

reduction gears, check drive bracket and main drive 

gear interface. Press NEXT and REGEN buttons for 

3 seconds to resynchronize software with piston 

position or disconnect power supply from PC board 

for 5 seconds and then reconnect.

 C. Main drive cap too tight

 C.  Loosen drive cap assembly. Press NEXT and REGEN 

buttons for 3 seconds to resynchronize software 

with piston position or disconnect power supply 

from PC board for 5 seconds and then reconnect.

 D. Improper voltage being delivered to PC board

 D.  Verify that proper voltage is being supplied. 

Press NEXT and REGEN buttons for 3 seconds to 

resynchronize software with piston position or 

disconnect power supply from PC board for 5 

seconds and then reconnect.

 PROBLEM 

CAUSE 

CORRECTION 

Содержание TotalCare Series

Страница 1: ...For Models TC1 TW TC2 TW CSE TW CSP TW CSERC TW CSPRC TW TotalCare CareSoft Elite and CareSoft Pro Series Twin Water Softeners and Conditioners...

Страница 2: ...nd understand the cautions and notes before installing This manual should be kept for future reference If you have any questions regarding your water conditioner contact your local dealer or the manuf...

Страница 3: ...time of day and gallons per minute Flow rate vacation mode capacity remaining and days to a regeneration are optional displays For more explanation consult the operating displays and maintenance sect...

Страница 4: ...r flows through the control valve for normal operation of a water softener or filter During the regeneration cycle this position provides regeneration water to the unit while also providing untreated...

Страница 5: ...tall any water treatment unit with less than 10 feet of piping between its outlet and the inlet of a water heater CAUTION To protect the unit in the event of a hot water heater backup the manufacturer...

Страница 6: ...gap see drawing Run drain tube to its discharge point in accordance with plumbing codes Pay special attention to codes for air gaps and anti siphon devices CAUTION Never insert a drain line into a dr...

Страница 7: ...7 This page intentionally left blank...

Страница 8: ...LTER mode is selected STEP 3 DAYS BETWEEN REGENERATION DAY OVERRIDE Use the or buttons to adjust the day override Adjustable from 1 28 days or OFF The manufacturer has factory set OFF as the default f...

Страница 9: ...ng the NEXT button proceeds to the Alarm Start Time screen This feature allows the installer to choose a time when the owner will be home or awake to hear the alarm BUZZER START TIME Press the or butt...

Страница 10: ...tarily press the button to advance the control to the BRINE position 4 With the bypass now in diagnostic mode Fig 3 on page 4 check to verify that water is being drawn from regenerant tank with no air...

Страница 11: ...ly the unit will trigger an immediate regeneration instead of a delayed regeneration For example if the unit s maximum Days Between Regeneration is reached while the unit is in Vacation Mode an immedi...

Страница 12: ...e brine tank as necessary making sure at least 1 3 of the brine tank is full at all times Without proper salt levels the water softener may not operate properly Because typical settings of this water...

Страница 13: ...Restricted stalled meter turbine C Remove meter and check for rotation or foreign material D Meter wire not installed securely into three pin connector D Verify meter cable wires are installed secure...

Страница 14: ...tank G Check refill setting in programming Check refill flow control for restrictions or debris and clean or replace H Damaged seal stack assembly H Replace seal stack assembly I Control valve body ty...

Страница 15: ...ton position or disconnect power supply from PC board for 5 seconds and then reconnect B PC board not properly snapped into drive bracket B Properly snap PC board into drive bracket and then Press NEX...

Страница 16: ...seconds to resynchronize software with piston position or disconnect power supply from PC board for 5 seconds and then reconnect Then reprogram valve to proper setting B MAV NHBP motor wire not conne...

Страница 17: ...uzzer will activate and the screen will display the error A Check for low flow leak Press NEXT and REGEN buttons for 3 seconds to resynchronize software with piston position or disconnect power supply...

Страница 18: ...ews on each side that retain the transfer drive cap assemblies on both sides of the valve 8 Once the screws are removed from retaining the inlet side transfer valve cap and the outlet drive motor tran...

Страница 19: ...get under the drive cap while tightening as it will result in damaging the cable 17 Position the large white drive gear with the A pointing toward the one o clock position and then press it onto the...

Страница 20: ...1 2 CV3107 1 Motor 1 3 CV3002A Drive assembly Includes 5 and 6 4 CV4050WB PC board used on chlorine generator models 1 CV4062WX PC board standard 1 5 CV3110 Drive gear 12 x 36 3 6 CV3109 Drive gear co...

Страница 21: ...embly 1 3 CV3135 O ring 228 1 4 CV3011 1 piston assembly downflow 1 CV3011 01 1 piston assembly upflow 1 5 CV3174 Regenerant piston 1 6 CV3541 Drive backplate 1 REPLACEMENT PARTS IN OUT HEAD FOR TANK...

Страница 22: ...22 REPLACEMENT PARTS...

Страница 23: ...1 18 CV3264 WS2H bypass reduction gear axle 3 19 CV3110 WS1 drive reducing gear 12 x 36 3 20 CV3262 01 WS1 5 2 ALT 2BY reduction gear cover assembly 1 21 CV3592 Screw 8 1 PHPN T 25 SS 3 22 CV4049 T1 c...

Страница 24: ...1 CV3195 01 Refill port plug assembly 1 2 CH4615 Elbow locking clip 1 3 CV4144 3 8 Elbow Parkerfitting 1 4 CV3163 O ring 019 1 Although no tools are necessary to assemble or disassemble the valve the...

Страница 25: ...embly BLUE CV3010 1G G injector assembly YELLOW CV3010 1H H injector assembly GREEN CV3010 1I I injector assembly ORANGE CV3010 1J J injector assembly LIGHT BLUE CV3010 1K K injector assembly LIGHT GR...

Страница 26: ...n 1 Strt No Sil 1 REPLACEMENT PARTS Water flow Proper DLFC orientation directs water flow towards the washer face with rounded edge DRAIN LINE ASSEMBLY 3 4 Item No Part No Description Qty 1 CH4615 Elb...

Страница 27: ...1030 36S 4 x 36 slotted brine well 18 x 40 24 x 41 BT s 1 5 CH1018 2 piece overflow set 1 6 CH4500 48 474 air check assembly 1 2 x 48 1 7 CH4620 474 float assembly 7 1 8 CH4600 50 474 safety brine val...

Страница 28: ...TANKS Item No Part No Description Qty CV4052 01 Interconnect kit for tanks 12 and larger 1 1 CV3151 Nut 1 QC 4 2 CV3150 Split ring 4 3 CV3105 O ring 215 4 4 CV3352 1 1 4 1 1 2 PVC solvent fitting 4 5...

Страница 29: ...Part No Description Qty CV3007 07 1 1 4 1 1 2 PVC solvent assembly 2 4 CV3352 Fitting 2 3 4 BRASS SHARK BITE Item Part No Description Qty CV3007 12 3 4 brass shark bite assembly 2 4 CV3628 Fitting 2...

Страница 30: ...30 This page intentionally left blank...

Страница 31: ...110 50 60 110 50 60 110 50 60 110 50 60 Pipe Size 1 1 1 1 1 1 Total Dimensions Media Tank and Valve 27 W x 52 H 29 W x 52 H 29 W x 62 H 31 W x 62 H 32 W x 74 H 34 W x 74 H Brine Tank 18 W x 33 H 18 W...

Страница 32: ...6 Service Flow Rate GPM P PSI 9 0 2 4 9 0 2 8 9 0 2 7 Water Pressure Range PSI 25 100 25 100 25 100 Water Temp F 33 100 33 100 33 100 Electrical Requirements volts hertz 110 50 60 110 50 60 110 50 60...

Страница 33: ...ponent at its expense and return part freight collect The above provisions of the warranty are valid as long as the unit is connected in compliance with local plumbing codes and in an equivalent manne...

Страница 34: ...TION BYPASS OPERATION ERROR 106 CALL FOR SERVICE QUICK REFERENCE GUIDE GENERAL OPERATION When the system is operating one of six displays will be shown 1 time of day gpm 2 flow rate 3 vacation mode 4...

Страница 35: ...llons ON with and buttons Default is OFF 9 Press NEXT 10 Turn service alarm by time ON with and buttons Default is OFF 11 Press NEXT three times 12 Turn alarm buzzer ON or OFF with and buttons 13 Pres...

Страница 36: ...2020 WaterCare All rights reserved MAN WC TWIN RevA0120 1900 Prospect Court Appleton WI 54914 Phone 920 739 9401 Fax 920 739 9406...

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