26
Troubleshooting
Problem Cause
Solution
With 12 VAC present at controller,
replace circuit board.
Make sure computer control is pushed
all the way onto drive end cap.
Remove foreign objects from valve
body.
Repair drive end cap.
Remove restriction, thaw or straight-
en drain line.
Clean flow control, air check and
regenerant line. Clean any sediment
from brine cabinet.
Clean or replace injector. Replace
throat if removed.
Remove brine valve. Lubricate piston
with silicone grease and reassemble.
Replace magnet disc.
Replace control.
Clean injector screen, nozzle and
throat. See figure 18 page 20.
Maintain min. pressure of 30 psi.
See specifications page 27.
Remove restrictions.
Remove restrictions, replace if
crimped.
Verify correct water level relative to
salt setting. Check lines for loose
connections.
Verify adequate pressure and volume
of water supply.
See specifications page 27.
Defective circuit board (fig. 10).
Computer control not attached properly.
Foreign object in valve body.
Broken valve assembly. Motor running.
Magnet disc not turning (page 22).
Restricted, frozen or pinched drain line.
Plugged regenerant line, regenerant
line flow control or air check (page
24).
Plugged injector assembly
(page 20).
Sticking regenerant refill valve.
Magnet disc defective.
Defective position sensor.
Plugged Injector.
Low water pressure.
Drain line or flow control restricted.
Regenerant line restricted or crimped.
Excessive amount of water in
brine cabinet.
Intermittent pressure drop
from feed source.
Read-out lights do not glow.
Filter stays in regeneration.
Cycle numbers remain flashing.
Excess water in regenerant tank.
Should be approximately 6 - 8"
for Iron Filter only.
Not regenerating in proper
sequence.
Purple water.
When calling the HelpLine, please have this guide and the serial number available.
From 8 am to 5 pm EST, call 1-800-437-8993. Your serial number may be found on
top of your valve assembly (See figures 2-3.)
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