Is there any future cost associated with this system (such as, maintenance, operation cost, any
software subscription, etc.)? And if yes, please provide costing info for our review.
As far as operation and maintenance the service contract of 9.95/unit will cover all costs of
components replacement, batteries and labor. The only additional cost would be the storage of
Data eventually if the volume increases substantially and the quantities of SMS because e-mails are
free but SMS there is a very small charge assuming large number.
Can you also confirm warranty for the product?
See Warranty on page 2 of the User guide
What are the costs and terms associated with removal of the system if not operating up to
standards?
Disconnecting only (the valve would remain open)
Have you installed these sensors in other multi-family buildings in the last couple of years? If so,
would you be able to provide any references?
We performed more than 5000 installations in different segments with an average of 7 sensors per
installation.
Where do you place the smart valves in a multi-family project?
In each unit at the water entrance.
Would each unit have a smart valve and their own remote control?
Yes, or not if you don’t want to give the tenants access to the remote control
.
Would the control panel be for each unit or for the entire building?
Yes, for each unit with central communication for the building.
Where would you recommend placing sensors in a multi-family project?
Where there are appliances (Kitchen sinks, dishwasher, water heaters, fridges with ice makers,
toilets, sinks, A/C units, showers, bathtubs etc
…
(Please read the one-Pager attached)
How do sensors detect a leak?
When the water hits the two metal pieces under each sensor (pos. and neg.)
Do they detect only if they get wet?
Only if the water hits the metal pieces, we can also adjust the sensors for humidity. If the
temperature goes under 5 degrees C, the sensors send an alarm to the control panel
