Bag #23834A004
2
23833A09
TROUBLESHOOTING CHECKLIST
(CAUTION: SHUT OFF POWER TO PUMP)
LIMITED WARRANTY
WATER ACE will repair or replace for the original user any portion of
a new WATER ACE product that proves defective due to materials or
workmanship of WATER ACE. Contact the nearest authorized WATER ACE
pump dealer for warranty service. WATER ACE shall possess the sole
right to determine whether to repair or replace defective equipment,
parts or components. THIS WARRANTY DOES NOT COVER DAMAGE DUE
TO LIGHTNING OR OTHER CONDITIONS BEYOND THE CONTROL OF WATER
ACE PUMP CO.
PUMPS:
Warranted 2 months from date of purchase or
8 months from date of manufacture. Receipt and product date code
required for warranty claim.
LABOR & COSTS:
WATER ACE shall IN NO EVENT be liable for the cost
of field labor or other charges incurred by any customer in removing
and/or reaffixing any WATER ACE pump product, part or component.
THIS WARRANTY WILL NOT APPLY:
(a) to defects or malfunctions
resulting from failure to properly install, operate, or maintain
the unit in accordance with printed instructions provided; (b) to
failures resulting from abuse, accident, or negligence; (c) to normal
maintenance services and the parts used in connection with such
service; (d) to units that are not installed in accordance with
applicable local codes, ordinances, and good trade practices; (e)
if the unit is moved from its original installation location; (f) if
unit is used for purposes other than for what it was designed and
manufactured.
PRODUCT IMPROVEMENTS:
WATER ACE reserves the right to change
or improve its products or any component without obligation to
provide such a change or improvement for units previously sold
and/or shipped.
WARRANTY EXCLUSIONS:
WATER ACE SPECIFICALLY DISCLAIMS THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AFTER THE TERMINATION OF THE WARRANTY
PERIOD SET FORTH HEREIN.
Some states do not permit some or all of the above warranty
limitations and, therefore, such limitations may not apply to you.
No warranties or representations at any time made by any representatives
of WATER ACE shall vary or expand the provision hereof.
LIABILITY LIMITATION:
IN NO EVENT SHALL WATER ACE BE LIABLE OR
RESPONSIBLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES
RESULTING FROM OR RELATED IN ANY MANNER TO ANY WATER ACE
PUMP PRODUCT OR PARTS THEREOF. PERSONAL INJURY AND/OR
PROPERTY DAMAGE MAY RESULT FROM IMPROPER INSTALLATION. WATER
ACE DISCLAIMS ALL LIABILITY, INCLUDING LIABILITY UNDER THIS
WARRANTY, FOR IMPROPER INSTALLATION – WATER ACE RECOMMENDS
FOLLOWING THE INSTRUCTIONS IN THE INSTALLATION MANUAL. WHEN
IN DOUBT, CONSULT A PROFESSIONAL.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not
apply to you.
This warranty gives you specific legal rights and you may also have
other rights which vary from state to state. In the absence of suitable
proof of this purchase date, the effective date of this warranty will be
based upon the date of manufacture.
Direct all Notices, etc. to Product Warranty and Return Dept.,
Water Ace Pump Co., 1101 Myers Parkway, Ashland, OH 44805,
USA.
WARRANTY: PRODUCT DEFECTS COVERED 12 MONTHS FROM DATE OF
PURCHASE OR 18 MONTHS FROM DATE OF MANUFACTURE. RECEIPT AND
PRODUCT DATE CODE REQUIRED FOR WARRANTY CLAIM.
PROBLEM
POSSIBLE CAUSES
Pump runs, but does
not deliver water.
• Check valve is stuck. Shake pipe or raise and lower the unit. If pump still does not operate properly, remove pump from
well and clear obstruction from check valve.
• Low voltage to pump. Have voltage checked by an electrician.
• Clogged intake. Clean screen or slots in inlet bowl.
• Impellers and diffuser worn or packed with sand or debris. Clean or replace.
• Low well water level. Lower pump deeper into the well or install
• Low restrictor.
• Well too deep for pump. See charts on page for appropriate operating depths.
• Leaks. Check all connections for airtightness.
Pump won’t run.
• Check for blown fuse or tripped circuit breaker and for broken or open leads in piping.
• Pressure switch malfunction. Replace.
• Control panel malfunction (3-wire pumps only). Have an electrician check it.
Pump starts too frequently.
• Pressure switch out of adjustment. Follow instructions on inside of switch cover.
• Check valve stuck open or seated improperly. Clean or replace.
• Pressure tank is waterlogged. Bladder tanks: release air from tank air charge valve. If water bubbles or spits from valve,
the bladder has a hole in it. Galvanized tanks: check for a defective air-volume control.
• Leak in system.
Pump does not shut off
automatically.
• Pressure switch out of adjustment. Follow instructions on inside of switch cover.
• Defective pressure switch. Replace.
• Worn pump.
• Low well water level. Lower pump deeper into the well or install flow restrictor.
• Well too deep for pump. See charts on page for appropriate operating depths.
Pump blows fuses, trips
breakers, or overloads.
• Fuses or breakers are too small. See fuse chart on page 0.
• Wire size is too small. See wire size chart on page 0.
• Motor or cable is grounded. Have an electrician check with an ohmmeter.
• Voltage too high or too low. Have it checked by an electrician.
• Incorrect control box (3-wire pumps only). Compare nameplate rating on box to pump HP.
Water Ace Pump Co.
0 Myers Parkway | Ashland, Ohio 44805
-800-942-3343 (U.S.A. only)
www.waterace.com
