94-0601-C
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Troubleshooting
No communication between the RS24 Dashboard and the Sensor
• The Dashboard screen turns grey, the Primary Status Display reads “Communications Error - Unable to
communicate with the Sensor”. Click the Disconnect button then the Connect button.
• Check the power and client connections to the Sensor.
• Check that the unit is displaying the current time on the Sensor Information Display. If it is showing any errors
then power cycle the Sensor.
• Check that the sensor is displaying the same IP address on the Sensor Information Display as the Dashboard
Sensor Comms Settings pane.
Sensor Information Display shows consistent error message
• Report the error message to Wärtsilä Guidance Marine Customer Support.
• If the Information Display requests a software installation, follow the procedure on
page 19
.
Radar image shows phantom structures behind large vessels
• Radar signals can reflect off smooth flat surfaces, such as the hull of other vessels. This is a characteristic of
radar itself. As you move away from the other vessels, these phantom structures will go away.
Sensor appears to have a blind spot in front/behind it
• Due to its mounted location, other aspects of the vessel may be causing issues with what it can see. Rethink
the mounting location for the RS24 Sensor and consider moving it higher up on the vessel, avoiding any other
tall vessel features that may interfere with it. It is worth noting that the higher up on the vessel the RS24 Sensor
is mounted, the larger the minimum range will be. Further information on mounting the sensor is provided in
Section 2.
Appendices
6
6.5
Communication with the Sensor is established but no Radar Image
• If you are able to connect to the sensor but fail to see the expected radar image, even after changing the radar
parameters, this may be down to network configuration. In this instance the Dashboard should raise an alarm
to indicate that the Display and/or Raw Radar Channel hasn’t established a connection.
Ensure that the radar image parameters are set correctly. If the problem persists then check that the firewall has
been configured to allow the radar image UDP packets through.
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