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The specified dimensions and weights are approximate values, and thus have only informative
purposes. We reserve the right to modify the designs as required in terms of technology or quality!
We will only provide a guarantee for equipment which can be shown to have been connected and set
up by an approved installer or another recognised professional.
Complaints:
Complaints about delivered goods relating to obvious faults must be made in writing within 14 days of
receipt. If the raw materials used to date are no longer available, we are entitled to replace with
alternative materials. The customer is not entitled to withhold an amount of the purchase price due to a
fault which is disproportionate to the fault. If they do so, then they lose their right to a guarantee.
Guarantee conditions
The purchaser of a new stove in Germany is entitled to a guarantee. In other countries the guarantee
offered by the foreign distributor applies. Entitlement to the guarantee must be proved by means of an
invoice, delivery note and guarantee document and is not transferable. The guarantee period starts
from the date of the purchase document. If the customer withholds a disproportionate amount of the
purchase price as a result of a fault, then they lose their right to a guarantee.
1.
Within the guarantee period we will correct all faulty functioning, which can be proven to derive
from defects in manufacture or materials. No work under guarantee is due if there are minor
deviations from the expected appearance, which have no impact on the performance of the
equipment, such as damage due to abnormal environmental conditions.
2.
Damage due to non-respect of the instructions for use or for installation, due to connection to
unsuitable chimneys or other construction factors or incorrect electrical current are excluded from
the guarantee. The guarantee is invalid if work is carried out by non-approved persons without our
explicit written agreement or if replacement parts from other sources are used. Faults due to
incorrect work by third parties to adjust or move fume extraction installations are not covered by
this guarantee.
3.
The correction of faults which we accept will be completed by the faulty parts being either repaired
or replaced by fault-free parts, according to our decision, free of charge and as quickly as
possible. We reclaim ownership of parts which are replaced. The necessary replacement parts
and working time required for the repair are not billable. If the materials which were used
previously are no longer available, we have the right to substitute alternative materials.
4.
Ancillary costs are not charged during the first 12 months from the date of purchase. After that, a
flat-rate travel fee and any other costs which may be incurred for the transport of equipment to and
from the customer service workshops or to our factory will be invoiced. The costs for any
adjustments which arise because the items purchased have been moved to another place than the
residence or place of work of the recipient are charged to the recipient, unless the delivery was
part of the normal use of the item.
5.
The period of the guarantee is not extended or restarted from the date of repair or replacement of
parts. The term of the guarantee for any parts added at a later date expires on the date of expiry of
the guarantee on the stove itself.
6.
If repairs fail to fix the problem, we are prepared, if the customer requests it, up to 6 months from
the date of delivery, to provide a free replacement for the item purchased, to reduce the purchase
price or to take back the item purchased. This last does not apply when the guarantee covers
construction work.
7.
Other claims than those mentioned here will not be entertained. This applies in particular to
compensation for damage other than to the equipment itself. Exclusions to this are compensation
for impact on human life, body or health if we are guilty of lack of care, and other damages, which
can be attributed to intentional or grossly negligent lack of care on our part. A lack of care on our
part may be substituted by the same on the part of our legal representative or contracted
assistance. Cases for which it is mandatory for us to accept liability are unaffected, for example
under product liability laws or non-fulfilment of important contractual obligations. In the case of
legally imposed liability due to non-fulfilment of contractual obligations then the liability is limited to
the typical, predictable damages relating to this kind of contract. The expiry period for claims for
damages is one year.
8.
This guarantee is in addition to the rights of the customer against the seller arising from their
contract of sale. When delivering equipment or parts which we do not manufacture ourselves, we
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