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TROUBLESHOOTING TABLES
If you encounter problems with your Intuos tools or tablet, refer to the following tables. Your problem may
be described here, and you can try the solution offered. Be sure you refer to the Readme file for the latest
troubleshooting information.
SERIAL TABLET PROBLEMS
The computer does not have
an available serial port.
Remove an existing peripheral serial device and any associated
device drivers for that hardware, or add an additional serial port.
Then install Intuos.
The tablet power light is off.
Make sure you are using the AC power adaptor that came with your
tablet. It should be plugged into an active wall outlet and securely
connected to the Intuos tablet cable. Be sure your computer is off
before disconnecting or connecting your tablet. Refer to
for instructions. If you have a 12x12 or larger tablet, be
sure you have turned the power switch on. If the tablet’s power light
still does not turn on, you may have a defective power adaptor or
tablet (see
).
