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Computer does not
recognize your scanner
when connected(You
cannot find your device
under removable disk)
Connection failure
1. Make sure all cable connections
are secured
2. Restart the computer if necessary
Blurry images
1. The lens of scanner is dirty
2. Contact Image Sensor aged
1. Clean the lens with soft and dry cloth
2. Recalibrate the scanner. Refer to
section 4.8
Black Images/Black or
white vertical lines
1. Scanner sensor's protective
glass is dirty
2. Calibration data is off-set
1. Clean the sensor’s protective glass
with clean and soft dry cloth.
2. Recalibrate the scanner. Refer to
section 4.8
Note: Model Number and Serial Number (S/N) is located on the packaging, instruction manual, on the product or
inside the battery compartment. Please have this information ready before contacting tech support.