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Troubleshooting

120

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VSP600A Administrator and Provisioning Manual

C

H A P T E R

  6

T

ROUBLESHOOTING

If you have difficulty with your VSP600A base station, please try the suggestions below. 

Common Troubleshooting Procedures

Follow these procedures to resolve common issues. For more troubleshooting information, 
see the user‘s manual for your product.

The DECT handset doesn't register. "Registration failed" appears on the screen.

Ensure the handset is fully charged and in the charger. Remove and replace the 
handset in its charger before selecting 

Register

 on the VSP600A.

Ensure the handset is not already registered to another base. If it has been 
registered to another base, deregister it.

The firmware upgrade or configuration update isn't working.

Before using the WebUI, ensure you have the latest version of your web browser 
installed. Some menus and controls in older browsers may operate differently than 
described in this manual.

Ensure you have specified the correct path to the firmware and configuration files 
on the 

SERVICING > Firmware Upgrade > Auto Upgrade

 page and the 

SERVICING > Provisioning

 page.

If the phone is not downloading a MAC-specific configuration file, ensure the 
filename is all upper case.

For customer service or product information, please contact our regional offices or 
distributors in the country or region where you purchased your product.

Содержание VSP600A

Страница 1: ...ErisTerminal SIP DECT Base Station and Cordless Headset VSP600A Administrator and Provisioning Manual Rev 1 09 15 ...

Страница 2: ...e Main Menu 15 Using the Status menu 15 Viewing Line status 17 Using the Admin Settings Menu 18 Using the Network Setting menu 19 Using the Secure browsing menu 21 Using the Provisioning menu 22 Editing the handset PIN code 23 Using the WebUI 24 Using the Web User Interface WebUI 25 Status Page 27 System Status 27 Handset Status 28 System Pages 29 SIP Account Management 29 General Account Settings...

Страница 3: ... Settings 42 Account Assignments 42 Handset Name 43 Network Pages 44 Basic Network Settings 44 Basic Network Settings 44 Advanced Network Settings 45 VLAN 45 LLDP MED 46 802 1x 46 Contacts Pages 47 Base Directory 47 Create Base Directory Entry 49 Directory Import Export 49 Blacklist 50 Create Blacklist Entry 51 Blacklist Import Export 52 LDAP 53 LDAP Settings 53 Servicing Pages 56 Reboot 56 Time a...

Страница 4: ...eter Guide 80 sip_account Module SIP Account Settings 81 General configuration file settings 81 MAC specific configuration file settings 89 hs_settings Module Handset Settings 91 MAC specific configuration file settings 91 network Module Network Settings 92 General configuration file settings 92 MAC specific configuration file settings 93 provisioning Module Provisioning Settings 96 time_date Modu...

Страница 5: ... Back to Contents VSP600A Administrator and Provisioning Manual Troubleshooting 120 Common Troubleshooting Procedures 120 Appendixes 122 Appendix A Maintenance 122 Appendix B GPL License Information 123 ...

Страница 6: ...See Using the Status menu on page 15 for instructions on checking the software version on the VSP600A Please read this manual before installing the product Please print this page and record the following information regarding your product Model number VSP600A Type Small to medium business SIP endpoint base station Serial number _______________________________ Purchase date ________________________...

Страница 7: ...Tech may publish interop guides for those specific services The interop guides will recommend second party devices and settings along with VSP600A specific configurations for optimal performance with those services Related Documents The VSP600A Quick Start Guide contains a quick reference guide to the VSP600A external features and brief instructions on connecting the VSP600A to a working IP PBX sy...

Страница 8: ...ion Please read this guide before attempting to configure the VSP600A Some of the configuration tasks described in this chapter are duplicated in the Web User Interface WebUI described in the next chapter but if you need to assign static IP addresses they must be set at each device This chapter covers About the VSP600A base station on page 9 Quick Reference Guide on page 10 Network Requirements on...

Страница 9: ... registrations Up to 4 active SIP sessions per account Registration of up to 6 DECT cordless handsets Power over Ethernet Handset locator The VSP601 cordless handset features include Orbitlink Wireless Technology Backlit Liquid Crystal Display Speakerphone hold intercom and mute capability Corded headset jack 3 way conferencing 200 entry call history You can configure the VSP600A using the menus o...

Страница 10: ...l Quick Reference Guide The external features of the VSP600A base station and handset are described below VSP600 Use only Supplied Adapter RESET Antenna Wall mount slot on top Handset Locator and registration button Power LED VoIP LED Front Back AC Adapter input Reset button Ethernet port ...

Страница 11: ...SP600A 11 Back to Contents VSP600A Administrator and Provisioning Manual Message LED Soft keys On back of handset Belt clip Speaker Headset jack For information about the handset call management keys see the User Guide ...

Страница 12: ... the VSP600A has DHCP enabled for automatic IP address assignment If no DHCP server is present you can assign a static IP to the VSP600A You can assign a static IP address using the VSP600A menu Go to Admin settings Network setting Set static IP If you do not have a DHCP server or do not manually assign static IPs you will not be able to access the WebUI and or enable automatic time updates from a...

Страница 13: ...he WebUI on page 24 The browser based interface is easy to navigate and best suited to configuring a large number of VSP600A settings at once The WebUI gives you access to every setting required for configuring a single device You can enter service provider account settings on the WebUI assign accounts to handsets and set up provisioning which will allow you to automatically and remotely update th...

Страница 14: ...ntries Features set DND call forward settings and other calling features Status view the handset and base station network status account registration status and product information User settings allows the user to set the language for the display configure the appearance of the display set date and time and customize the audio settings Admin settings configure network settings enter static IP addr...

Страница 15: ...e the Status menu to verify network settings and begin troubleshooting if network problems or account registration issues affect operation You can also find the software version of the VSP600A on the Product Info screen available from the Status menu To view the Status menu 1 When the VSP601A is idle press MENU SELECT 2 On the Main Menu press or to highlight Status and then press MENU SELECT The S...

Страница 16: ...ress DNS server 2 IP address 2 Line Lines and registration status On the Line menu highlight and select the desired line to view detailed line status information Line status Registered Not registered Account display name Account User ID Server IP address 3 Product Info Shows the product info for the handset or base station Select Handset or Base to view the Model number Handset only Serial number ...

Страница 17: ...th icons indicating each line s current registration status To view complete status information for a line On the Line menu press or to highlight the desired line and then press MENU SELECT The full line status screen appears Table 3 Line status icons Icon Description Line registered Line unregistered Line disabled BACK ENTER Ellie 204 Line Larry 203 Dawn 202 John 201 BACK OK John 201 Line 1 Displ...

Страница 18: ...efault password is admin press the key to enable entering lower case letters The Admin settings are listed in Table 4 Table 4 Admin setting summary Setting Options Network setting DHCP Enable Disable Set static IP VLAN ID Others Secure browsing HTTPs Enabled Disabled Provisioning Server string Login ID Login password Edit PIN code Edit PIN Firmware update Select Firmware update to have the handset...

Страница 19: ...nd then press MENU SELECT The Network setting menu appears 2 Press or to highlight the desired option and then press MENU SELECT DHCP Set static IP VLAN ID Others DNS and NTP servers To enable or disable DHCP 1 From the Network setting menu press or to highlight DHCP and then press MENU SELECT The DHCP screen appears 2 Press MENU SELECT to select Enabled or Disabled and then press DHCP is enabled ...

Страница 20: ...enter the Subnet Mask Use the dial pad to enter characters 4 Press and enter the Gateway Use the dial pad to enter characters 5 Press To set the VLAN ID for the VSP600A 1 From the Network setting menu press or to highlight VLAN ID and then press MENU SELECT 2 On the VLAN ID menu press MENU SELECT to enable or disable the WAN Port 3 Press and enter the WAN VID Use the dial pad and the soft key to e...

Страница 21: ... period press the key 3 Press and enter the IP address for the secondary DNS server The VSP600A uses this server if the primary server does not respond 4 Press and enter the IP address for the NTP server If the VSP600A does not use an NTP server you must manually enter the time and date settings 5 Press Using the Secure browsing menu To turn on secure browsing 1 From the Network setting menu press...

Страница 22: ...A will use to access the provisioning server To use the Provisioning menu 1 From the Admin Settings menu press to highlight Provisioning and then press SELECT The Provisioning menu appears 2 Enter the server URL using the dial pad keys deletes a character Press 1 0 and to enter symbols The period and symbols are available under the 0 key The format of the URL must be RFC 1738 compliant as follows ...

Страница 23: ...then press SELECT The Edit PIN code screen appears 2 Enter the current PIN using the dial pad keys 3 Press 4 Enter the new PIN and then press 5 Confirm the new PIN and then press The PIN code is a four digit code that you use to deregister the handset from the base The default PIN is 0000 Changing the PIN on the handset will change the PIN for all registered handsets BACK NEXT Edit PIN code Enter ...

Страница 24: ...ntact lists and provisioning settings The WebUI is embedded in the VSP600A operating system When you access the WebUI you are accessing it on the device not on the Internet This chapter describes how to access the WebUI and configure VSP600A settings This chapter covers Using the Web User Interface WebUI on page 25 Status Page on page 27 System Pages on page 29 Network Pages on page 44 Contacts Pa...

Страница 25: ...P Account Management Call settings User Preferences Signaling Settings Handset Settings Network Basic Network Settings Advanced Network Settings Contacts Base Directory Blacklist LDAP Servicing Reboot Time and Date Firmware Upgrade Provisioning Security Certificates System Logs The WebUI also has a System Status and a Handset Status page where you can view network status and general information ab...

Страница 26: ...hange the password later on the WebUI Security page available under Servicing 6 Click OK The WebUI appears Click topics from the navigation bar along the top of the WebUI and then click the links along the left to view individual pages For your security the WebUI times out after 10 minutes so if it is idle for that time you must log in again Most WebUI configuration pages have a button Click to sa...

Страница 27: ...d handsets Some of the information on the Status pages is also available on the Status menu available on the handset System Status The System Status page shows General information about your device including model MAC address and firmware version Account Status information about your SIP account registration Network information regarding your device s network address and network connection ...

Страница 28: ...ng Manual Handset Status The handset status page shows the name and registration status of cordless handsets The page lists the maximum of six handsets even if fewer handsets are registered If you have not given the handsets unique names the default name of HANDSET appears ...

Страница 29: ...lt values and ranges are listed there Setting Description Enable Account Enable or disable the SIP account Select to enable Account Label Enter the name that will appear on the VSP601A display when account x is selected The Account Label identifies the SIP account throughout the WebUI and on the handset Dialing Line menu Display Name Enter the Display Name The Display Name is the text portion of t...

Страница 30: ...ed for that account Feature Synchronization Enables the VSP600A to synchronize with Broadworks Application Server Changes to features such as DND Call Forward All Call Forward No Answer and Call Forward Busy on the server side will also update the settings on the VSP601A menu and WebUI Similarly changes made using the VSP601A or WebUI will update the settings on the server DTMF method Select the d...

Страница 31: ...efix before the comma For instance 9 xxxxxxx means the secondary dial tone is played after the user dials 9 until any new digit is entered 9 3xxxxxx means only when the digit 3 is hit would the secondary dial tone stop playing PX This represents a pause of a defined time X is the pause duration in seconds For instance P3 would represent pause duration of 3 seconds When P only is used the pause tim...

Страница 32: ...he registrar server Server port Enter the port number that the registrar server will use Expiration Enter the desired registration expiry time in seconds Registration Freq secs Enter the desired registration retry frequency in seconds If registration using the Primary Outbound Proxy fails the Registration Freq setting determines the number of seconds before a registration attempt is made using the...

Страница 33: ...second during a call if the previous codec fails Codec priority 3 Select the codec to be used third during a call if the previous codec fails Codec priority 4 Select the codec to be used fourth during a call if the previous codec fails Codec priority 5 Select the codec to be used fifth during a call if the previous codec fails Enable voice encryption SRTP Select to enable secure RTP for voice pack...

Страница 34: ...ption Local SIP port Enter the local SIP port Transport Select the SIP transport protocol TCP Transmission Control Protocol is the most reliable protocol and includes error checking and delivery validation UDP User Datagram Protocol is generally less prone to latency but SIP data may be subject to network congestion TLS Transport Layer Security the VSP600A supports secured SIP signalling via TLS O...

Страница 35: ... ON Enter the Call Forward All ON access code Call Forward All OFF Enter the Call Forward All OFF access code Call Forward No Answer ON Enter the Call Forward No Answer ON access code Call Forward No Answer OFF Enter the Call Forward No Answer OFF access code Call Forward Busy ON Enter the Call Forward Busy ON access code Call Forward Busy OFF Enter the Call Forward Busy OFF access code Anonymous ...

Страница 36: ...eives unsolicited MWI notifications the Message Waiting LED will not light to indicate new messages Disable this setting if MWI service does not involve a subscription to a voicemail server That is the server supports unsolicited MWI notifications you want the Message Waiting LED to indicate new messages when the VSP600A receives unsolicited MWI notifications Setting Description Enable STUN Enable...

Страница 37: ...n Enable Network Conference Enables or disables network conferencing for account x Conference URI Enter the URI for the network bridge for conference handling on account x Setting Description Enable Session Timer Enables or disables the SIP session timer The session timer allows a periodic refreshing of a SIP session using the RE INVITE message Minimum value secs Sets the session timer minimum val...

Страница 38: ...eneral Call Settings Do Not Disturb Call Forward Setting Description Anonymous Call Reject Enables or disables rejecting calls indicated as Anonymous Enable Anonymous Call Enables or disables outgoing anonymous calls When enabled the caller name and number are indicated as Anonymous Setting Description Enable DND Turns Do Not Disturb on or off Setting Description Enable Call Forward Always Enables...

Страница 39: ...number of calls configured for account x Call Waiting Off is selected Target Number Enter a number to which calls will be forwarded when Call Forward Busy is enabled Enable Call Forward No Answer Enables or disables call forwarding for unanswered calls on that line Target Number Enter a number to which unanswered calls will be forwarded Delay Select the number of rings before unanswered calls are ...

Страница 40: ...they log on to the WebUI The user preference settings are also available as parameters in the configuration file See user_pref Module User Preference Settings on page 111 General User Settings Click the link for each setting to see the matching configuration file parameter in Configuration File Parameter Guide on page 80 Default values and ranges are listed there Setting Description WebUI Language...

Страница 41: ...VSP600A is reachable when connected to the Internet behind NAT Setting Description Min Local RTP port Enter the lower limit of the Real time Transport Protocol RTP port range RTP ports specify the minimum and maximum port values that the phone will use for RTP packets Max Local RTP port Enter the upper limit of the RTP port range Setting Description Enable IP Masquerading Select to enable NAT trav...

Страница 42: ...gnments table lists the maximum of six handsets even if there a fewer handsets registered The registration status of currently registered handsets does not affect what is listed on this table The table always displays the maximum six accounts even if there are fewer SIP accounts enabled If you have not entered any unique handset names yet then the default name of HANDSET appears On the Account Ass...

Страница 43: ...ge you can enter a name for each Handset The Handset Name will be used throughout the WebUI and will appear on the handset Idle screen The Handset Name is limited to a maximum of 11 characters The default name is HANDSET Blank name fields are not allowed If you click when any fields are empty an error message appears ...

Страница 44: ...ameter in network Module Network Settings on page 92 Default values and ranges are listed there If you disable DHCP on this page you must configure static IP settings for the VSP600A You must be familiar with TCP IP principles and protocols to configure static IP settings Setting Description DHCP DHCP is selected enabled by default which means the VSP600A will get its IP address Subnet Mask Gatewa...

Страница 45: ...fault gateway in this case your router Primary DNS If DHCP is disabled enter addresses for the primary and secondary DNS servers Secondary DNS Setting Description Enable LAN Port VLAN Enable if the phone is part of a VLAN on your network Select to enable VID Enter the VLAN ID vlan 5 for example Priority Select the VLAN priority that matches the Quality of Service QOS settings that you have set for...

Страница 46: ...protocol supported on some network switches It is required for auto configuration with VLAN settings Packet Interval secs Sets the LLDP MED packet interval in seconds Setting Description Enable 802 1x Enables or disables the 802 1x authentication protocol This protocol allows the phone to attach itself to network equipment that requires device authentication via 802 1x Identity Enter the 802 1x EA...

Страница 47: ...der to back up your contacts or import another local directory file the page also enables you to export and import the base directory The Base Directory lists entries on up to 10 pages with 20 entries per page Click or a page number to view the desired page of entries Table 5 describes the buttons available on the Base Directory page Each handset also has its own directory You can add entries to t...

Страница 48: ...e following table Table 5 Base Directory commands Click To Sort the list by last name Edit information for an entry View the next page of entries View the last page of entries View the first page of entries Delete selected entries from the directory Click Select All to select every entry on the page you are viewing Add a new directory entry Delete all Directory entries Import a directory file Expo...

Страница 49: ... Enter the appropriate names in these fields The maximum length of the first name and last name fields is 15 characters n a Blank Last Name Ringer Tone Sets a unique ringer tone for calls from this directory entry Auto Tone 1 10 Tone 1 Account Sets the account used when you dial this directory entry Default Account Account 1 6 Default Account Work Number Enter the appropriate names and numbers in ...

Страница 50: ...import the blacklist The blacklist lists entries on up to 10 pages with 20 entries per page Click or a page number to view the desired page of entries Table 6 describes the buttons available on the Blacklist page You can also use the VSP601A menu to manage blacklist entries For more information see the VSP600A VSP601A User Guide Table 6 Blacklist commands Click To Sort the list by last name Edit i...

Страница 51: ...entries Import a blacklist file Export the blacklist Setting Description Range Default First Name Enter the appropriate names in these fields The maximum length of the first name and last name fields is 15 characters n a Blank Last Name Account Sets the account used when you dial this directory entry Default Account Account 1 6 Account 1 Work Number Enter the appropriate names and numbers in these...

Страница 52: ...importing a complete blacklist file with the aim of replacing the entire current blacklist use Select All and to clear the blacklist before importing the file Blacklist files are xml files that have the following tags Using the configuration file you can set whether an imported blacklist file adds to or replaces existing entries See file Module Imported File Settings on page 114 Blacklist WebUI fi...

Страница 53: ...ephone numbers The LDAP settings are also available as parameters in the configuration file See remoteDir Module Remote Directory Settings on page 106 After entering information on this page click to save it LDAP Settings Click the link for each setting to see the matching configuration file parameter in remoteDir Module Remote Directory Settings on page 106 Default values and ranges are listed th...

Страница 54: ...econds before the phone starts returning search results First name filter Enter the first name attributes for LDAP searching The format of the search filter is compliant to the standard string representations of LDAP search filters RFC 2254 Last name filter Enter the last name attributes for LDAP searching The format of the search filter is compliant to the standard string representations of LDAP ...

Страница 55: ...LDAP entries in the same format as the Local Directory Other number attribute Sets the attribute for the other number What you enter here should match the other number attribute for entries on the LDAP server otherPhone for example This helps ensure that the phone displays LDAP entries in the same format as the Local Directory Lookup for incoming calls Enables or disables LDAP incoming call lookup...

Страница 56: ... date and the time and date formats You can also set the system time to follow a Network Time Protocol NTP Server recommended or you can set the time and date manually The time and date settings are also available as parameters in the configuration file See time_date Module Time and Date Settings on page 101 Network Time Settings Setting Description Enable Network Time Enables or disables getting ...

Страница 57: ...User defined Daylight Savings Time User defined DST Select to set your own start and end dates and offset for Daylight Savings Time To disable daylight savings adjustment disable both this setting and Automatically adjust clock for Daylight Savings DST Start Month DST Start Week DST Start Day DST Start Hour If User defined DST is enabled set the start date and time for daylight savings Month week ...

Страница 58: ... Time Settings to set the current time Click to start the VSP600A using the manual time settings Setting Description Date Select the current year month and day Click the Date field and select the date from the calendar that appears Time Sets the current hour minute and second Click the Time field and enter the current time You can also refresh the page to update the manual time settings ...

Страница 59: ...ttings are also available as parameters in the configuration file See provisioning Module Provisioning Settings on page 96 Firmware Server Settings Click the link for each setting to see the matching configuration file parameter in provisioning Module Provisioning Settings on page 96 Default values and ranges are listed there To update the firmware immediately Click or Setting Description Base Fir...

Страница 60: ...ts firmware and restart If you are updating handset firmware you must perform one more step after clicking Updating a Handset After clicking for the Firmware Server update or for the Manual Firmware update the confirmation dialog box shown below appears To install the handset firmware click The message Installing handset firmware Please wait appears To cancel the download click After clicking the ...

Страница 61: ...ears if the handset firmware is aleady up to date the handset firmware URL is incorrect or the file cannot be retrieved for any other reason the handset firmware file is corrupted the handset doesn t recognize the firmware file For example the firmware file may belong to a different ErisTerminal product ...

Страница 62: ... to receive automatic configuration and firmware updates The Provisioning page also allows you to manually update VSP600A configuration from a locally stored configuration file using an Import function You can also export the VSP600A configuration either to back it up or apply the configuration to another VSP600A in the future to a file on your computer The provisioning process functions according...

Страница 63: ...ty port can be omitted if you do not need to specify the port number Server authentication name User name for access to the provisioning server Server authentication password Password for access to the provisioning server Setting Description Enable PnP Subscribe Select to enable the VSP600A to search for the provisioning URL via a SUBSCRIBE message to a multicast address 224 0 1 75 The VSP600A exp...

Страница 64: ...checked Note Ensure that DHCP is also enabled on the Basic Network Settings page DHCP Option Priority 1 If DHCP is enabled sets the DHCP Option priority Select the highest priority option DHCP Option Priority 2 If DHCP is enabled sets the DHCP Option priority Select the second highest priority option DHCP Option Priority 3 If DHCP is enabled sets the DHCP Option priority Select the third highest p...

Страница 65: ...ess Schedule Check Disable When selected disables regularly scheduled file checking Schedule Check Interval Sets an interval for checking for updates After selecting Interval enter the interval in minutes between update checks Schedule Check Days of the Week Select to enable weekly checking for updates on one or more days After selecting Days of the Week select the day s on which the VSP600A check...

Страница 66: ...ration Files on page 72 To import a configuration file 1 Click to locate and open the configuration file 2 Click The VSP600A will update its configuration Manually importing a configuration file differs from the auto provisioning process in that The VSP600A does not check whether the file has been loaded before The configuration file is processed whether or not it is different from the current ver...

Страница 67: ... Number xxxxxxx SW Version xxxxxxx You can use the exported file as a general configuration file and duplicate the settings across multiple units However ensure that you edit the file to remove any MAC specific SIP account settings before applying the general configuration file to other units Reset Configuration You can reset the phone to its default settings To reset the VSP600A to its default co...

Страница 68: ...ord Settings on page 119 To change the admin password 1 Enter the old password for a new VSP600A the default password is admin 2 Enter and re enter a new password The password is case sensitive and can consist of both numbers and letters to a maximum of 15 characters 3 Click User Password You can set the user password on the WebUI or by using provisioning For more information on using provisioning...

Страница 69: ...e connection between phone and server If a certificate is not available the VSP600A s self signed certificate will be used during the connection transaction A web server certificate can also be uploaded using provisioning For more information see file Module Imported File Settings on page 114 To upload a web server certificate 1 On the Server Certificate page click 2 Locate the certificate file an...

Страница 70: ... capture as a pcap file The file can be used for diagnostic and troubleshooting purposes Under Download Log you can save the system log to a file The Syslog settings are also available as parameters in the configuration file See log Module Log Settings on page 105 Syslog Settings Setting Description Enable Syslog Enable log output to syslog server Server address Syslog server IP address Server por...

Страница 71: ...cation that an error or critical condition can occur if action is not taken INFO Normal operational messages DEBUG Developer messages for troubleshooting debugging purposes Network Trace To perform a network trace 1 Start a network trace by clicking The button changes to 2 Stop the network trace by clicking 3 Save the trace by clicking Your browser should prompt you to save the capture pcap file D...

Страница 72: ...ch as Notepad The settings within a configuration file are grouped into modules Most of the modules group their settings in the same way that settings are grouped on the VSP600A WebUI For example the time_date module in the configuration file contains the same settings that are on the Time and Date WebUI page For a complete list of VSP600A configuration file modules and their associated parameters...

Страница 73: ...t model VSP600A for example If the provisioning URL specifies both a path and filename then the VSP600A retrieves only the configuration file specified 3 The VSP600A restarts after one minute of inactivity During provisioning the VSP600A reads the configuration file and validates each module and setting The VSP600A considers a setting valid if it is a valid data type formatted as a valid setting w...

Страница 74: ...ck sync enables you to start a resynchronization remotely using your hosted server s web portal The Remote check sync settings are available only in the configuration file not the WebUI Repeatedly at a defined interval from 60 to 65535 minutes 45 days VSP600A restart If the VSP600A needs to restart after an auto update the restart happens only after the device has been idle for one minute To preve...

Страница 75: ...g MAC specific file model _ MAC Address cfg The model variable is the VTech product model for example VSP600A For more information about the MAC specific configuration file see Guidelines for the MAC Specific configuration file on page 77 If the provisioning URL specifies a path only with no filename then by default the VSP600A will fetch both files However if the provisioning URL specifies both a...

Страница 76: ...t Links to data files are in the configuration file s file module This is where you enter any URLs to the data files that the VSP600A base station may require None of the data files are exported when you export a configuration file from the VSP600A However you can export a Directory or Blacklist xml file using the WebUI After modifying the xml file you can use the configuration file file module to...

Страница 77: ...ttings in the configuration template and save it as the general configuration file The remaining settings will make up the MAC specific configuration file which you will have to copy and edit for each VSP600A Guidelines for the MAC Specific configuration file The VSP600A downloads the MAC specific configuration file after the general configuration file You must create a MAC specific configuration ...

Страница 78: ...as well as spaces To encrypt a configuration file 1 Optional Place your configuration file in the same folder as the openssl executable file If the configuration file is not in the same folder as the openssl executable file you can enter a relative pathname for the infile in the next step 2 Double click the openssl exe file 3 On the openssl command line type enc aes 256 cbc pass pass passphrase123...

Страница 79: ...ioning page under Resynchronization select Use Encryption for configuration file 3 Enter the 16 character passphrase that you created when you encrypted the configuration file 4 Click You must ensure that configuration files are encrypted when enabling AES Encryption Decrypting an unencrypted file will result in a garbage file that is not processed This will also be logged as an error in the syste...

Страница 80: ... wish to reorganize the modules within the configuration file itself The configuration file settings can be listed in any order and the configuration file will still be valid The modules included in the configuration file are sip_account Module SIP Account Settings on page 81 hs_settings Module Handset Settings on page 91 network Module Network Settings on page 92 provisioning Module Provisioning ...

Страница 81: ...count 2 you would set sip_account 2 sip_account_enable 1 sip_account 2 label Line 2 sip_account 2 display_name 1002 sip_account 2 user_id 2325551002 and so on if you have additional accounts to configure The SIP account settings follow the format sip_account x element where x is an account number ranging from 1 to 6 for the VSP600A All these settings are exported when you manually export the confi...

Страница 82: ...on Enables or disables the VSP600A to unregister account x after rebooting Values 0 disabled 1 enabled Default 0 Setting sip_account x primary_sip_server_address Description Sets the SIP server IP address for account x Values Text string Default Blank Setting sip_account x primary_sip_server_port Description Sets the SIP server port for account x Values 1 65535 Default 5060 Setting sip_account x p...

Страница 83: ...the outbound proxy server IP address for account x Values Text string Default Blank Setting sip_account x primary_outbound_proxy_server_port Description Sets the outbound proxy server port for account x Values 1 65535 Default 5060 Setting sip_account x backup_outbound_proxy_server_address Description Sets the backup outbound proxy server IP address for account x Values Text string Default Blank Se...

Страница 84: ...g729a b g726 g722 Default g726 Setting sip_account x codec_priority 5 Description Sets the fifth highest priority codec for account x Values none g711u g711a g729a b g726 g722 Default g722 Setting sip_account x voice_encryption_enable Description Enables or disables SRTP voice encryption for account x Values 0 disabled 1 enabled Default 0 Setting sip_account x g729_annexb_enable Description Enable...

Страница 85: ...060 Account 2 5070 Account 3 5080 Account 4 5090 Account 5 5100 Account 6 5200 Setting sip_account x transport_mode Description Sets the Signalling Transport Mode for account x Values udp tcp tls Default udp Setting sip_account x access_code_retrieve_voicemail Description Sets the voicemail retrieval feature access code for account x Values Text string Default Blank Setting sip_account x access_co...

Страница 86: ... access_code_cfna_off Description Sets the Call Forward No Answer OFF feature access code for account x Values Text string Default Blank Setting sip_account x access_code_cfb_on Description Sets the Call Forward Busy ON feature access code for account x Values Text string Default Blank Setting sip_account x access_code_cfb_off Description Sets the Call Forward Busy OFF feature access code for acco...

Страница 87: ...n_expires Description Sets the MWI subscription expiry time in seconds for account x Values 0 65535 Default 3600 Setting sip_account x mwi_ignore_unsolicited Description Enables or disables ignoring of unsolicited MWI notifications notifications in addition to or instead of SUBSCRIBE and NOTIFY methods for account x Disable if MWI service is configured on the voicemail server and does not involve ...

Страница 88: ...terval in seconds for sending UDP keep alives Values 0 65535 Default 30 Setting sip_account x music_on_hold_enable Description Enables or disables a hold reminder tone that a far end caller hears when put on hold during a call on account x Values 0 disabled 1 enabled Default 1 Setting sip_account x network_conference_enable Description Enables or disables network conferencing for account x Values ...

Страница 89: ...ificate for account x Values 0 disabled 1 enabled Default 0 Setting sip_account use_first_trusted_certificate_for_all Description Enables or disables accepting the first TLS certificate for all accounts Values 0 disabled 1 enabled Default 0 Setting sip_account x preferred_ptime Description Enter the packetization interval time in milliseconds Values 10 20 30 40 50 60 Default 20 Setting sip_account...

Страница 90: ... Description Sets the authentication name for account x Depending on your service provider s specifications this could be identical to the user ID Values Text string Default Blank Setting sip_account x authentication_access_password Description Sets the authentication password for account x Values Text string Default Blank Setting sip_account x feature_sync_enable Description Enables or disables f...

Страница 91: ...git PIN for handset registration deregistration Values 4 digit number Default 0000 Setting hs_settings x handset_name Description Sets the name for handset x You can use up to 11 letters and or numbers Use alphanumeric characters only no symbol characters are allowed Values Text string Default HANDSET Setting hs_settings x default_account Description Sets the default account for handset x The hand...

Страница 92: ...s the Local RTP port range end Values 1 65535 Default 19000 Setting network vlan wan enable Description Enables or disables the WAN VLAN Values 0 disabled 1 enabled Default 0 Setting network vlan wan id Description Sets the WAN VLAN ID Values 0 4095 Default 0 Setting network vlan wan priority Description Sets the WAN port priority Values 0 7 Default 0 Setting network lldp_med enable Description En...

Страница 93: ...ault Blank Setting network vendor_class_id Description Sets the vendor ID for DHCP option 60 Values Text string Default Vtech Vesa VSP600A Setting network user_class Description Sets the user class for DHCP option 77 Values Text string Default Vtech Vesa VSP600A Setting network ip_dns_cache_clear_timeout Description Sets the interval in minutes between removing all caching and performing a new DNS...

Страница 94: ...s 1 65535 Default 18000 Setting network nat public_rtp_port_end Description Sets the public RTP port range end Values 1 65535 Default 19000 Setting network ip dhcp_enable Description Indicates whether DHCP is enabled Values 0 disabled 1 enabled Default 1 Setting network ip static_ip_addr Description Sets a static IP address for the network Values Text string IPv4 Default Blank Setting network ip s...

Страница 95: ...Administrator and Provisioning Manual Setting network ip dns1 Description Sets the primary DNS server IP address Values Text string IPv4 Default Blank Setting network ip dns2 Description Sets the secondary DNS server IP address Values Text string IPv4 Default Blank ...

Страница 96: ...set_firmware_url Description Sets the URL for the server hosting the handset firmware file Values Text string Default Blank Setting provisioning fw_server_username Description Sets the authentication name for the server hosting the firmware file Values Text string Default Blank Setting provisioning fw_server_access_password Description Sets the authentication password for the server hosting the fi...

Страница 97: ...159 160 Default 66 Setting provisioning dhcp_option_priority_2 Description Sets the second priority DHCP option for the provisioning firmware file check Values 66 159 160 Default 159 Setting provisioning dhcp_option_priority_3 Description Sets the third priority DHCP option for the provisioning firmware file check Values 66 159 160 Default 160 Setting provisioning resync_mode Description Sets the ...

Страница 98: ... weekdays from 0 Sunday to 6 Saturday For example 5 6 0 means the provisioning check will be performed on Friday Saturday and Sunday Values 0 6 Default Blank Setting provisioning weekdays_start_hr Description Sets the hour when the device checks for new firmware and or configuration files Values 0 23 Default 0 Setting provisioning weekdays_end_hr Description Sets the hour when the device stops che...

Страница 99: ... the key that was generated when you encrypted the file Values Text string Default Blank Setting provisioning check_trusted_certificate Description Enables or disables accepting only a trusted TLS certificate for access to the provisioning server Values 0 disabled 1 enabled Default 0 Setting provisioning pnp_enable Description Enables or disables the VSP600A checking for the provisioning URL using...

Страница 100: ...ed in plain text This parameter is not available on the WebUI The passwords affected are network eapol access_password provisioning fw_server_access_password provisioning server_access_password profile admin access_password profile user access_password sip_account x authentication_access_password remoteDir ldap_access_password remoteDir broadsoft_access_password Values 0 disabled 1 enabled Default...

Страница 101: ...ttings are included in the general configuration file Setting time_date ntp_server Description Enables or disables NTP server to set time and date Values 0 disabled 1 enabled Default 1 Setting time_date ntp_server_addr Description Sets the URL for the NTP server Values Text string Default europe pool ntp org Setting time_date ntp_dhcp_option Description Enables or disables DHCP option 42 to find t...

Страница 102: ...ic Canary Europe London Africa Casablanca Europe Tirane Europe Vienna Europe Brussels Europe Zagreb Europe Prague Europe Copenhagen Europe Paris Europe Berlin Europe Budapest Europe Rome Europe Luxembourg Europe Skopje Europe Amsterdam Africa Windhoek Europe Tallinn Europe Helsinki Asia Gaza Europe Athens Asia Jerusalem Asia Amman Europe Riga Asia Beirut Europe Chisinau Europe Kaliningrad Europe B...

Страница 103: ...n Sets the month that daylight savings time starts Values January December Default March Setting time_date daylight_saving_start_week Description Sets the week that daylight savings time starts Values 1 5 Default 5 Setting time_date daylight_saving_start_day Description Sets the day that daylight savings time starts Values Sunday Monday Tuesday Wednesday Thursday Friday Saturday Default Sunday Set...

Страница 104: ...savings time ends Values 00 00 23 00 Default 02 00 Setting time_date daylight_saving_amount Description Sets the daylight savings time offset in minutes Values 0 255 Default 60 Setting time_date timezone_dhcp_option Description Enables or disables DHCP option 2 100 101 for determining time zone information Values 0 disabled 1 enabled Default 0 Setting time_date ntp_server_update_interval Descripti...

Страница 105: ...e The log settings follow the format log element All the log settings are included in the general configuration file Setting log syslog_enable Description Enables or disables log output to syslog server Values 0 disabled 1 enabled Default 0 Setting log syslog_server_address Description Sets the syslog server IP address Values Text string IPv4 Default Blank Setting log syslog_server_port Descriptio...

Страница 106: ...00A base station s access to the LDAP directory Values 0 disabled 1 enabled Default 0 Setting remoteDir ldap_directory_name Description Sets the LDAP directory name Values Text string Default Blank Setting remoteDir ldap_server_address Description Sets the LDAP server IP address Values Text string Default Blank Setting remoteDir ldap_port Description Sets the LDAP server port Values 1 65535 Defaul...

Страница 107: ...r directory may include attributes like cn common name or ou organizational unit or dc domain component For example ou accounting dc vtech dc com Values Text string Default Blank Setting remoteDir ldap_max_hits Description Sets the maximum number of entries returned for an LDAP search Limiting the number of hits can conserve network bandwidth Values 0 32000 Default 200 Setting remoteDir ldap_searc...

Страница 108: ...lank Setting remoteDir ldap_lastname_attribute Description Sets the last name attributes Values Text string Default Blank Setting remoteDir ldap_work_number_attributes Description Sets the number attributes Enter the number attributes that you want the VSP600A to display for each entry returned after an LDAP search Separate each attribute with a space For example telephoneNumber mobile will displa...

Страница 109: ...he LDAP directory for the incoming call number If the number is found the VSP600A uses the LDAP entry for CID info Values 0 disabled 1 enabled Default 0 Setting remoteDir ldap_outcall_lookup_enable Description Enables or disables LDAP outgoing call lookup If enabled numbers entered in pre dial or live dial are matched against LDAP entries If a match is found the LDAP entry is displayed for dialing...

Страница 110: ...follow the format web element All the web settings are included in the general configuration file Setting web http_port Description Sets the http port when http is enabled Values 1 65535 Default 80 Setting web https_enable Description Sets server to use the https protocol Values 0 disabled 1 enabled Default 0 Setting web https_port Description Sets the https port when https is enabled Values 1 655...

Страница 111: ... initial setup You may wish to remove these settings from auto provisioning update files so that users do not have their own settings overwritten The user preference settings follow the format user_pref element The user preference setting is included in the general configuration file Setting user_pref web_language Description Sets the language that appears on the WebUI Values en fr es it pt nl de ...

Страница 112: ...disabled 1 enabled Default 0 Setting call_settings account x outgoing_anonymous_enable Description Enables or disables outgoing anonymous calls Values 0 disabled 1 enabled Default 0 Setting call_settings account x dnd_enable Description Enables or disables Do Not Disturb for account x Values 0 disabled 1 enabled Default 0 Setting call_settings account x call_fwd_always_enable Description Enables o...

Страница 113: ...lank Setting call_settings account x cfna_enable Description Enables or disables Call Forward No Answer for account x Values 0 disabled 1 enabled Default 0 Setting call_settings account x cfna_target Description Sets the Call Forward No Answer target number for account x Values Text string Default Blank Setting call_settings account x cfna_delay Description Sets the Call Forward No Answer delay in...

Страница 114: ... the VSP600A to the location of the file to be imported None of these settings are exported when you manually export the configuration from the VSP600A General configuration file settings Setting file https_user certificate Description URI of HTTPS server certificate to be imported for example protocol user password host port url path Values Text string Default Blank Setting file provisioning trus...

Страница 115: ...o existing directory entries Values Text string Default Blank Setting file contact directory overwrite Description URL of contact directory to be imported Entries in the imported file will replace all existing directory entries Values Text string Default Blank Setting file contact blacklist append Description URL of contact blacklist to be imported Entries in the imported file will be added to exi...

Страница 116: ...q3 amp3 freq4 amp4 on duration off duration repeat count Where num of freq 0 4 freq1 0 65535 amp1 32768 32767 freq2 0 65535 amp2 32768 32767 freq3 0 65535 amp3 32768 32767 freq4 0 65535 amp4 32768 32767 on duration 0 2 32 off duration 0 2 32 repeat count 0 65535 All the tone definition settings are included in the general configuration file Setting tone call_waiting_tone num_of_elements Descriptio...

Страница 117: ...0 0 0 0 300 0 1 Setting tone hold_reminder_tone element x Description Defines the hold reminder tone element x Values Tone element string Default Blank Setting tone inside_dial_tone num_of_elements Description Sets the number of tone elements for the dial tone Values 1 5 Default 1 Setting tone inside_dial_tone element 1 Description Defines the inside dial tone element 1 Values Tone element string ...

Страница 118: ...etting tone stutter_dial_tone element x Description Defines the stutter dial tone element x Values Tone element string Default Blank Setting tone busy_tone num_of_elements Description Sets the number of tone elements for the busy tone Values 1 5 Default 2 Setting tone busy_tone element 1 Description Defines the busy tone element 1 Values Tone element string Default 1400 180 0 0 0 0 0 0 375 375 655...

Страница 119: ...eral configuration file settings MAC specific configuration file settings Setting tone ring_back_tone element 1 Description Defines the ringback tone element 1 Values Tone element string Default 2 440 180 480 180 0 0 0 0 2000 4000 65535 Setting tone ring_back_tone element x Description Defines the ringback tone element x Values Tone element string Default Blank Setting profile admin access_passwor...

Страница 120: ...re the handset is not already registered to another base If it has been registered to another base deregister it The firmware upgrade or configuration update isn t working Before using the WebUI ensure you have the latest version of your web browser installed Some menus and controls in older browsers may operate differently than described in this manual Ensure you have specified the correct path t...

Страница 121: ...Back to Contents VSP600A Administrator and Provisioning Manual Provisioning Use DHCP Option is enabled but the VSP600A is not getting a provisioning URL from the DHCP Server Ensure that DHCP is enabled in Network settings ...

Страница 122: ...ation near a sink bathtub or shower Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your products Your VSP600A base station has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water o...

Страница 123: ...tions Inc 9590 SW Gemini Drive Suite 120 Beaverton OR 97008 ATTN Information Technology Group VSP600A GPL code request If your request does not fully comply with the foregoing requirements VTech reserves the right to reject your request Further by requesting and receiving the available code you release VTech its affiliates and its and their officers directors employees and representatives VTech Pa...

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