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47

T

roub

leshooting

Troubleshooting

How do I check my computer’s IP address?

Note

: The following information assumes the computer is connected to the PC 

port on the IP8100 series telephone. It also assumes the computer’s TCP/IP 
settings are configured to obtain an IP address automatically. Included in the 
troubleshooting section of this manual is more detailed information on configuring 
your TCP/IP settings.

Win98/ME:
Step 1:

 Go to 

Start > Run

 and enter 

winipcfg

. Click 

OK

.

Step 2:

 From the dropdown menu, choose the 

Ethernet adapter

.

Step 3:

 After selecting the adapter, it will display the IP settings. Your adapter 

should have an IP address in the same range as the IP8100 series telephone, 
192.168.15.X. If it doesn’t try releasing, then renewing the IP.

 

a. Click the 

Release

 button to release the IP address.

 

b. Click the 

Renew

 button to obtain a new address.

If you are unable to obtain a valid IP address, confirm that you have a good 
physical connection between the computer and the IP8100 series telephone.

Step 4:

 Click 

OK

 to close the IP configuration window.

Win2k/XP:
Step 1:

 Go to 

Start > Run

 and enter 

cmd

. Click 

OK

.

Step 2:

 From the 

Command

 prompt, enter 

ipconfig

 and then click 

Enter

.

Step 3:

 It will return your IP address, Subnet Mask, and Default Gateway. Your 

adapter should have an IP address in the same range as the IP8100 series 
telephone,192.168.15.X. If it doesn’t try releasing, then renewing the IP.
 a. 

Enter 

ipconfig/release

 to release the IP address.

 b. 

Enter 

ipconfig/renew

 to obtain a new address.

If you are unable to obtain a valid IP address, confirm that you have a good 
physical connection between the computer and the IP8100 series telephone.

Step 4:

 Type, 

exit

 and then click 

Enter

 to close the 

Command

 prompt.

I followed the Quick Start Guide for DSL, but I wasn’t able to successfully 
configure the IP8100 series telephone. What else can I do?

If your DSL provider uses PPPoE, confirm that you have entered the correct 
username and password in the IP8100 series telephone PPPoE settings. You 
may need to append your ISP’s domain suffix to your username in order to 

Содержание VONAGE IP8100 Series

Страница 1: ......

Страница 2: ... 16 Setup Completed Screen 17 MENU STRUCTURE 19 BASIC SETTINGS 20 Setup Wizard Screen 20 ISP Connection Settings Screen 20 ADVANCED SETTINGS 26 Virtual Server 26 Filters 28 DMZ 29 ADMIN SETTINGS 30 Settings 30 DHCP Screen 31 Passwords 33 Other Options 34 Restore Settings 35 STATUS SCREENS 36 Broadband Telephone Information 36 Activity Logs 37 Traffic Statistics 38 DHCP Client 39 HELP 40 GLOSSARY 4...

Страница 3: ...ort on modem USB only modems are not supported 3 During installation you may be required to enter a username and password if you are a DSL user who is required to enter a user name and password PPPoE to access the Internet and you may be required to enter a specific IP addresses if you have a static IP address Before you begin be sure to contact your Internet Service Provider to obtain this inform...

Страница 4: ...equest along with a written request for the available code If your request does not fully comply with the foregoing requirements VTech reserves the right to reject your request Further by requesting and receiving the available code you release VTech its affiliates and its and their officers directors employees and representatives VTech Parties from any liability or responsibility relating to such ...

Страница 5: ...dband VoIP cordless telephone set capable of supporting up to four handsets Your package contains Base Unit Handset Base AC Adapter Handset Charger Blue Ethernet Cable Belt Clip User Docu mentation CD Quick Start Guide Charger Wall Mounting Bracket Battery Yellow Ethernet Cable Package Contents Your broadband telephone accommodates up to 4 handsets You can add new handset model IP811 by visiting w...

Страница 6: ... modem with proper electrical isolation STEP 1 Unplug the power cord from your Cable or DSL modem the device your ISP provided which provides high speed Internet Make sure that you turn your computer off and that you do NOT plug in your IP8100 series broadband telephone until instructed to do so Helpful Hint The modem should be powered off for at least 10 minutes If it is turned off for a shorter ...

Страница 7: ... telephone on Helpful Hint Do NOT interrupt this registration process by unplugging the power or by using the handsets until the READY indicator light on the front of base has gone from flashing yellow to a steady green Helpful Hint Use only the power cord provided in this package using an older power cord can damage the broadband telephone STEP 7 Turn your computer on and check your computer to s...

Страница 8: ...click Run Wizard to start the set up C Follow Wizard screens to complete the setup STEP 9 Check for dial tone by pressing the ON button on your handset If you do not hear a dial tone please refer to the Troubleshooting section of the user manual Congratulations Even if you are transferring your number you are ready to start taking advantage of the great savings and superior quality of Vonage right...

Страница 9: ...your existing router are full disconnect one of the attached devices from the existing router Plug the blue Ethernet cable into the now free port on your router Connect the device you just unplugged from your router to the yellow PC LAN port located on the back of IP8100 series broadband telephone base unit STEP 2 Plug the power cord into the power port located on the bottom of your base unit and ...

Страница 10: ...g section of the user manual Congratulations Even if you are transferring your number you are ready to start taking advantage of the great savings and superior quality of Vonage right now Please call 800 342 1791 to setup your voicemail service and to learn about other free Vonage features included with every Vonage calling plan Installation Directions ...

Страница 11: ...tached devices from the existing router Plug the blue Ethernet cable into the now free port on your router Connect the device you just unplugged from your router to the yellow PC LAN port located on the back of IP8100 series broadband telephone base unit STEP 2 Plug the power cord into the power port located on the bottom of your base unit and the other end into the electrical outlet This turns th...

Страница 12: ...g section of the user manual Congratulations Even if you are transferring your number you are ready to start taking advantage of the great savings and superior quality of Vonage right now Please call 800 342 1791 to setup your voicemail service and to learn about other free Vonage features included with every Vonage calling plan Installation Directions ...

Страница 13: ...00 series telephone s PC LAN port then follow the steps below Note The screens you will see are stored in the IP8100 series telephone they are not web site pages During setup ignore alerts that prompt you to reconnect to the Internet 1 In the address bar type http 192 168 15 1 do NOT type www 2 Press the Enter key to display the login screen The Setup Wizard ...

Страница 14: ...12 The Setup Wizard 3 Enter the default password VTech to display the initial Wizard screen The Setup Wizard 4 Click the Run Wizard button to display the Internet Connection Type screen ...

Страница 15: ...reen for the option you ve chosen Internet Connection Type Dynamic IP Address Choose this setting if you don t have to enter a username and password to access the Internet Continue on page 14 PPPoE Choose this setting if you have DSL and are required to enter a username and password to access the Internet Continue on page 15 Static IP This setting is rarely required Contact your ISP to confirm you...

Страница 16: ...s if you select Dynamic IP Address as your Internet connection type Dynamic IP Address Screen Click Next to continue or click Back to return to the previous screen Clicking Exit takes you back to the initial wizard screen without saving any changes ...

Страница 17: ...d provided by your Internet Service Provider that you use when accessing the Internet When finished click Next to continue or click Back to return to the previous screen Clicking Exit takes you back to the initial wizard screen without saving any changes Note you may need to append the ISP s domain suffix to the username i e username verizon net ...

Страница 18: ...Set Static IP Address Screen Delete anything that appears in these fields when the screen is displayed then enter the WAN and DNS addresses provided by your ISP Click Next to continue or click Back to return to the previous screen Clicking Exit takes you back to the initial wizard screen without saving any changes ...

Страница 19: ...p Wizard Click Save Setting for the changes to take effect or click Back to return to the previous screen Clicking Exit takes you back to the initial wizard screen without saving any changes Setup Completed Screen ...

Страница 20: ...r web browser Your designated home page should appear If your home page does not appear try the following Reboot your computer Turn off or unplug your modem for a few seconds then turn it back on If you still have no Internet access please refer to the Troubleshooting section of this manual Setup Completed Screen ...

Страница 21: ...on Logout Advanced Virtual Server Filters DMZ Logout Admin Settings DHCP Passwords Other Restore Settings Logout Status Broadband Telephone Info Activity Traffic DHCP Client Logout Help Basic Advanced Admin Status Glossary Logout Menu Structure ...

Страница 22: ...s Screen Use this screen to view or change the Internet connection type required by your Internet Service Providers Please check with your Internet Service Provider for the required configuration settings ISP Connection Settings Dynamic IP Address This setting is usually required for use with cable modems Choose this setting if you don t have to enter a username password to access the Internet whe...

Страница 23: ...ter you can manually enter it here or use the DHCP Client List to copy it DHCP Client List Lists MAC addresses of devices that have obtained a DHCP lease from the IP8100 series telephone If your ISP has registered the MAC address of your computer select that MAC address from the list click Copy then click Apply to save the page settings Clicking Restore takes you back to the default MAC address va...

Страница 24: ...ettings PPPoE PPPoE stands for Point to Point Protocol over Ethernet This setting is often used by DSL service providers Choose this setting if you are required to enter a username and password when accessing the Internet Basic Settings ...

Страница 25: ...ng the computer MTU Default 1492 Data sent over networks is divided into packets of a certain size MTU Maximum Transfer Unit specifies the largest packet size allowed for transmission over a network This value typically does not need to be changed Do not change it unless advised to do so by your Internet Service Provider MAC Address This defaults to the MAC Media Access Control address of the WAN ...

Страница 26: ...24 Basic Settings ISP Connection Settings Static IP Address This connection type is rarely required Contact your ISP to confirm IP information before choosing this option Basic Settings ...

Страница 27: ...e assigned by your ISP MAC Address This defaults to the MAC Media Access Control address of the WAN port in the IP8100 series telephone If your ISP has registered the MAC address of your computer you can manually enter it here or use the DHCP Client List to copy it DHCP Client List Lists MAC addresses of devices that have obtained a DHCP lease from the IP8100 series telephone If your ISP has regis...

Страница 28: ...Internet users access to services running on your local network such as your web server or FTP server The IP8100 series telephone will redirect the Internet user requests to the appropriate server within your local network based on the configured IP address and port number To create a new virtual server fill in the fields on the screen and click Apply to save the page settings You may also use set...

Страница 29: ... the computer that is hosting the service application Note It is recommended that Static IP is used as the ISP Connection Setting when Virtual Server is created Protocol Type Choose the type of protocol used to access your hosting service Port Enter a single port or a range of ports to forward to a computer on your local network Leave this field blank to deny access to all ports Click Apply to sav...

Страница 30: ...ess by to specific services by port numbers or by blocking all ports for the specific computer To add a new filter fill in the fields above and click Apply to save the page settings You can block access to several of the most commonly used services by clicking an Edit button in the IP Filter table at the bottom of the screen This will copy the proper settings into the IP Filter fields You will onl...

Страница 31: ...otocol type to block When finished click Apply to add the new filter which is then listed under the IP Filter Table DMZ DMZ Demilitarized Zone is a feature that exposes a designated computer on your local network to the Internet The computer designated as the DMZ host is not affected by other security measures Use this option with caution Computers designated as DMZ may be vulnerable to security r...

Страница 32: ...30 Admin Settings These settings can help you protect against unauthorized access and manage your IP8100 series firmware Settings Admin Settings ...

Страница 33: ...hone compliant with the Universal Plug and Play standard which allows compatibility with equipment made by different manufacturers Remote Web Management Default is off If turned on this feature allows you to change IP8100 series telephone settings from a remote location i e via the Internet IP Address Enter the Internet IP address of a computer that has access to the IP8100 series telephone You ca...

Страница 34: ...address The starting IP address for the DHCP server s IP assignment Ending IP address The ending IP address for the DHCP server s IP assignment Lease Time The length of time for the LAN IP address lease Click Apply to save the page settings Clicking Cancel aborts any changes you have made on the page DHCP Client Table ThisisalistofdevicesassignedtheIPaddressonyourIP8100seriestelephoneLAN showing t...

Страница 35: ...e down the password and store it in a secure place If you forget you will not have access to any settings until you reset the IP8100 series telephone to factory default setting For more information on factory default setting please refer to Admin Restore Settings Admin Settings User Management Enter a new password to replace the default password VTech Confirm by re entering the new password in the...

Страница 36: ... Test A troubleshooting tool This option allows you to test the IP connectivity of the devices on your local network Enter the IP address of the device to be tested then click Ping The ping results are then displayed in the window below the Ping button ...

Страница 37: ...Telephone Reboot This option saves all current settings then shuts down and restarts the IP8100 series telephone firmware to reinitialize it This serves the same purpose as quickly press and release the reset switch at the bottom of the base unit Beware that when the reset switch is pressed and held for more than 10 seconds and then released the phone will restore to factory defaults This includes...

Страница 38: ...elephone s current firmware version The IP8100 series telephone auto provisions and upgrades to the latest versions non intrusively and when available Also displays the status of your Local Area Network connections MAC Address of the Ethernet LAN connection IP Address Subnet Mask and DHCP server setting Internet Connection WAN Information Displays the status of your Wide Area Network connections M...

Страница 39: ... connection type is PPPoE buttons at the bottom of the screen are labeled as Connect and Disconnect The buttons allow you to reset the connection to your Internet Service Provider If your ISP connection type is Static IP no button options are at the bottom of the screen Activity Logs This screen displays a record of the most recent network events Each time the IP8100 series telephone is reset or t...

Страница 40: ...raffic Statistics This screen displays a summary of the data sent and received by your Local Area Network and Wide Area Network Status Screens Refresh Click to update the screen and see the most recent traffic statistics ...

Страница 41: ...ephone Status Screens DHCP Server Click DHCP Server Settings takes you back to the DHCP screen under Admin You may view or change your local network IP settings there DHCP Client Table This is a list of devices assigned the IP address on your IP8100 series telephone showing the host name IP address MAC address and expired time for each ...

Страница 42: ...40 Help The Help menu provides on line help to IP8100 series telephone web based features Click on the available underlined topic takes you to its detailed help page Help ...

Страница 43: ... a way for some clients to have unrestricted access to the Internet DNS DNS stands for Domain Name System DNS converts domain names to the IP addresses that all machines on the Internet have It translates from name to address and from address to name Domain Name The domain name is the readable version of an Internet site address A typical domain name has the form www somedomainname com or www some...

Страница 44: ...ssage TCP provides the function of ensuring delivery IP Address The IP Internet Protocol address refers to the address of a computer attached to a TCP IP network Every client and server station must have a unique IP address Clients are assigned either a permanent address or have one dynamically assigned to them via DHCP IP addresses are written as four sets of numbers separated by periods for exam...

Страница 45: ... ports which are external sockets for connecting devices such as printers modems and mice All network adapters also use ports to connect to the LAN Finally applications that communicate over the Internet also have ports these are the endpoints of the application and are given a specific port number PPPoE PPPoE Point to Point Protocol Over Ethernet is a protocol used to communicate between two comp...

Страница 46: ...port information when accurate delivery isn t necessary for example realtime video and audio where packets can be dumped since there is no time for retransmitting the data Virtual Servers Virtual Servers allow Internet users access to services such as Web or FTP running on your local network via the WAN IP address of the IP8100 series telephone This is also referred to as opening ports or port for...

Страница 47: ...nd Windows XP firewall may block access to the configuration pages If you have DSL and use a PPPoE client such as WinPoet or EnterNet300 you should disable this software as well Check the help files included with these software applications for more information on disabling or configuring them Step 3 Check the IP address of your computer Your computer must have an IP address in the same range as t...

Страница 48: ...Properties Step 3 Make sure the IP Address tab is selected Configure the adapter to Obtain an IP address Then Click OK out to the desktop to apply the changes Reboot the computer when prompted When the computer reboots it should request and obtain a valid IP address from the IP8100 series telephone Included in the troubleshooting section of this manual is more detailed information on checking your...

Страница 49: ...cal connection between the computer and the IP8100 series telephone Step 4 Click OK to close the IP configuration window Win2k XP Step 1 Go to Start Run and enter cmd Click OK Step 2 From the Command prompt enter ipconfig and then click Enter Step 3 It will return your IP address Subnet Mask and Default Gateway Your adapter should have an IP address in the same range as the IP8100 series telephone...

Страница 50: ...r that was previously connected to the broadband modem access the web based configuration for the IP8100 series telephone and clone the MAC address After the setting has been applied power off the IP8100 series telephone Wait about 30 seconds before reapplying the power Wait a few seconds for the device to stabilize and then test your connection If you still cannot connect confirm that you have en...

Страница 51: ...IPv1 and SIPv2 Symmetric RTP CODEC G 711 a law u law G 723 G 726 G 729a b Codec negotiation Silence Suppression Voice Activity Detection VAD Comfort Noise Generator CNG Echo Cancellation G 168 Adaptive Echo Cancellation DTMF generation and detection Network Ethernet Standards IEEE 802 3 802 3u 802 3x flow control TCP IP NAT DHCP DNS PPPoE StaticIP Management Auto configuration Web based browser Re...

Страница 52: ...ion Base 2 W x 6 25 D x 5 H Handset 2 W x 1 5 D x 6 H Power Base unit voltage AC adapter voltage 60Hz 100 240 V Base unit voltage AC adapter output 5 1 VDC 1700mA Handset voltage 3 6 VDC Operating Temperature 00 to 500 C Certification FCC Part 15 Vonage Networks ...

Страница 53: ...nse Information 2 H HELP 40 I Installation Directions 4 Internet Connection Type 13 ISP Connection Settings Screen 20 M MENU STRUCTURE 19 O Other Options 34 P Package Contents 3 Passwords 33 PPPoE Screen 15 R Restore Settings 35 S Set Static IP Address Screen 16 Settings 30 Setup Completed Screen 17 Setup Wizard Screen 20 STATUS SCREENS 36 T TECHNICAL SPECIFICATIONS 49 THE SETUP WIZARD 11 Traffic ...

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