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Specifications are subject to change without notice.

Document order number: 96-011812-020-100

Google Play

is a trademark of Google Inc.

App Store

is a trademark of Apple Inc., registered in the

U.S. and other countries.

Limited warranty

What does this limited warranty cover?

The manufacturer of this VTech Product warrants to
the holder of a valid proof of purchase (“Consumer”
or “you”) that the Product and all accessories
provided in the sales package (“Product”) are
free from defects in material and workmanship,
pursuant to the following terms and conditions,
when installed and used normally and in accordance
with the Product operating instructions. This limited
warranty extends only to the Consumer for Products
purchased and used in the United States of America
and Canada.

What will VTech do if the Product is not free from

defects in materials and workmanship during

the limited warranty period (“Materially Defective

Product”)?

During the limited warranty period, VTech’s
authorized service representative will repair
or replace at VTech’s option, without charge,
a Materially Defective Product. If we repair
the Product, we may use new or refurbished
replacement parts. If we choose to replace the
Product, we may replace it with a new or refurbished
Product of the same or similar design. We will retain
defective parts, modules, or equipment. Repair or
replacement of the Product, at VTech’s option, is
your exclusive remedy. VTech will return the repaired
or replacement Products to you in working condition.
You should expect the repair or replacement to take
approximately 30 days.

How long is the limited warranty period?

The limited warranty period for the Product extends

for ONE (1) YEAR from the date of purchase. If

VTech repairs or replaces a Materially Defective

Product under the terms of this limited warranty,

this limited warranty also applies to the repaired or

replacement Product for a period of either (a) 90 days

from the date the repaired or replacement Product

is shipped to you or (b) the time remaining on the

original one-year warranty; whichever is longer.

What is not covered by this limited warranty?

This limited warranty does not cover:

1. Product that has been subjected to misuse,

accident, shipping or other physical damage,

improper installation, abnormal operation or

handling, neglect, inundation, fire, water or other

liquid intrusion; or

2. Product that has been damaged due to repair,

alteration or modification by anyone other than

an authorized service representative of VTech; or

3. Product to the extent that the problem

experienced is caused by signal conditions,
network reliability, or cable or antenna systems;
or

4. Product to the extent that the problem is caused

by use with non-VTech accessories; or

5. Product whose warranty/quality stickers, product

serial number plates or electronic serial numbers
have been removed, altered or rendered illegible;
or

6. Product purchased, used, serviced, or shipped

for repair from outside the United States of
America or Canada, or used for commercial or
institutional purposes (including but not limited to
Products used for rental purposes); or

7. Product returned without a valid proof of

purchase (see item 2 below); or

8. Charges for installation or set up, adjustment of

customer controls, and installation or repair of
systems outside the unit.

How do you get warranty service?

To obtain warranty service in the USA, please visit
our website at www.vtechphones.com or call
1-844-848-8324 (1-844-84-VTECH). In Canada, go
to www.vtechcanada.com or call 1-888-211-2005.

NOTE:

Before calling for service, please review the

user’s manual - a check of the Product’s controls and
features may save you a service call.
Except as provided by applicable law, you assume
the risk of loss or damage during transit and
transportation and are responsible for delivery
or handling charges incurred in the transport of
the Product(s) to the service location. VTech
will return repaired or replaced Product under
this limited warranty. Transportation, delivery or
handling charges are prepaid. VTech assumes no
risk for damage or loss of the Product in transit. If
the Product failure is not covered by this limited
warranty, or proof of purchase does not meet the
terms of this limited warranty, VTech will notify you
and will request that you authorize the cost of repair
prior to any further repair activity. You must pay for
the cost of repair and return shipping costs for the
repair of Products that are not covered by this limited
warranty.

What must you return with the Product to get

warranty service?

1. Return the entire original package and

contents including the Product to the VTech
service location along with a description of the
malfunction or difficulty; and

2. Include a “valid proof of purchase” (sales receipt)

identifying the Product purchased (Product
model) and the date of purchase or receipt; and

3. Provide your name, complete and correct mailing

address, and telephone number.

Frequently asked questions

Below are the questions most frequently asked about
the wireless monitoring system. If you cannot find the
answer to your question in the below table, visit our
website at www.vtechphones.com or call
1-844-848-8324 (1-844-84-VTECH) for customer
service.

The LEDs on

the camera

unit are too

bright. Can I

turn them off?

You can turn off the LEDs of
your camera units. Read the

Online LED indication

section

under

Camera settings

in your

home viewer’s app manual for
instructions.

Why does the

HD camera

not respond

normally?

Try the following (in the order
listed) for common cure:
1. Disconnect the power to the

camera unit.

2. Wait a few minutes before

connecting power back to the
camera unit.

3. Reboot the home viewer.

Why is my

screen in black

and white?

The HD camera unit has a
light sensor that measures the
ambient light. When the ambient
light is dim, such as during
nighttime or in a dark room, the
camera activates its infrared
LEDs, and displays the camera
view in black and white.

Why does my

HD camera

show offline?

Why is the

connection lost

every now and

then?

The camera unit may lose the
Internet connection. Check your
network and the router setting.
Other electronic products may
cause interference with your HD
cameras. Try installing your HD
cameras as far away from these
electronic devices as possible.

Other limitations

This warranty is the complete and exclusive
agreement between you and VTech. It supersedes
all other written or oral communications related to
this Product. VTech provides no other warranties for
this Product. The warranty exclusively describes all
of VTech’s responsibilities regarding the Product.
There are no other express warranties. No one
is authorized to make modifications to this limited
warranty and you should not rely on any such
modification.
State/Provincial Law Rights: This warranty gives you
specific legal rights, and you may also have other rights,
which vary from state to state or province to province.
Limitations: Implied warranties, including those of
fitness for a particular purpose and merchantability (an
unwritten warranty that the Product is fit for ordinary
use) are limited to one year from the date of purchase.
Some states/provinces do not allow limitations on how
long an implied warranty lasts, so the above limitation
may not apply to you. In no event shall VTech be liable
for any indirect, special, incidental, consequential,
or similar damages (including, but not limited to lost
profits or revenue, inability to use the Product or
other associated equipment, the cost of substitute
equipment, and claims by third parties) resulting from
the use of this Product. Some states/provinces do
not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or
exclusion may not apply to you.

Please retain your original sales receipt as proof

of purchase.

Insert micro SD card into the home

viewer (optional)

Your home viewer comes with 4GB internal

flash memory that allows you to store snapshots

captured and videos recorded manually with your

cameras. You can also insert a micro SD card

into the home viewer for more storage capacity.

NOTES

• Some of the internal flash memory will be occupied

by the home viewer’s operating system and data

storage. The actual memory available will be less

than 4GB.

Insert micro SD card

Insert micro SD card into the camera

units (recommended)

Your camera units can capture videos of the

monitoring area when motion is detected. You

can choose to save the videos to a micro SD

card.

NOTES

• Your camera units support Class 4 or higher micro

SD cards, with each storage capacity up to 32GB.

CAUTION

• Prior to inserting or ejecting the micro SD card, the

camera unit must be powered off. To power off,

unplug the camera unit from the power supply.

volume

micro SD

icro SD

Click!

5. Connect the power adapter to the camera unit

and a power supply not controlled by a wall

switch.

3. Align the holes on the wall mount bracket

with the screws on the wall or on the ceiling.

Tighten the screws in the holes.

4. Place the camera unit on the wall mount

bracket, and then slide it forward until it locks

into place.

-OR-

Mount the camera unit (optional)

1. Place the wall mount bracket on a wall or on

the ceiling, and then use a pencil to mark two

holes in parallel.

2. Remove the wall mount bracket and then drill

two holes in the wall or on the ceiling (7/32”

drill bit).

• If you drill the holes into an object other than a

stud, insert the wall anchors into the holes and
tap gently on the ends with a hammer until the
wall anchors are flush with the wall.

Set up your wireless monitoring

system

After you have connected the home viewer and

the camera units, refer to the Quick start guide

included in your package to set up your wireless

monitoring system.

2 Camera Wireless Monitoring System setup:

• Set up Wi-Fi connection
• Add cameras

micro

micro SD

Connect to audio output device

(optional)

The camera unit has a built-in speaker. You can

also connect an external self-powered speaker to

your camera unit for extra sound quality.

AUDIO IN

Test the location for the camera

units

Before you install your camera units, you need to

test which of your selected monitoring areas within

the house have good Wi-Fi signal strength. After

you have connected your home viewer to a Wi-Fi

network, you can use your home viewer’s Wi-Fi

signal strength indicator to assist in checking.

Once you have identified a suitable location, you

can install your camera unit. Adjust the distance

between your camera units and the Wi-Fi router if

needed.

TIP

• Depending on surroundings and obstructing factors,

such as the effect distance and internal walls have

on signal strength, you may experience reduced

Wi-Fi signal. To improve the Wi-Fi signal strength,

adjust the distance or direction of your home viewer.

Check with your home viewer again.

General product care

To keep this product working well and looking

good, follow these guidelines:
• Avoid putting it near heating appliances and

devices that generate electrical noise (for

example, motors or fluorescent lamps).

• DO NOT expose it to direct sunlight or

moisture.

• Avoid dropping the product or treating it

roughly.

• Clean with a soft cloth.
• DO NOT immerse the camera unit in water

and do not clean it under the tap.

• DO NOT use cleaning spray or liquid cleaners.
• Make sure the camera unit is dry before you

connect it to the mains again.

Storage

When you are not going to use the wireless

monitoring system for some time, store the home

viewer, the camera units, and the adapters in a

cool and dry place.

Pair new camera unit

You can add or replace any camera units to your

2 Camera Wireless Monitoring System.

The wireless monitoring system family includes

HD cameras

VC921

and

VC931

, which can be

purchased separately. They can be cross-paired
within the family, for example, you can have a
combination of

VC921

and

VC931

. You can pair a

maximum of four HD camera units to your home
viewer.

For more details, refer to the online app manual
of your wireless monitoring system (

VC921

VC931

) in the Help page of your home viewer.

NOTES

• Your home viewer can pair and access a maximum

of four camera units. You can add more camera
units to your wireless monitoring system using the

MyVTech Cams

mobile app. Download the mobile

app and create a user account. Then, you can pair
your existing camera units in your home viewer and
pair additional camera units to your user account
using the mobile app. The mobile app can pair
and access up to 10 camera units. The additional
camera units can only be paired and accessed via
the mobile app.

Technical specifications

Frequency

Camera unit: 2412 - 2462 MHz

Channels

LCD

5’’ Color LCD
(IPS 480x854 pixels)

Nominal
effective
range

Maximum power allowed by FCC
and IC. Actual operating range may
vary according to environmental
conditions at the time of use.

Power
requirement

1. Home viewer power adapter:

Input: 100-240V AC 50/60Hz
Output: 5V DC 1.5A

2. Home viewer USB charger: