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38

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.  

For customer service, visit our website www.vtechcanada.com, or call  

1 (800) 267-7377. 

My telephone does not work at all.

Make sure the battery is installed and charged correctly (pages 3-4). For optimum daily 

performance, return the handset to the telephone base or charger after use.
Make sure that the power adapter is securely plugged into an outlet not controlled by a 

wall switch.
Make sure the telephone line cord is plugged firmly into the telephone base and the 

telephone wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, 

then plug it back in. Allow up to one minute for the cordless handset and telephone 

base to synchronize.
Charge the battery in the handset for up to 10 hours.
If the battery is completely depleted, it may take up to 30 minutes to charge the handset 

before 

LOW BATTERY

 appears on the screen (page 4).

Remove and install the battery again. If that still does not work, it may be necessary to 

purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a working 

telephone. If the other telephone does not work, the problem is probably in the wiring or 

the local telephone service. Contact your telephone service provider.

The display shows NO LINE. I cannot get a dial tone.

Try all the above suggestions.
Make sure the telephone line cord is plugged firmly into the telephone base and the 

telephone wall jack.
Disconnect the telephone line cord from your telephone and connect it to another 

telephone. If there is no dial tone on that other telephone either, then the telephone line 

cord may be defective. Try installing a new telephone line cord. 

If changing the telephone line cord does not help, the wall jack (or the wiring to this wall 
jack) may be defective. Contact your telephone service provider. 



Appendix

Содержание CS6419

Страница 1: ...User s manual w w w v tec hc anada c om Models CS6419 CS6419 2 CS6419 3 CS6419 4...

Страница 2: ...everything new at VTech visit our website at www vtechcanada com The ENERGY STAR program www energystar gov recognizes and encourages the use of products that save energy and help protect our environ...

Страница 3: ...ore a number from the redial list to the directory 17 Delete a redial entry 17 Chain dialing 18 Join a call in progress 19 Find handset 19 Intercom 20 Answer an incoming call during an intercom call 2...

Страница 4: ...icators 36 Expand your telephone system 37 Troubleshooting 38 Important safety instructions 45 About cordless telephones 46 Operating range 47 Maintenance 47 The RBRC seal 48 FCC ACTA and IC regulatio...

Страница 5: ...r CS6419 3 and 4 for CS6419 4 User s manual Wall mount bracket Getting started Charger and charger adapter 1 for CS6419 2 2 for CS6419 3 and 3 for CS6419 4 Battery 1 for CS6419 2 for CS6419 2 3 for CS...

Страница 6: ...wall mount installation on page 5 for details Charger Telephone base Charger adapter Electrical outlet not controlled by a wall switch Telephone line cord If you have DSL high speed Internet service...

Страница 7: ...against the battery compartment then slide it towards the center of the handset until it clicks into place Charge the handset by placing it in the telephone base or charger The CHARGE light is on when...

Страница 8: ...ERY Battery indicators Battery status Action The screen is blank or displays PLACE IN CHARGER and flashes Battery has no or very little charge The handset cannot be used Charge without interruption ab...

Страница 9: ...pter into the POWER jack on the bottom of the telephone base Position the telephone base against the wall mount bracket Insert the extend tabs marked B of the wall mount bracket into the slots marked...

Страница 10: ...hem first Slide the black wall mount bracket up and remove it from the wall mount plate Unplug the end of the telephone line cord or DSL filter from the telephone wall jack Unplug the power adapter fr...

Страница 11: ...t On when the handset is in use Flashes quickly when there is an incoming call Flashes slowly when another telephone sharing the same line is in use FIND HANDSET Press once and then release to page al...

Страница 12: ...se or charger page 3 MUTE DELETE While on a call press to mute the microphone page 16 While using the dialing keys press to delete digits or characters While the handset is ringing press to silence th...

Страница 13: ...y to show other dialing options when reviewing a call log entry page 32 INT intercom Press to start an intercom conversation or transfer a call pages 20 22 REDIAL PAUSE Press to review the redial list...

Страница 14: ...Press or to adjust the volume A sample of each ringer volume plays as you scroll through the choices Press MENU SELECT to save your selection You hear a confirmation tone 1 2 3 1 2 3 4 5 The ringer vo...

Страница 15: ...guage English French or Spanish to be used in all screen displays Press MENU SELECT when the handset is not in use Press or to select SETTINGS then press MENU SELECT Press or to select LCD LANGUAGE th...

Страница 16: ...hese indicators Press MENU SELECT when the handset is not in use Press or to select SETTINGS then press MENU SELECT Press or to select CLR VOICEMAIL then press MENU SELECT The screen shows TURN OFF IN...

Страница 17: ...he month is flashing press or until the screen displays the correct month Press MENU SELECT to confirm OR Press the dialing keys 0 9 to enter the current month for example if the month is March you mu...

Страница 18: ...one Press MENU SELECT when the handset is not in use Press or to select SETTINGS then press MENU SELECT Press or to select DIAL MODE then press MENU SELECT Press or to choose TONE or PULSE Press MENU...

Страница 19: ...andset in the telephone base or charger Speakerphone During a call press to switch between speakerphone and normal handset use When the speakerphone is active the handset shows SPEAKER and Volume Duri...

Страница 20: ...l Press FLASH at any time to switch back and forth between calls Temporary ringer silencing When the telephone is ringing you can temporarily silence the ringer of the handset without disconnecting th...

Страница 21: ...LASH or and then wait for a dial tone Press REDIAL PAUSE and then press or REDIAL PAUSE repeatedly to browse When the desired entry displays press MENU SELECT to dial Store a number from the redial li...

Страница 22: ...ess MENU SELECT Press or to scroll to CALL LOG then press MENU SELECT Press or to scroll to the desired entry Press MENU SELECT to dial the displayed number To access the redial list while on a call P...

Страница 23: ...ling key 0 9 TONE or on the handset Place the handset in the telephone base or charger Do not press and hold FIND HANDSET for more than four seconds It may lead to handset deregistration If 1 PRESS FI...

Страница 24: ...the destination handset to temporarily silence the intercom ringer You can use two pairs of handsets on two intercom calls at a time For example you can use four handsets on two intercom calls and one...

Страница 25: ...tside call is put on hold and your handset shows CALLING HANDSET X The destination handset rings and its screen shows OTHER HANDSET IS CALLING when you have two handsets or HANDSET X IS CALLING when y...

Страница 26: ...ce your handset back in the telephone base or charger Your handset shows CALL TRANSFERRED The destination handset is then connected to the outside call You can press INT to switch between the outside...

Страница 27: ...try to save an entry already stored in the directory the screen shows NUMBER ALREADY SAVED When the telephone number in the directory exceeds 15 digits appears in front of the telephone number Press T...

Страница 28: ...DIAL PAUSE repeatedly to select a number Press MENU SELECT to edit the number Press MENU SELECT to move to the name The screen shows ENTER NAME Use the dialing keys to enter the name up to 15 characte...

Страница 29: ...ing keys to enter the name Additional key presses show other characters of that particular key Press the key repeatedly until the desired character appears The first character and the character after...

Страница 30: ...losest match in alphabetical order appears If necessary press or to browse Dial a directory entry Search for the desired entry in the directory see Review the directory or Alphabetical search above Wh...

Страница 31: ...ress or to choose the desired speed dial location Press MENU SELECT to show the directory Press or to browse to desired entry OR Use the alphabetical search to find the desired entry Press MENU SELECT...

Страница 32: ...o add a new entry Delete a speed dial entry Press MENU SELECT when the handset is not in use Press or to scroll to select DIRECTORY then press MENU SELECT Press or to select SPEED DIAL then press MENU...

Страница 33: ...e to caller ID or call waiting service There may be fees for caller ID services In addition services may not be available in all areas This product can provide information only if both you and the cal...

Страница 34: ...gical order When the call log is full the oldest entry is deleted to make room for new incoming call information XX MISSED CALLS shows when there are new call log entries that have not been reviewed C...

Страница 35: ...a handset is in idle mode press CID to review the call log in reverse chronological order OR Press MENU SELECT Press or to scroll to CALL LOG then press MENU SELECT twice Press or to browse Press FLAS...

Страница 36: ...er Save a call Iog entry to the directory Select a desired entry in the call log see Review and dial from the call log on page 31 Follow Step 2 to Step 6 in Create a new directory entry on page 25 1 2...

Страница 37: ...TE ALL CALLS Press MENU SELECT to save The screen shows DELETING and then you hear a confirmation tone Call log display screen messages Displays When PRIVATE NAME The caller is blocking the name infor...

Страница 38: ...h three or more handsets OTHER HANDSET IS CALLING for models with two handsets Another handset is calling INCOMING CALL There is a call coming in INTERCOM The handset is on an intercom call INTERCOM E...

Страница 39: ...andset has lost communication with the telephone base PAGING The telephone base is paging all handsets PHONE The handset is on a call PLACE IN CHARGER The battery is very low The handset should be pla...

Страница 40: ...Flashes when another telephone sharing the same line is in use Flashes when you are deregistering all handsets Handset icons Battery status flashes when the battery is low and needs charging Battery s...

Страница 41: ...stem You can add new handsets CS6409 purchased separately to your telephone base Your telephone base supports a maximum of 5 handsets For more details refer to the user s manual that comes with your C...

Страница 42: ...ly depleted it may take up to 30 minutes to charge the handset before LOW BATTERY appears on the screen page 4 Remove and install the battery again If that still does not work it may be necessary to p...

Страница 43: ...f other telephones in your home are having the same problem the problem is in the wiring or local telephone service Contact your telephone service provider charges may apply Eliminate any background n...

Страница 44: ...erence with your cordless phone Try installing your phone as far away as possible from these types of electronic devices Test a working telephone at the telephone wall jack If another telephone has th...

Страница 45: ...a different location If this does not solve the problem relocate your telephone or modem farther apart from each other or use a different surge protector The location of your telephone base can impact...

Страница 46: ...not receive caller ID or the telephone does not show caller ID during call waiting Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider The calle...

Страница 47: ...VOICEMAIL and appear on the display then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone ser...

Страница 48: ...he following in the order listed Disconnect the power to the telephone base Disconnect the cordless handset battery Wait a few minutes before connecting power to the telephone base Install the battery...

Страница 49: ...n the product is subsequently used Do not overload wall outlets and extension cords Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following c...

Страница 50: ...ss telephone convenient create some limitations Telephone calls are transmitted between the telephone base and the cordless handset by radio waves so there is a possibility that the cordless telephone...

Страница 51: ...parts so it must be treated with care Avoid rough treatment Place the handset down gently Save the original packing materials to protect your telephone if you ever need to ship it Avoid water Your tel...

Страница 52: ...the trash or municipal waste which may be illegal in your area VTech s participation in RBRC makes it easy for you to drop off the spent battery at local retailers participating in the RBRC program or...

Страница 53: ...be ensured when using this telephone To ensure safety of users the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according t...

Страница 54: ...facilities equipment operation or procedures that could affect the proper functioning of this product The telephone company is required to notify you if such changes are planned If this product is eq...

Страница 55: ...uct extends for ONE 1 YEAR from the date of purchase If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty this limited warranty also applies to repaired...

Страница 56: ...purchase or receipt and Provide your name complete and correct mailing address and telephone number Other limitations This warranty is the complete and exclusive agreement between you and VTech It sup...

Страница 57: ...allowed by FCC and IC Actual operating range may vary according to environment conditions at the time of use Power requirements Handset 2 4V Ni MH battery Telephone base 6V AC 300mA Charger 6V AC 300...

Страница 58: ...e 14 Directory 23 E End a call 15 Expand your telephone system 37 F Find handset 19 Flash 16 H Handset layout 8 9 Home area code 14 I Important safety instructions 46 47 Installation 2 3 Intercom 20 J...

Страница 59: ...ephone base installation 2 Telephone base layout 7 Temporary ringer silencing 16 Temporary tone dialing 16 Transfer a call 21 Troubleshooting 39 46 V View dialing options 32 Voicemail 12 Volume 10 15...

Страница 60: ...Tech is a registered trademark of VTech Holdings Limited Specifications are subject to change without notice 2014 VTech Technologies Canada Ltd All right reserved 09 14 CS6419 X_CA_WEBCIB_V6 0 Documen...

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