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Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech product,
VTech Communications, Inc. (“VTech”),
warrants to the holder of a valid proof of
purchase (“Consumer” or “you”) that the
Product and all accessories provided by
VTech in sales package (“Product”) are
free from material defects in material and
workmanship, pursuant to the following
terms and conditions, when installed
and used normally and in accordance
with operating instructions. This limited
warranty extends only to the Consumer
for Products purchased and used in the
United States of America and Canada.
What will VTech Communications do if the
Product is not free from material defects
in materials and workmanship during
the limited warranty period (“Materially
Defective Product”)?
During the limited warranty period,
VTech’s authorized service representative
will replace at VTech’s option, without
charge, a Materially Defective Product.
If we choose to replace the Product, we
may replace it with a new or refurbished
Product of the same or similar design.
VTech will return replacement products to
you in working condition. VTech will retain
defective parts, modules, or equipment.
Replacement of the Product, at VTech’s
option, is your exclusive remedy. You
should expect the replacement to take
approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the
product extends for ONE (1) YEAR from
date of purchase (90 days on products
purchased as Refurbished*). This limited
warranty also applies to replacement
Products for a period of either (a) 90 days
from the date the replacement Product is
shipped to you or (b) the time remaining
on the original one-year limited warranty
(90-day limited warranty on products that
are purchased as Refurbished*). Whichever
is longer.
*Refurbished products purchased from our
online store carry a 90-day replacement
warranty.
What is not covered by this limited
warranty?
This limited warranty does not cover:
1. Product that has been subjected
to misuse, accident, shipping or
other physical damage, improper
installation, abnormal operation or
handling, neglect, inundation, fire,
water or other liquid intrusion; or
2. Product that has been damaged due
to repair, alteration or modification
by anyone other than an authorized
service representative of VTech; or
3. Product to the extent that the problem
experienced is caused by signal
conditions, network reliability, or cable
or antenna systems; or
4. Product to the extent that the problem
is caused by use with non-VTech
electrical accessories; or
5. Product whose warranty/quality
stickers, product serial number plates
or electronic serial numbers have
been removed, altered or rendered
illegible; or
6. Product purchased, used, serviced, or
shipped for repair from outside the
United States or Canada, or used for
commercial or institutional purposes
(including but not limited to Products
used for rental purposes); or
7. Product returned without valid proof
of purchase (see 2 below); or
8. Charges for installation or set up,
adjustment of customer controls, and
installation or repair of systems outside
the unit.
