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01/12 ©2011, VSSI, Inc.
Product Satisfaction Policy
In the event that the customer is not fully satisfied with the products
purchased, VSSI, Inc. may, at its own discretion, arrange for the customer’s
account to be credited (excluding shipping charges) or replace the product.
The customer must notify VSSI of any claim of nonconformity or defect in
writing within 30 days from the date of receipt. The product must be
returned to VSSI in its original packaging, undamaged and showing no
unusual wear within 20 days of the customer’s written notice.
To return an item, follow these simple instructions:
•Call VSSI, Inc. for complete instructions (800-299-9525)
•A sales representative will give you a Return Authorization Number
•If a Restocking Fee applies, you will be informed at this time
•Label the boxes with this Return Authorization Number
(All items must have a Return Authorization Number)
•Return the items, postage/freight prepaid
If necessary, the VSSI sales representative will assist you with
freight arrangements.
Note: Custom orders and/or custom colors may not be returned.
Product Warranty
This product is warranted for 1 year from the date of delivery
to the original purchaser only. Warranty is only applicable if
customer complies with all instructions and specifications
furnished by VSSI, Inc. relating to installation, care, and application.
Customer agrees that they will not modify, misapply, or misuse
product in any manner which deviates from the VSSI, Inc.
instructions. Any repairs, alterations, or services provided by
parties other than VSSI, Inc. or its authorized representatives
may void warranty. The buyer is responsible for all
freight charges on returned items.
#1 Civil War Road - Area 5 • P.O. Box 431 • Carthage, MO 64836
1-800-299-9525 • fax 417-358-4716
email [email protected] • www.vssi.com
, INC.
