© 2019 VPInstruments | MAN-VP-SPRO-EN | Revision: 1901 | Date: 04-07-2019
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10
Service
The VPFlowScope probe needs regular maintenance to ensure that the product is functioning
properly. Especially when the product is used for mobile air audits, we recommend inspecting the
instrument before and after every audit to ensure that the product has not been damaged. For
precision measurement equipment such as the VPFlowScope probe, a proper maintenance program
is key to reliable measurement results and a long product lifetime.
10.1
Software and firmware updates
News on software and firmware updates can be found on
, or are provided by
your local re-seller. The VPFlowScope probe sensor can be updated via the RS485 port. A special
display update cable is used for updating the firmware of the display. This cable is available on
request. Do not use a standard cable as this might damage your display or computer. Instructions on
the update procedure are distributed on request. Upgrading is only possible for authorized
technicians, at own risk.
10.2
Calibration interval
The quality of the compressed air or gas you are measuring could influence the accuracy of this
product. VPInstruments guarantees the accuracy, as indicated on the calibration certificate or in the
product specifications. This accuracy will remain valid until the moment of commissioning within the
first 36 months after purchasing this product under the following conditions:
·
The products is stored indoors in a dry, frost free environment.
·
Vibrations and heavy shocks should be avoided during transport and storage.
If this product is not commissioned within 36 months after the initial purchase we highly recommend
to send the product back to VPInstruments for check-up and re-calibration.
Once the product is put into operation, the calibration interval depends on the quality of the gas. If the
quality of the gas is unknown, VPInstruments advises annual recalibration. The latest calibration date
can be found in VPStudio.
10.3
Service subscriptions
VPInstruments offers several Service Subscriptions. Enrolling in a Service Subscription helps you get
the most out of your measurement equipment. We keep your equipment in excellent and most
reliable condition, as we include annual re-calibration on our calibration equipment. With the latest
software releases and expert technical support, you will save time and money. We offer the following
programs:
·
Standard Service Agreement; Cleaning. Re-calibration, repair*, firmware update(s) and warranty
extension when serviced within 12 months subsequent intervals.
·
Service Exchange Agreement; Annual exchange of your flow meter. No service time! Have a fully
calibrated flow meter 24/7, 365 days a week!
* Repair within terms of usage, see general terms and conditions.
The VPInstruments service subscriptions helps keeping you focused on what matters most for your
company.
Benefits
·
Annual calibrated and cleaned instruments
·
Warranty extension
·
Software- and firmware updates
·
Personal (phone) support and e-mail support by our skilled technicians
Consult your distributor for the best VPInstruments service agreement for your business.