Voxtrack GPS850 Quick Start Guide
21
7 - Troubleshooting
If you’re experiencing difficulties with your Voxtrack GPS850, please refer to the below list of
solutions to common problems. If you can’t find your particular issue below, contact customer
support on 1300 889 990 or
. Also refer to the
frequently asked
questions
in the next section for answers to the most common questions relating to the GPS850
and GPS navigation in general.
Resetting the device
Reset Button: Should your GPS850 freeze or become unstable, insert a straightened paper clip or
pen tip into the Reset switch located on the bottom of the device. The device will then restart.
Hard Reset: Slide the battery switch to the
off
position then back to
on
to perform a cold boot or
hard reset. This procedure will restore the factory default settings of the device. You will not lose
any addresses you have saved to your favourites or trip planner.
My GPS850 wont turn on
If your GPS850 device will not turn on it may be due to lack of power. Check that the battery
switch on the bottom of the unit is turned on, and that the charger cable is plugged in. If using
the car charger, ensure that the light on the charger is on and if it is not, check the vehicle’s
cigarette lighter socket. The Unit should remain connected to the charger whenever in the
vehicle to ensure that your GPS850 is always adequately charged.
My position on the map isn’t being updated
The primary cause for your position to not be updated on the map is the GPS receiver does not
have adequate signal from the satellites. Low signal can be easily identified by the voice prompt
“Signal too low” and the triangle representing your position having a cross through it
. This
is commonly caused by obstruction of the GPS receiver in the form of overhead bridges, tunnels,
tall buildings, severe weather conditions, dense tree cover, etc. The signal level being
transmitted from the GPS satellites is extremely low and although the GPS850 is fitted with a
highly sensitive antenna, it is still essential that the unit has a clear view of as much of the sky as
possible. If your unit continually loses signal, check the installation location in the car. It may
be necessary to use an optional external antenna to achieve better signal reception in your
particular vehicle application.
Please note that when you first turn your GPS850 unit on in an open area, it may take up to 15
minutes to receive adequate signal. This time may be greatly increased if you are moving during
the initial signal acquisition.
If there is a
symbol on the map then your device is in free map browsing mode and your
position will not be updated by the GPS. Go into the Map Manager and select
GPS Navigation
.
Refer to the Software User’s Manual for more information.
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