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10

You can solve many installation issues by resetting all of your

equipment:

1.

First, power down in this order: 

a.

Computer

b.

Router, if you have one

c.

Vonage Device

d.

Modem

NOTE: Leave the modem unplugged for at least 60 seconds. 
(The 60 seconds is to ensure the modem doesn’t “remember” old information).
Confirm that all cables are snapped firmly into place.

2.

Turn the devices on one at a time in this order: 

a.

Modem – Wait for the lights to come back on before 

continuing. This may take several minutes. Most modems 

have a light that should be lit solid when start-up is 

complete. If necessary, refer to the information that came 

with your modem. 

b.

Vonage Device – Wait for the power and phone(s) lights 

to be a solid green. (The Internet light will blink whenever 

there is activity.)

c.

Router, if you have one – Wait for the lights to come 

back on (consult router manual for sequence) before 

continuing. Wait at least 30 seconds after the lights have 

stopped blinking. 

d.

Computer

Troubleshooting Tips

If your Internet connection doesn’t work:

Содержание VWRVD - D-Link VWR Wireless Router

Страница 1: ...Quick Start Guide Vonage VWR Device ...

Страница 2: ... ISP Internet Service Provider The company that supplies your high speed Internet connection Modem A piece of network equipment that your lnternet Service Provider ISP sent you to gain high speed lnternet access typically either DSL through your phone line or cable service Router A router lets you connect more than one piece of equipment like computers to your DSL or cable modem to share one Inter...

Страница 3: ... high quality low cost Vonage phone service If you have questions along the way please go to the Troubleshooting Tips on page 9 or visit www vonage com help U S www vonage ca help Canada 3 Easy Steps Step 1 Identify the items you ll need Step 2 Set up your new Vonage Device Step 3 Connect your phone For your convenience the complete User Guide for this Vonage Device can be found online at www vona...

Страница 4: ...to your equipment Not required for installation Identify the items you ll need from your Vonage Startup Kit Locate your High speed broadband modem Telephone Ethernet cable that goes from your modem to your computer or router 2 Step 1 Yellow Cable Blue Cable Black Power Cord Telephone Cable Base Support Antenna Vonage VWR Device ...

Страница 5: ...ge Device 3 Unplug the Ethernet cable that connects your modem to your computer or router Unplug the cable from both your modem and your computer or router Note In some instances the modem may be connected to the computer via a USB cord and USB ports If so disconnect the cord at both ends modem and computer 4 Wait 60 seconds for your modem to clear its memory completely Existing Modem Ethernet Por...

Страница 6: ... the Vonage Device Connect the other end to the Ethernet port on your computer or router that you unplugged earlier NOTE If you unplugged a USB cord do not attempt to plug the Ethernet cord into the USB port If your computer does not have an Ethernet port you can purchase a USB to Ethernet adapter or Ethernet card at your local electronics store 4 Vonage Device Vonage Device Ethernet Port USB Port...

Страница 7: ...cal power outlet NOTE Before continuing the Power and Internet lights on the front of the Vonage Device should both turn on Wait until the Power light stops blinking and both Power and Phone 1 lights are solid The Phone 2 light will be solid if you have a second Vonage line Otherwise it will not light The Internet light will flicker whenever there is communication activity 9 On your computer open ...

Страница 8: ...rname and Password fields type user and click Login The Home Page is displayed 3 In the Home tab make sure WAN is selected on the left hand side 4 Under Internet Settings select PPPoE IP Address 5 In the Username and Password fields type the username and password you normally use to login to your DSL service 6 In the Keep Alive field type 0 to ensure that your DSL link is always active 7 Click Con...

Страница 9: ...ook like 3 Pick up your handset If you hear a dial tone congratula tions You ve set up your Vonage service correctly and can now start making calls To configure your voicemail and other included services features simply login to your web account at www vonage com In Canada visit www vonage ca NOTE When you pick up your phone to check for a dial tone the phone light will blink If you do not hear a ...

Страница 10: ...turned on by default This means that if you have a computer that s wireless B or G you can take advantage of your new Wi Fi network immediately and connect your computer wire free When your Wi Fi computer is in range it will connect automatically to your new DlinkVWR Wi Fi network Because your Vonage device is wireless it is not required that you have a computer physically connected to your Vonage...

Страница 11: ...id light indicates connectivity to your computer s Whenever there is activity this light will blink Phone 1 A solid light indicates that phone line 1 is ready for Vonage Internet telephone or FAX calls Phone 2 A solid light indicates that optional phone line 2 is ready for Vonage Internet telephone or FAX calls Wireless A solid light indicates that a wireless high speed Internet signal is availabl...

Страница 12: ...m Wait for the lights to come back on before continuing This may take several minutes Most modems have a light that should be lit solid when start up is complete If necessary refer to the information that came with your modem b Vonage Device Wait for the power and phone s lights to be a solid green The Internet light will blink whenever there is activity c Router if you have one Wait for the light...

Страница 13: ...at a traditional phone uses 2 Reset all of your equipment as described on page 10 After you reset all your equipment pick up your telephone handset to listen again for a dial tone 1 Hang up your phone 2 Confirm that the phone cord is firmly plugged into the Green Phone Port 1 and listen again for a dial tone 11 If your Internet connection works but you don t hear a dial tone or a voice recording I...

Страница 14: ...fingertips Account Visit the Account section to make changes to your personal and credit card information Features You can make changes to a wide range of services in the Features section Voicemail Check and manage your Voicemail account Billing Get real time information on your monthly billing statement Your Vonage Web Account To go to your web account ...

Страница 15: ... 877 272 0528 Canada Vonage 911 service operates differently than traditional 911 See www vonage com 911 for details High speed Internet or broadband required Alarms and other systems may not be compatible 2008 Vonage 911 Dialing Activate 911 Dialing to be sure that emergency personnel can respond quickly to your call for help You can easily update your street address at any time through your Vona...

Страница 16: ...uch as Cable or DSL A valid Vonage account If you purchased your Vonage Device at a retail location make sure to first activate your device at www vonage com activate In Canada visit www vonage ca activate Please wait 30 minutes before checking for a dial tone WK080303 ...

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