01 Service and Maintenance
6
Customer Support and Assistance
01
General Information
Your satisfaction with Volvo products and ser-
vices is of prime importance. Volvo takes
pride in producing a quality vehicle, and our
efforts are supported by a strong retailer net-
work. Should you have any questions con-
cerning service or your Volvo’s performance,
your retailer will be happy to answer them for
you.
We suggest you keep records of all your inter-
actions with the retailer referencing mainte-
nance and repair to your vehicle:
• Dates of conversations and with whom
• Invoices
• Maintenance Records
• Repair Orders
If, however, a situation arises that you believe
has not been addressed to your satisfaction,
we ask that you take the following steps:
1. Discuss the matter with the appropriate
department manager at the retail facility
(Service Manager, Parts Manager, etc.).
Explain exactly what caused the problem
and ask what action will be taken. If the
matter remains unresolved after a reason-
able length of time, then
2. Discuss the matter with the General
Manager, explaining what occurred in
Step #1.
3. If the concern has still not been ad-
dressed to your satisfaction, please con-
tact Volvo’s Customer Care Center. You
may contact us via phone, mail or e-
mail. The Customer Care Center will
need the following information from you:
• Your name, address, and daytime tele-
phone number
• Vehicle Identification Number (found on
your Vehicle Registration Card, Vehicle
Certificate of Ownership, and located on
the upper left corner of the dashboard)
• Date of purchase and current mileage
• Retailer’s name (Selling and/or Servicing
Retail Facility)
• Description of the problem
NOTE
In the U.S. -
In certain states, the consumer may be re-
quired to provide written notice of an alleged
nonconformity to Volvo. In certain states,
Volvo may be required to notify the consum-
er if the consumer is required to first resort to
an informal dispute procedure.
In the U.S., contact:
Volvo Cars of North America, LLC
Customer Care Center
P.O. Box 914
1 Volvo Drive
Rockleigh, NJ 07647-0914
1-(800)-458-1552
www.volvocars.com/us
In Canada, contact:
Volvo Cars of Canada Corp.
Customer Relations Department
175 Gordon Baker Road
North York, Ontario. M2H 2N7
1-(800)-663-8255
www.volvocanada.com
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