©
2017 The Vollrath Company L.L.C.
Part No. 351018-1 en
12/8/17
www.vollrath.com
The Vollrath Company, L.L.C.
1236 North 18th Street
Sheboygan, WI 53081-3201 U.S.A.
Main Tel: 800.624.2051 or 920.457.4851
Main Fax: 800.752.5620 or 920.459.6573
Customer Service: 800.628.0830
Canada Customer Service: 800.695.8560
Technical Services
[email protected]
Toasters: 1-800-309-2250
All Other Products: 800.628.0832
SERVICE AND REPAIR
When under warranty, repair is available for this product via carry-in service. To begin the process:
1. Contact Vollrath Technical Services at 1-800-309-2250. Please be ready with the item number, model number and serial number. You can find this
information on the nameplate located on the side or back of the equipment. Also please provide a proof of purchase indicating the date the
equipment was purchased.
2. A technical services representative will help you troubleshoot the problem over the phone.
3. If the representative determines the issue require professional service, he or she will help you locate an authorized service center.
4. Contact the authorized service center and transport the equipment to the authorized service center. Vollrath will cover the cost to repair and/or
replace defective parts within the equipment warranty period. The cost of transporting the equipment to and from the service center is not
covered by the warranty.
WARRANTY STATEMENT FOR THE VOLLRATH CO. L.L.C.
The Vollrath Company LLC warrants the products it manufactures or distributes against defects in materials and workmanship as specifically
described in our full warranty statement. In all cases, the warranty runs from the date of the end user’s original purchase date found on the receipt.
Any damages from improper use, abuse, modification or damage resulting from improper packaging during return shipment for warranty repair will
not be covered under warranty.
The warranty does not apply to products purchased for personal, family or household use, and The Vollrath Company LLC does not offer a written
warranty to purchasers for such uses.
Heater Tubes: The warranty period is 1 year, including labor when performed at an authorized service center. Heater tube glass damage is not
covered by this warranty. Customer is responsible for the cost of transporting the product to the authorized service center.
Warrantied Parts: The warranty period is 2 years parts, 1 year labor.
For complete warranty information, product registration and new product announcement, visit www.vollrath.com.
The fan is not running.
There may be a problem with the fan or
fan switch.
Run the oven for 10 minutes. If the fan does not run, contact
Vollrath Technical Services.
The oven is turned off and the fan is
running.
Normal operation. The fan turns on as
needed to cool the oven.
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TROUBLESHOOTING (CONTINUED)
Problem
Might be Caused By
Course of Action
