Virtual Appliance Password Forgotten
If you forget your password for logging in to the Administration Portal, reset and make a record of the new
password.
Problem
You manage the CapacityIQ administrator password on the Account tab in the Administration Portal. If you
forget your password, you cannot log in to the Administration Portal to update to a new password.
Solution
1
Boot the virtual appliance and navigate to the console for the virtual machine in the vSphere Client.
2
Press any key to display the GRUB menu in the console.
3
On the GRUB menu, select CentOS (<version_number>).
4
Type
e
to edit the line.
A list of items in the CentOS configuration file appears.
5
Select the line that starts with
kernel
and type
e
to edit the line.
6
At the end of the line, press the spacebar and type
single
to indicate single-user mode.
7
Press Enter to exit edit mode.
8
On the GRUB screen, type
b
to boot into single-user mode.
The virtual appliance boots in single-user mode.
9
To change the ciqadmin user password, type
passwd ciqadmin
.
10 To restart the virtual appliance, type
shutdown -r now
.
When the virtual appliance starts, you can log in using the new password.
No Volume Groups Found
During the CapacityIQ installation, you might see a
No volume groups found
error message that the Linux
Logical Volume Manager displays on the console.
Problem
This message might imply that a problem exists with the installation.
Cause
CapacityIQ uses CentOS, which by default uses logical volumes. Because CapacityIQ configurations do not
include logical volumes, the
No volume groups found
error message appears.
Solution
Ignore this message.
DHCP Not Available Causes Network Connection Failure
During the CapacityIQ installation, you might see an error message on the console that your connection fails
because DHCP is unavailable.
Problem
The CapacityIQ virtual appliance uses DHCP by default.
vCenter CapacityIQ Installation Guide
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VMware, Inc.
