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ViVOpay 4800 User Guide

 12               

Troubleshooting and Maintenance

10. Click 

Erase

. This erases the old firmware on the reader and returns a message to 

indicating success.

11. Click 

Blank Check

 (with Entire Device selected); this confirms that the erase function 

worked properly.

12. Click the "

...

" button in the 

Flash Programming

 box to browse for the firmware file you 

want to load on the ViVOpay reader.

13. Click 

Upload to Flash

 to load the firmware on the reader (the % completion bar runs 

across the screen as the firmware is loaded).

Содержание ViVOpay 4800

Страница 1: ...Part Number 631 0013 00 July 2011 ViVOtech Inc 451 El Camino Real Santa Clara CA 95050 Ph 408 248 7001 Email info vivotech com URL www vivotech com ViVOpay 4800 User Guide Revision 1 0 ...

Страница 2: ...y other method or translated into another language or language form without the express written consent of ViVOtech Inc ViVOtech ViVOpay ViVOwallet ViVOcard ViVOplatform ViVOnfc ViVOapps ViVOtag ViVOpos mTouch mLoyalty mPromotion and mPrepaid are trademarks or registered trade marks of ViVOtech Inc Other trademarks are the property of the respective owner Warranty Disclaimer The services and hardw...

Страница 3: ...4 Installing the ViVOpay 4500m 5 Testing the Installation 9 Testing a Transaction 9 Chapter 3 Troubleshooting and Maintenance 10 Troubleshooting 10 Upgrade ViVOpay 4800 Firmware 11 Required Items 11 Preparation 11 Firmware Download Process 11 Appendix A Specifications 13 ViVOpay 4800 Specifications 13 Regulatory Compliance 14 FCC Part 15 Class B Equipment 14 FCC Information for User 14 Industry Ca...

Страница 4: ...pplications MasterCard PayPass Magstripe v3 3 Visa payWave MSD v2 0 2 American Express ExpressPay v1 0 Discover Zip v1 0 Mifare ePurse Passthrough ViVOcard 1 2 and 3 This document assumes that users are familiar with their host POS systems and all related functions Features The following features are supported ISO14443 type A B and Mifare based contactless payment transactions ISO 18092 support fo...

Страница 5: ...s for the installation You may also need the following Contactless test card ViVOcard Contactless Test Card P N 241 0015 03 Accessories The following accessories are available for the ViVOpay 4800 ViVOpay 4800 P N 540 XXXX 01 Data cable RS 232 Serial P N 220 2463 XX Power supply US North America P N 140 2035 00 Europe P N 140 2035 01 UK P N 140 2035 02 Australia P N 140 2035 03 Part Number Descrip...

Страница 6: ...n 1 foot 30 cm to ViVOpay 4800s or other non NFC RF emitting devices Some environments may require greater distances Do not position the ViVOpay 4800 near radio transmitters Avoid placing the ViVOpay 4800 on or near large metal objects Installing the ViVOpay 4800 This section describes how to install the ViVOpay 4800 The basic steps are Connect to power and POS Mount if required Test the installat...

Страница 7: ... reader fails to power up see Troubleshooting on page 10 Mounting to the Countertop Stand The ViVOpay 4800 can be mounted in the Countertop Stand for easier use To mount the ViVOpay 4800 in the Countertop Stand 1 Assemble the ViVOpay 4800 countertop stand by inserting the saddle into the base Make sure to align the curved part of the saddle with the curved part of the base 2 For a permanent instal...

Страница 8: ...e cable towards the front of the ViVOpay 4800 5 Attach the ViVOpay 4800 serial cable to the serial port of the POS consult your POS manual for additional information In certain installations you might have to use the supplied DONGLE to make this connection 6 Connect the ViVOpay power cable to the power module Installing the ViVOpay 4500m This section describes how to install the ViVOpay 4500m The ...

Страница 9: ... pin connectors as they can damage the jack Use only ViVOtech approved cables with 10 pin connectors 2 Select the channel to be used for routing the cable You can choose to use either of the 2 channels on the bottom of the stand or any of the 3 channels at the bottom of the 4500m unit underneath the stand This decision should be based on the installation requirements 3 If you want to use any of th...

Страница 10: ... on the bottom of the 4500m unit 6 If you are planning on using either of the 2 channels on the bottom of the stand make sure to route the RJ45 10 pin cable and optionally the power cable through the stand 7 Attach the power cable and the RJ45 10 pin connector into the base of the 4500m unit Make sure that the cables are routed into the channels ...

Страница 11: ... hold the cables in the channels 9 Turn the 4500m unit over so that the top of the unit is up Lay out the decals for correct orientation 10 Remove the adhesive backing from each decal and carefully attach the decals as illustrated 11 Attach the other end of the RJ45 10 pin cable to the POS ECR and plug the power module into an electrical outlet ...

Страница 12: ...rface area is parallel to the screen When a card fob phone has been successfully read the ViVOpay 4800 beeps and illuminates all four green LEDs Testing a Transaction The exact wording that appears on the terminal depends on the POS application To test a transaction 1 Ring up a transaction on the POS 2 Present a card fob phone in close proximity to the reader 3 A single beep and LED flash indicate...

Страница 13: ...erify that the unit is not near any large metal objects Verify that correct firmware is loaded local support representative only Verify that power is on and correct voltage and current are present Verify that power cable plug is fully inserted Replace the reader Some cards fobs phones read but not all Wrong firmware contact your local support representative Possible bad card fob phone Unsupported ...

Страница 14: ...data cable To download new firmware 1 Connect the download dongle to the PC serial port 2 Connect the Ethernet cable to the dongle 3 Connect the Ethernet cable to the RJ 45 socket at the end of the universal cable 220 2280 00 4 Connect power to the ViVOpay reader There should be no beep and no LED activity 5 Launch the Phillips LPC2000 utility If the Philips utility fails to identify any reader at...

Страница 15: ...ccess 11 Click Blank Check with Entire Device selected this confirms that the erase function worked properly 12 Click the button in the Flash Programming box to browse for the firmware file you want to load on the ViVOpay reader 13 Click Upload to Flash to load the firmware on the reader the completion bar runs across the screen as the firmware is loaded ...

Страница 16: ...sical Length 125 mm 5 0 in unfolded 62 5 mm 2 5 in folded Width 105 0 mm 4 2 in maximum Depth 10 0 mm 0 7 in Weight 0 4 Kg 0 9 lbs Environmental Operating Temp 0 to 40 C 32 to 104 F Storage Temp 20 to 70 C 4 to 158 F Operating Humidity 20 to 90 non condensing Operating Environment Indoor only Power Voltage 9 12 Vdc regulated 10 Consumption 450 mA maximum ...

Страница 17: ...pment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Information for User The users manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the party responsible for compliance could void the user ...

Страница 18: ...echnology NFC Near Field Communications NFC Phone Near Field Communications NFC phone A technology that enables communication between a secure element in a mobile device and a contactless reader to make credit debit payments Also see UICC PCI 2 0 The Payment Card Industry Security Standards Council PCI SSC mission is to enhance payment account data security PCI 2 0 is a set of standards created by...

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