ViVOpay 4800 User Guide
11
Troubleshooting and Maintenance
Upgrade ViVOpay 4800 Firmware
Required Items
Gather the following items before downloading new firmware to the ViVOpay 4800.
•
PC with available serial com port
•
ViVOpay 4800 with universal cable (220-2280-00) attached
•
220-1233-00 Download Dongle (9-pin serial to RJ45)
•
CAT 5 cable
•
Phillips LPC2000 Flash Utility software
•
Firmware file for the desired firmware (e.g. GR 1.2.3)
•
Power supply for the ViVOpay reader 120V AC input, 9V DC output
Preparation
To prepare for the download
1.
Install the LPC2000 flash utility program on the PC.
2.
Copy the ViVOpay 4800 firmware on the PC.
Firmware Download Process
The download process is through the RS 232 serial interface. To place the ViVOpay 4800 into
download mode, the ISP signal must be shorted to ground. The Download Dongle does this for you
so all you have to do is connect a standard Ethernet cable between the dongle and the ViVOpay
4800 data cable.
To download new firmware
1.
Connect the download dongle to the PC serial port.
2.
Connect the Ethernet cable to the dongle.
3.
Connect the Ethernet cable to the RJ-45 socket at the end of the universal cable (220-
2280-00).
4.
Connect power to the ViVOpay reader. There should be no beep, and no LED activity.
5.
Launch the Phillips LPC2000 utility.
If the Philips utility fails to identify any reader attached, please follow the troubleshooting
steps given in the previous section.
6.
Set the
Device
to LPC 2138. [this is not an option with V2.2.0!!!]
7.
Set Baud Rate from the
Use Baud Rate
drop-down list.
8.
Select the COM the reader is connected to from the
Connect to Port
drop-down list.
You can verify the COM port to which the reader is connected by navigating to the
Windows Device Manager (Start>Settings>Control Panel>System>Hardware->Device
Manager->Ports) to verify the actual port number.
9.
Click
Read Device ID
, the Part ID: and Boot Loader ID: fields should be filled in if the
reader is responding to the utility
Note:
If the reader does NOT respond to the utility, reset the reader by unplugging and
replugging the power connector and try again.
