3
Error Code Description/Resolution
HOT
Heat Warning: Allow desk to rest for 18 minutes.
E10
Motor connection fault: Disconnect desk power, disconnect the motor, reconnect the
motor, then reconnect power
E20
Desk overload: Unplug desk for 10 seconds then reconnect to power.
E02
Obstacle protection. Desk will automatically move back 4cm after collision.
E31
Under-voltage (power brown out). Will clear automatically when line power is corrected.
E32
Over-voltage (power surge). Will clear automatically when line power is corrected.
Under-voltage (power brown out). Will clear automatically when line power is corrected.
NOTES
•
Self-protection function:
The unit will enter a protective mode should the system operate
continuously in excess of 2 minutes with “HOT” on the controller display. The system will return to
normal operation after approximately 18 minutes.
•
Do NOT remove or reconnect power to reset the unit when in a protective or “HOT” state, as this may
damage the electronics.
TROUBLESHOOTING
Raise desktop
slowly to keep
items stable.
Keep monitor and
laptop base fully on
the desktop.
Leave enough slack
in cable to allow for
full range of vertical
motion (15” / 38 cm).
Follow the cable
routing instructions to
avoid the potential to
pinch cables.
CAUTION!
Failure to follow these instructions may result in property damage and/or personal injury.
• Display Serial Number (SN):
Press the up or down buttons until the display shows “SN”, and press
“M” to select. The serial number will slowly scroll through in a repeating XXX-XX-XX format. Press
any button to return to operating mode.
• Demo Mode (dE):
Press the up or down buttons until the display shows “dE”, press “M” to select, then
enter password “11111” to unlock. Press up or down to select “OFF”, “S1”, “S2”, “S3” or “S4”.
Press “M” to save the setting.
OFF: Turn Demo Mode off.
S1: Run for 2 minutes, then rest for 18 minutes.
S2: Cycle every 4 minutes.
S3: Cycle every 6 minutes.
S4: Cycle every 10 minutes.
Reset Mode
While the unit is powered on, press the down arrow until the desk moves to the fully lowered position. Press
and hold the down arrow for 5 seconds to enter reset mode. Continue to hold the button until the desk is fully
lowered, then release. The desk will then return to operating mode.
