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If you’re having an issue with your diffuser,
try these quick fixes first.
If there is no mist coming out of your
diffuser:
Make sure the water is not higher than the
water line shown on the water reservoir. If
this doesn’t solve the problem, try emptying
the water reservoir and gently wiping it out
with a paper towel. Rinse out the plastic
lid as well, and follow the instructions for
cleaning the inside of your diffuser. If there
is still no mist coming out, don’t hesitate to
reach out to us.
TROUBLESHOOTING
If your diffuser is spilling water:
Don’t panic! First thing to do is to turn your
diffuser off. Make sure that the plastic lid
and the stone cover are properly in place. If
the diffuser continues to leak or spill water,
get in touch with us and we’ll happily help.
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