16. Repairs - Calibration Service
If a problem cannot be fixed by following the troubleshooting guide,
or by replacing spare parts, then the instrument must be sent in for
repair.
For safety reasons, instruments returned for checks and repairs
must be clean and decontaminated!
16.1. Return for repair
a) Clean and decontaminate the instrument carefully.
b) Complete the „Declaration on Absence of Health Hazards“ (ask
your supplier or manufacturer for the form. The form can also be
downloaded from www.vitlab.com).
c) Send the completed form along with the instrument to the manu-
facturer or to the dealer with an exact description of the type of
malfunction and the media used.
The return transport of the instrument is at risk and cost of the
sender.
16.2. Calibration Service
ISO 9001 and GLP-guidelines require regular examinations of your
volumetric instruments. We recommend checking the volume every
3-12 months. The interval depends on the specific requirements on
the instrument. For instruments frequently used or in use with aggres-
sive media, the interval should be shorter.
The detailed testing instruction can be downloaded on
www.vitlab.com.
VITLAB also offers you the possibility to have your instruments cali-
brated by the VITLAB Calibration Service.
Just send in the instruments to be calibrated, accompanied by an
indication of which kind of calibration you wish. Your instruments
will be returned within a few days together with a test report (VITLAB
calibration service) or with a DAkkS Calibration Certificate. For further
information, please contact your dealer or VITLAB.
Complete ordering information is available for download at
www.vitlab.com (see Technical Documentation).
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