Troubleshooting
PROBLEM
SYMPTOM
CHECK THIS
REMEDY
No Power
Display is dim or will
not light up.
Power is
exhausted
Charge the Unit
Low
Batteries
Low Battery Symbol
displays
Low Battery
Charge the Unit
Error
Message
E1 Shows
The cuff is not
secure
Refasten the cuff and then
measure again
E2 Shows
The cuff is too
tight
Refasten the cuff and then
measure again
E3 Shows
The pressure
of the cuff is
excessive
Relax for a moment then
measure again
E10 or E11 Shows
The monitor
detected motion
while measuring.
Movement can affect the
measurement. Relax then
measure again.
E20 Shows
The measurement
process does not
detect the pulse
signal.
Loosen clothing on the
arm and them measure
again.
E21 Shows
Measure
incorrectly
Relax for a moment and
then measure again
EExx,shows on the
display.
A calibration error
occurred.
Retake the measurement.
If the problem persists,
contact the retailer or
our customer service
department for further
assistance. Refer to the
warranty for contact
information and return
instructions.
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