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LIMITED WARRANTY
In order to maximise the life and keep your Vitamix® product in good working order, it is
important that you follow a few simple maintenance tips:
1.
Periodically inspect the drive socket for visible wear and tear, cracks, or breaks
to the socket. If damage is found, replace the drive socket with the extra drive
socket enclosed with your blender. To purchase additional replacement drive
sockets contact Vitamix on +1 800 437 4654 for a dealer near you. For customers
outside the U.S.A., contact your authorised Vitamix Distributor, or call the Vitamix
International Division on +1 440 782 2450 or email [email protected] to
ind a distributor near you.
2.
Manually rotate the blade-bearing assembly to make sure that it turns without
hesitation or doesn’t spin too freely. If the blade hesitates or spins too freely,
contact Vitamix on +1 800 437 4654 for warranty information or to ind a dealer
near you. For customers outside the U.S.A., contact your authorised Vitamix
Distributor, or call the Vitamix International Division on +1 440 782 2450 or email
[email protected] to ind a distributor near you.
3.
Never run the machine without the centring pad being properly placed on the
base. Vita-Mix® Corporation (hereinafter ‘Vita-Mix’) warrants to the original end
user (proof of purchase required) purchased in the U.S.A., that this commercial
Vita-Mix blender (hereinafter the ‘Equipment’) is free from defects in material and
workmanship for the warranty periods applicable to the Equipment as described
herein and subject to the conditions set forth below.
Motor Base
Vita-Mix warrants to the original end user that:
• If the motor base fails within thirty (30) days from the date of purchase, Vita-Mix will
replace the motor base without charge.
• If the motor base fails after thirty (30) days but within one year from the date of
purchase, due to a defect in materials or workmanship, Vita-Mix will assume the cost
of all parts and labour necessary to repair the motor base.
• If the motor base fails after one year but within three (3) years from the date of
purchase due to a defect in materials or workmanship, Vita-Mix will assume the cost
of the parts deemed necessary to repair the base.
Container, Lid, Blade Assembly, Drive Socket and Sound Enclosure
(if included)
The container, lid, blade assembly, drive socket and, where included, a Vita-Mix
manufactured sound enclosure, are warranted against defects in material and
workmanship for one year from the date of purchase.
Conditions
• The warranties contained herein run only to the original end user and are not
transferable. To make a warranty claim, proof of purchase is required.
• This warranty is the sole remedy of the purchaser and sets forth the only obligations
of Vita-Mix and does not cover normal wear-and-tear, abuse, misuse, negligent
use, alteration of the base or container (or the sound enclosure), or exposure
to extreme conditions; and is only valid if the Equipment is used in accordance
with the accompanying instruction booklet (which may also be accessed at
www.vitamix.com/foodservice).
• If applicable, improper installation or ventilation in the case of the in-counter model
of the Equipment, or placing the Equipment in a sound enclosure not manufactured
by Vita-Mix will void this warranty.
• This warranty is void in the event that repairs to the Equipment are performed by
someone other than Vita-Mix or an authorised Vita-Mix Service Centre. Vita-Mix will
not be responsible for the cost of any unauthorised repairs.
• The sole obligation of Vita-Mix under this warranty is to repair or replace the
warranted part or parts as determined exclusively by Vita-Mix.
In no event, whether based on contract, indemnity, warranty, tort (including negligence),
strict liability or otherwise, shall Vita-Mix be liable for any special, indirect, incidental
or consequential damages whatsoever including, without limitation, loss of proit or
revenue. The above limited warranty is your exclusive remedy, and you and Vita-Mix
hereby expressly disclaim all other warranties or conditions, express or implied, statutory
or otherwise, including any implied warranty of merchantability and any implied warranty
of itness for a particular purpose, and, without limiting the generality of the foregoing,
you and Vita-Mix hereby expressly exclude, to the extent permitted by law, the application
of any sale of goods legislation and the United Nations Convention on Contracts for the
International Sale of Goods, as may be applicable.
Some jurisdictions do not allow a limitation on implied warranties or on special, incidental
or consequential damages.
No employee of Vita-Mix or any other person is authorised to make any warranty
in addition to or amendment of the warranties made herein. For warranty details
for machines purchased outside the U.S.A., contact your authorised Vita-Mix
distributor, or call the Vita-Mix International Division on +1 440 782 2450 or email
[email protected] to ind a distributor near you.
In the event that your Vita-Mix blender needs service or repair covered by the terms
of this warranty, please call the Vita-Mix Corporation for warranty assistance. For
machines purchased in the U.S.A., call Vita-Mix Technical Support: 800 886 5235.
If purchased outside the continental U.S.A., contact your authorised Vita-Mix
Distributor, or telephone the Vita-Mix International Division on +1 440 782 2450 or
email [email protected] to ind a distributor near you.
The customer is responsible for in-bound freight costs for the warranty service.
How to Obtain Warranty Coverage and Repair
Who to Contact For Warranty Service and Repair. In the event that your Vitamix blender
needs service or repair covered by the terms of this warranty, please call the Vita-Mix
Corporation, an authorised service centre or a local distributor for warranty assistance.
•
For Equipment purchased and located in the US and Canada, call Vitamix
Commercial Customer Services on: 800 437 4654.
•
For Equipment purchased outside the continental U.S.A.: Contact your authorised
Vitamix Distributor or the Vitamix International Division on +1 (440) 782 2450 or
email [email protected] to ind a distributor near you.
You will be asked to provide proof of purchase for the Equipment. If the remote technical
support team cannot ix the Equipment remotely, the Equipment will need to be serviced.
The team will help you to either locate an authorised service centre or arrange for the
Equipment to be shipped back to Vitamix.
How to Ship the Equipment to Vitamix for Service
A.
Obtain a Return Authorisation Number Before Shipment. Do not return or send in
Equipment without approval from Vitamix. Under no circumstances will Vitamix
be responsible for the cost of any unauthorised repairs. All Equipment returns
must have the Return Authorisation Number (‘RA’) clearly marked on the outside
of the box. Any Equipment that is sent to Vitamix without prior authorisation or
approval will be returned to the sender’s address ‘as is’ without repair.
B.
Properly Package The Returned Item. Any item sent to Vitamix must be sent in
the original or suicient packaging.
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